North America

1. North America

2. ** Honeycomb moves to center upon slide change ** SPEAKER 1 – “Achieving COMPLIANCY is synonymous with achieving Best Practices. When a fleet is in full compliance with all defined measures, it will be operating at its highest efficiency – lowest costs, highest productivity. Let’s start with Company Policy” Compliance is synonymous with best-practice performance, and that means a fleet is operating at peak efficiency. Full compliance is synonymous with best-practice performance. It means that your fleet is operating with maximum efficiency—i.e., the highest productivity at the lowest possible cost. Through compliance, ARI ensures that your company's fleet: - Stays legally and safely on the road in support of the company's mission - Leverages the performance efficiencies and economies available through current industry best practices and the latest technologies - Remains strategically aligned with the goals of your company ** Each topic hyperlinked to new slide ** The first topic we are going to cover is policy. Companies establish and enforce internal fleet policies and standards to safeguard and advance their interests. They set the ground rules for vehicles and drivers and cover every facet of fleet operation from selecting, driving and maintaining vehicles to keeping drivers safe and protecting the company from legal liability and financial loss. Communicating to drivers the need for and value of complying with internal rules is important to the fleet's success. ARI clients do this through our online AlertDriving training module. New drivers review the policy as part of training and, after reading, take a quiz on content and agree to comply.** Honeycomb moves to center upon slide change ** SPEAKER 1 – “Achieving COMPLIANCY is synonymous with achieving Best Practices. When a fleet is in full compliance with all defined measures, it will be operating at its highest efficiency – lowest costs, highest productivity. Let’s start with Company Policy” Compliance is synonymous with best-practice performance, and that means a fleet is operating at peak efficiency. Full compliance is synonymous with best-practice performance. It means that your fleet is operating with maximum efficiency—i.e., the highest productivity at the lowest possible cost. Through compliance, ARI ensures that your company's fleet: - Stays legally and safely on the road in support of the company's mission - Leverages the performance efficiencies and economies available through current industry best practices and the latest technologies - Remains strategically aligned with the goals of your company ** Each topic hyperlinked to new slide ** The first topic we are going to cover is policy. Companies establish and enforce internal fleet policies and standards to safeguard and advance their interests. They set the ground rules for vehicles and drivers and cover every facet of fleet operation from selecting, driving and maintaining vehicles to keeping drivers safe and protecting the company from legal liability and financial loss. Communicating to drivers the need for and value of complying with internal rules is important to the fleet's success. ARI clients do this through our online AlertDriving training module. New drivers review the policy as part of training and, after reading, take a quiz on content and agree to comply.

3. Compare / Contrast North America To Europe Vehicles are tools to get a job done Small percentage perk or status vehicles Majority open end lease or purchase Three manufacturers dominate over 80% of the market Green / CO reduction not mandated (yet) Current trends- TCO, Downsizing and Rightsizing

4. Typical TCO Expenses

5. Compare / Contrast North America To Europe Gasoline $2.65 per gallon in US = €0.50 per liter C$1.02 per liter in Canada = €0.64 Lube, Oil and Filter = $30-35 Set of tires = $275 to $400 Brakes = $150 to $175 per axle

6. US and Canada Commercial Fleets Fleet Size 1,000+ 2% 500-999 9% 100-499 25% 15-99 64%

7. Major Fleet Management Services Companies U.S.A. (100,000+) ARI Donlen Enterprise GE LeasePlan PHH Wheels Canada (40,000+) ARI Foss National GE PHH Transport Action

8. 2008 Commercial Fleet Sales By Manufacturer

9. Most Popular Models

10. Industry Fleet Resources

11. Lease Types Open End Predominant lease option Client assumes residual risk Operating or Capital versions available Closed End Used by 10% of commercial fleets Purchase and Disposal Popular selection for large corporations Treasury driven decision

12. Funding Choices Fixed Rate US Treasury 2 year / 3 year Swap Rate Canada- GOCB (Government of Canada Bond) rate Floating Rate LIBOR Commercial Paper Basket Rates Canada- BA (Bankers’ Acceptance) or Commercial Paper

