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N3 Voice Services Overview

N3 Voice Services Overview. Dave Smith. www.n3.nhs.uk/n3voiceservices 0800 085 0503. Why N3 Voice Services. Exploit the NHS investment in the N3 network Set common standards Focuses on local needs Provides an integrated network to establish a national roadmap

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N3 Voice Services Overview

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  1. N3 Voice Services Overview Dave Smith www.n3.nhs.uk/n3voiceservices 0800 085 0503

  2. Why N3 Voice Services • Exploit the NHS investment in the N3 network • Set common standards • Focuses on local needs • Provides an integrated network to establish anational roadmap • Enable NHS staff to work in new ways: • Streamlining communications andencouraging collaboration • In more places • Enhancing efficiency • Allowing organisational flex

  3. N3 – Quality of Service (QOS) The QoS model has been designed to support real time communications such as telephone calls and video conferencing

  4. Concurrent voice calls over N3 catalogue The standard QoS model gives: HVS LGS

  5. The Key Services

  6. The Key Services Local Gateway Service • Connectivity to existing telephony infrastructures • DPNSS • 10 voice channels • Rental based managed service • Utilising existing N3 routers where possible • Access to F2M central gateway services • Free on-net calls

  7. The Key Services Hosted Voice Service • Fully managed range of handsets • Centralised or local PSTN access • Managed PoE LAN provided • Utilises existing N3 routers where possible • Template approach or bespoke design option • Voicemail option • Rental based costing • Access to F2M central gateway services • Free on-net calls

  8. The Key Services Hosted Voice Service - Templates

  9. The Key Services Fixed to Mobile Gateway • On average 70% of an NHS Trusts call spend is on F2M* • F2M gateway routes calls from N3 to mobile users • Outgoing traffic only • Access is available to LGS and HVS connected sites • N3SP working with key mobile suppliers (Phase 1: O2) • Provides compelling mobile tariff’s • No volume commitment • Calls charged to end customer (site/trust) * Voice savings consultancy figures for 2005

  10. N3 Core Network Voice Services Key Elements

  11. N3 Voice Services Roadmap 1. Fundamental Products & Services 2. Extended Products & Services Three Stages of Deployment 3. Prospective Future Products & Services

  12. N3 Voice Services Roadmap Connects existing TDM based PBXs using DPNSS signalling. Available for Ethernet based catalogue services N3-2-26 to N3-2-29 Calls are routed to a central gateway linked to a Mobile Network Operator (MNO). Centrally managed Hosted Voice Service. Choice of 3 IP handsets. Templates for sites with catalogue service N3-2-21 to 25 HVS requirements will be captured and a custom deployment planned with the customer. Entry level voicemail capability PSTN connectivity options at the customer’s site for the Hosted Voice Service Fundamental Products & Services Local Gateway Service 10 Channel PBX Connectivity F2M Gateway Hosted Voice Service COINs and large sites Voicemail PSTN Break-in/out Launch

  13. N3 Voice Services Roadmap Calls are routed to a central gateway which links to the PSTN and MNOs. If HVS fails at a site the local switch allows local extensions to continue working and PSTN lines are mapped to specific extensions. Connects existing TDM based PBXs using DPNSS signalling. Available for ethernet catalogue services N3-2-26 to N3-2-29 Channels can be flexed up or down in multiples of 10 within limitations of catalogue service. Connection of customers’ own voice switches supporting the H323 signalling standard will be possible based on a N3SP defined list of supported capabilities Connects existing TDM based PBXs using DPNSS signalling. Available for 2Mbps catalogue service N3-2-24 to 25 Local Gateway and Hosted Voice Services co-located at a customer site Fundamental Products & Services <3 months “Blended Voice” Gateway <4 months Survivable Remote Site Telephony <6 months LGS Flexible channels LGS H323 connectivity LGS 10 channel connectivity for 2Mbps LGS & HVS co-location Post-launch

  14. N3 Voice Services Roadmap Customer access to an online system An appropriate headset and a software client on a PC replicates the features of an IP handset. Connectivity for existing customer switches supporting the SIP signalling standard. Calls made from mobiles routed through a central gateway and then across N3 to their destination. A new platform becomes available offering new features and services. Hosted – Unified Communications System (H-UCS) Authorised users will have online access to a tool for changing features on IP handsets. A customer on the move can register an alternative handset on the system. This transfers his incoming number and phone features to the new handset. Extended Products & Services <6 months: On-line Directory Service <9 months: Softphone SIP Trunking Mobile to Fixed (M2F) calls Target end-Oct 2007: (H-UCS) Deployment <3 mths after H-UCS: Self-serve for HVS Extension mobility Post-launch

  15. N3 Voice Services Roadmap User controlled facility to establish calls and video connections with more than two participants. Unanswered or diverted calls to a normal handset are transferred to a mobile device using wireless LAN or GSM connectivity. Additional features supported, e.g. email access to the voice mailbox. Support for distributed call centre deployments requiring Automatic Call Distribution (ACD) Visibility of a users status with integrated desktop applications federated with the N3 Voice infrastructure Connectivity options for specific analogue signalling stds. New connectivity options for teleworkers Streaming of web content and general information to the screens on IP handsets. Explore possibilities of using N3 Voice Services to meet the voice requirements associated with national data applications. Computer Telephony Integration CTI) Centralised recording and archiving of calls to meet regulation and for subsequent legal or financial purposes. Prospective Products & Services Voice and video conferencing Dual mode – fixed and wireless working Voicemail Call centre functionality Presence Analogue phone support Homeworker XML Streaming Integration with National Applications Centralised call recording Future

  16. Pricing principles LGS & HVS 3 elements • Non recurring charges NRC (i.e. Connection) • Monthly Recurring Charges MRC (i.e. ongoing service) • Usage (i.e. call costs) What’s included in the service? • Equipment • Installation • Repair • Management • Helpdesk • On site & On net calls which do not have a usage charge • Platform Refresh

  17. Making voice happen Support and collateral at : • www.n3.nhs.uk/n3voiceservices • N3 helpdesk 0800 085 0503 Option 3 • Your N3SP client engagement manager Developing a converged network with the NHS for the NHS

  18. Is VoIP a realistic technology for the NHS? There are many existing examples of NHS organisations that have deployed converged/IP voice services locally. Sunderland York NW Coins Mid Cheshire Suffolk Shared Services Worcester Essex Barts Wolverhampton Hospitals NHSD Guys & St Thomas NHS CFH The challenge is to allow NHS organisations to join together to deliver wider benefits and new solutions whilst embracing a common set of standards

  19. www.n3.nhs.uk/n3voiceservices 0800 085 0503

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