13. Vehicle Acquisition Primarily factory ordering Dealers perform Courtesy Delivery Usually within 35 miles of the driver location Out of stock purchases for emergencies and executives Vocational vehicles require supply chain management assistance

14. Supply Chain Sample

15. Sourcing Impact  Above is the summary of savings which was the result of factory ordering vs. dealer stock purchases at year end.  This also combined the review of vehicle functional requirements which allowed us to claim some right-sizing credit as well. The client gets a capital expense allotment on December 1 of every year for the Refineries.  In the past, they would go the local dealers and acquire whatever they could from dealer stock.  With the forecast and proper planning, we factory ordered in September which allowed for delivery prior to the end of the year inclusive of all upfitting requirements.Above is the summary of savings which was the result of factory ordering vs. dealer stock purchases at year end.  This also combined the review of vehicle functional requirements which allowed us to claim some right-sizing credit as well. The client gets a capital expense allotment on December 1 of every year for the Refineries.  In the past, they would go the local dealers and acquire whatever they could from dealer stock.  With the forecast and proper planning, we factory ordered in September which allowed for delivery prior to the end of the year inclusive of all upfitting requirements.

16. Consulting Dedicated staff to provide analysis and best practices recommendations Highly trained in analytical and consulting methodology Results are delivered in a White Paper format Publish monthly, quarterly or periodic updates on industry trends Most organizations have limited resources which causes back-logs

17. Regulatory Compliance Initial Title & Registration Province and State transfers Annual Renewals Corrections City & County Decals Duplicate Registrations Replacement Plates The IRP is an agreement authorizing proportional registration of commercial vehicles and providing for the recognition of such registrations in the participating jurisdictions. The IFTA is a base jurisdiction agreement authorizing fuel tax licensing and reporting, and providing for the recognition of such licenses and the transmittal of such fuel tax in and to the participating jurisdiction. HUT – Highway Use Tax – For Vehicles 18kgvw or greater. Must report mileage and keep track of toll road usage where HUT is not applicable. For companies that have regular routes this is an easy process (i.e. package delivery company) the numbers would never change. 2290 - Federal HUT – Vechicles over 55K GVW. Once a year filing. IFTA – report weekly: trips and fuel, then report to their reporting state who decifers where all the money goes based on the gas bought and the state it was bought in as well as the miles traveled in that state. IRP –Apportion plates. For Vehicles over 26K GVW that cross state lines. At year end have all the miles and fuel per state and send in renewal to the state they register in who sends the appropriate monies to the appropraite states. The IRP is an agreement authorizing proportional registration of commercial vehicles and providing for the recognition of such registrations in the participating jurisdictions. The IFTA is a base jurisdiction agreement authorizing fuel tax licensing and reporting, and providing for the recognition of such licenses and the transmittal of such fuel tax in and to the participating jurisdiction. HUT – Highway Use Tax – For Vehicles 18kgvw or greater. Must report mileage and keep track of toll road usage where HUT is not applicable. For companies that have regular routes this is an easy process (i.e. package delivery company) the numbers would never change. 2290 - Federal HUT – Vechicles over 55K GVW. Once a year filing. IFTA – report weekly: trips and fuel, then report to their reporting state who decifers where all the money goes based on the gas bought and the state it was bought in as well as the miles traveled in that state. IRP –Apportion plates. For Vehicles over 26K GVW that cross state lines. At year end have all the miles and fuel per state and send in renewal to the state they register in who sends the appropriate monies to the appropraite states.

18. DOT Regulations Medium and heavy-duty commercial vehicles must comply with all DOT rules and regulations Required to keep your fleet legally on the road Important to the safety of your drivers Risks for non-compliance: fines, downtime and litigation Very easy to outsource to a third-party Achieve It Inspection and maintenance program Maintain daily logs, reports and accident register Meet HAZMAT requirements Driver Qualifications Files (DQF) Drug & Alcohol Testing Program A company came to us because they did not have a comprehensive program with exception reporting. Each location was managing compliance on its own without fully understanding the regulations. Once they were confronted with an audit and subsequent fines, they reached out to us to better understand what they needed to do to be Compliant. How many of you have DOT drivers? Have any of you ever experienced a DOT audit?Achieve It Inspection and maintenance program Maintain daily logs, reports and accident register Meet HAZMAT requirements Driver Qualifications Files (DQF) Drug & Alcohol Testing Program A company came to us because they did not have a comprehensive program with exception reporting. Each location was managing compliance on its own without fully understanding the regulations. Once they were confronted with an audit and subsequent fines, they reached out to us to better understand what they needed to do to be Compliant. How many of you have DOT drivers? Have any of you ever experienced a DOT audit?

19. Violations

20. Mileage Reporting A company was collecting business miles on expense sheets that were keyed manually and that included all expense items, not just vehicle-specific expenses. In order to locate the items pertaining to business and personal mileage, staff reviewed the reports line by line. In addition, the final mileage reports were not compliant with IRS requirements. Since enrolling in a personal mileage reporting program, drivers submit their miles electronically; the program audits the data and generates automatic reports that are IRS-compliant. The value is reduced administrative burden and no chance of fines. If you allow personal mileage, what is your tracking process?A company was collecting business miles on expense sheets that were keyed manually and that included all expense items, not just vehicle-specific expenses. In order to locate the items pertaining to business and personal mileage, staff reviewed the reports line by line. In addition, the final mileage reports were not compliant with IRS requirements. Since enrolling in a personal mileage reporting program, drivers submit their miles electronically; the program audits the data and generates automatic reports that are IRS-compliant. The value is reduced administrative burden and no chance of fines. If you allow personal mileage, what is your tracking process?

21. Vehicle Remarketing NA markets impacted similar to the rest of the world Primary goal- maximize net return to lessee Various opinions on reconditioning Greater use of “upstream” selling and on-line marketplaces

22. Vehicle Remarketing Outlets

23. Licensing Services Achieve It Monitor expirations ninety days out for registrations and permits Complete renewal or tax return thirty days prior to expiration Identify vehicles with expired registrations and permits through exception Verify need for permit before processing A company was renewing IRP plates without verifying need. A third-party provider audited the company’s IRP records to identify vehicles that were being base plated or that had actually been sold. By removing several vehicles from the IRP renewal list, the company saved over $75,000 in renewal fees.Achieve It Monitor expirations ninety days out for registrations and permits Complete renewal or tax return thirty days prior to expiration Identify vehicles with expired registrations and permits through exception Verify need for permit before processing A company was renewing IRP plates without verifying need. A third-party provider audited the company’s IRP records to identify vehicles that were being base plated or that had actually been sold. By removing several vehicles from the IRP renewal list, the company saved over $75,000 in renewal fees.

24. Maintenance Management A fleet was unsuccessful in controlling routine maintenance and associated costs for a fleet of approximately 250 delivery trucks. After enrolling in a fleet maintenance program, the vendor managed the fleet’s maintenance activities and identified cost savings opportunities: Enforced preventive maintenance schedules with exception reporting Notified drivers who had upcoming or missed services Negotiated vendor goodwill adjustments, labor discounts and post warranty recovery Declined unnecessary repairs As a result, the fleet saved over $200,000 in a single yearA fleet was unsuccessful in controlling routine maintenance and associated costs for a fleet of approximately 250 delivery trucks. After enrolling in a fleet maintenance program, the vendor managed the fleet’s maintenance activities and identified cost savings opportunities: Enforced preventive maintenance schedules with exception reporting Notified drivers who had upcoming or missed services Negotiated vendor goodwill adjustments, labor discounts and post warranty recovery Declined unnecessary repairs As a result, the fleet saved over $200,000 in a single year

25. Maintenance + Garage Management One of ARI’s utility clients who uses both internal garages and outside vendors was having difficulty keeping its maintenance activities organized. The client turned to ARI for help in setting up an effective maintenance reporting and management system. By using ARI’s Virtual Garage and Maintenance Management Program, this utility was able to combine in-house and outsourced maintenance activities into one unified program, efficiently manage garage activities, and consolidate vendor-in and vendor-out repair data. Working closely to control maintenance card expenses, negotiate fuel and independent vendor discounts, avoid unnecessary repairs, and aggressively pursuing warranty recovery, ARI helped our customer realize a total savings of $163,000 in only the first 12 months. Do any of you operate in-house garages? If you combine in-house with vendor out, how do you collect/combine the data?One of ARI’s utility clients who uses both internal garages and outside vendors was having difficulty keeping its maintenance activities organized. The client turned to ARI for help in setting up an effective maintenance reporting and management system. By using ARI’s Virtual Garage and Maintenance Management Program, this utility was able to combine in-house and outsourced maintenance activities into one unified program, efficiently manage garage activities, and consolidate vendor-in and vendor-out repair data. Working closely to control maintenance card expenses, negotiate fuel and independent vendor discounts, avoid unnecessary repairs, and aggressively pursuing warranty recovery, ARI helped our customer realize a total savings of $163,000 in only the first 12 months. Do any of you operate in-house garages? If you combine in-house with vendor out, how do you collect/combine the data?

26. Company Policy Fleet Solutions: Application – A company policy is the greatest way to reduce risk within the company, but it must be clear, concise and backed by management. The one driver you let keep the car with the DUI because he/she is your greatest sales rep can nullify your policy. Value – This is important because if you don’t have control, you have chaos, which leads to untracked spending and un-measurable performance. Also, when your drivers are on the road, they are public relations agents for your company. If their driving habits are unsafe and unprofessional, that image carries to the rest of the company. Risk – If you don’t establish the ground rules, you risk paying the penalty – fines, downtime, increased operating costs – everything that we identified in those pictures a few slides back. Achieve It – For liability purposes, there are a couple of ways to ensure drivers read the policy: written signature, electronic signature and policy testing. One easy way that ARI helps companies convey to their drivers the importance of their compliance to the company’s fleet policy is through AlertDriving’s online program. We can upload your company’s driver policy for new drivers to review as part of an on-line training curriculum. Drivers consent to comply with the policy after they’ve read it. After that, you can even have the system quiz your drivers on the content. On the next few slides, we highlight a few topics that you should address in your company fleet policy: The dangers of using cell phones and other electronic devices while driving Letting family members use company vehicles Fleet Solutions: Application – A company policy is the greatest way to reduce risk within the company, but it must be clear, concise and backed by management. The one driver you let keep the car with the DUI because he/she is your greatest sales rep can nullify your policy. Value – This is important because if you don’t have control, you have chaos, which leads to untracked spending and un-measurable performance. Also, when your drivers are on the road, they are public relations agents for your company. If their driving habits are unsafe and unprofessional, that image carries to the rest of the company. Risk – If you don’t establish the ground rules, you risk paying the penalty – fines, downtime, increased operating costs – everything that we identified in those pictures a few slides back. Achieve It – For liability purposes, there are a couple of ways to ensure drivers read the policy: written signature, electronic signature and policy testing. One easy way that ARI helps companies convey to their drivers the importance of their compliance to the company’s fleet policy is through AlertDriving’s online program. We can upload your company’s driver policy for new drivers to review as part of an on-line training curriculum. Drivers consent to comply with the policy after they’ve read it. After that, you can even have the system quiz your drivers on the content. On the next few slides, we highlight a few topics that you should address in your company fleet policy: The dangers of using cell phones and other electronic devices while driving Letting family members use company vehicles

27. Develop a Policy That Protects Your People and Your Bottom Line Fleet Solutions: “Negligent entrustment claims arise when an unlicensed, incompetent, or reckless driver causes damages while driving a motor vehicle owned by someone else. Your policy should define if personal use of a company vehicle is allowed, if other family members are able to drive the company vehicle and insurance requirement for non-employee drivers. For example, ARI requires clients to carry insurance and pay the cost thereof against the liability for bodily injury in the minimum single limit of $1,000,000 and against liability for property damage in the minimum limit of $100,000 for the client's employees and others who operate the vehicle (with the client’s permission). Negligent Entrustment also includes the assigned driver and what is known and ‘should be known’ about that driver. What I am referring to here is their driving record or MVR.” DM: “It is surprising the number of companies that do not pull an annual MVR for their driver much less the 3rd party that may be driving the vehicle. All of which they would be liable for if it is not clearly stated in their policy. We find that some companies feel if they don’t know it won’t hurt them – when in reality the opposite is true. Do you allow your employees’ family members to drive your vehicles? Can you tell us the gist of your policy?”Fleet Solutions: “Negligent entrustment claims arise when an unlicensed, incompetent, or reckless driver causes damages while driving a motor vehicle owned by someone else. Your policy should define if personal use of a company vehicle is allowed, if other family members are able to drive the company vehicle and insurance requirement for non-employee drivers. For example, ARI requires clients to carry insurance and pay the cost thereof against the liability for bodily injury in the minimum single limit of $1,000,000 and against liability for property damage in the minimum limit of $100,000 for the client's employees and others who operate the vehicle (with the client’s permission). Negligent Entrustment also includes the assigned driver and what is known and ‘should be known’ about that driver. What I am referring to here is their driving record or MVR.” DM: “It is surprising the number of companies that do not pull an annual MVR for their driver much less the 3rd party that may be driving the vehicle. All of which they would be liable for if it is not clearly stated in their policy. We find that some companies feel if they don’t know it won’t hurt them – when in reality the opposite is true. Do you allow your employees’ family members to drive your vehicles? Can you tell us the gist of your policy?”

28. Motor Vehicle Record Checks Many times MVRs are handled by the HR department, where upon hire, an MVR is pulled. In some cases, we have seen customers who never pull it again, finding out their driver has a suspended license only when there is an incident in the company vehicle, leaving the company fully liable. Examples A permits B to drive his car. B is a girl of 14 who, A knows has never driven a car before. B’s inexperience causes a collision in which C is hurt. Under the Restatement, A is liable to C. Driver fails to stop at red traffic light, hit 4 vehicles, injures 12, including 5 year old with brain damage and fatality to 37 year old who was pregnant; fetus died. Driver had six prior accidents know to company’s management. Resulted in $11,000,000 settlement. Many times MVRs are handled by the HR department, where upon hire, an MVR is pulled. In some cases, we have seen customers who never pull it again, finding out their driver has a suspended license only when there is an incident in the company vehicle, leaving the company fully liable. Examples A permits B to drive his car. B is a girl of 14 who, A knows has never driven a car before. B’s inexperience causes a collision in which C is hurt. Under the Restatement, A is liable to C. Driver fails to stop at red traffic light, hit 4 vehicles, injures 12, including 5 year old with brain damage and fatality to 37 year old who was pregnant; fetus died. Driver had six prior accidents know to company’s management. Resulted in $11,000,000 settlement.

29. Outsourced Administration Primarily Administration and Driver Contact Large accounts get dedicated staff Handle day-to-day company fleet policy issues Contact via: Toll-free telephone number E-mail Driver focused websites Offer periodic performance reviews and strategic recommendations All contact should be managed with a CRM

30. “Green” How many of you have been involved in a green meeting in the last six months? How many were internal? How many were external? What was discussed? How many of you are in the process of implementing or have implemented a green initiative for your fleet? Company? How many of you have been involved in a green meeting in the last six months? How many were internal? How many were external? What was discussed? How many of you are in the process of implementing or have implemented a green initiative for your fleet? Company?

31. Environmental Regulations Federal and California Exhaust and Evaporative Emission Standards for Light-Duty Vehicles and Light-Duty Trucks Motor Vehicle Emissions Federal Test Procedure State, County, and Local Anti-Idling Regulations State, County, and Local Anti-Idling Regulations – More than 15 states and dozens of local counties have promulgated laws that restrict the amount of time that a vehicle can idle its main engine. A few of our customers have mentioned the reduction of on-site after hours maintenance due to liability of oil and fuel spills. Has this effected any one here?State, County, and Local Anti-Idling Regulations – More than 15 states and dozens of local counties have promulgated laws that restrict the amount of time that a vehicle can idle its main engine. A few of our customers have mentioned the reduction of on-site after hours maintenance due to liability of oil and fuel spills. Has this effected any one here?

32. How Can we Go Green with Vans and Trucks? Service and repair fleet 500 units, primarily Cargo Vans Carrying tools, parts and equipment Heavy duty use, not many options

33. Fleet Concerns Safe operations a must Become more environmentally conscious Having a heavy enough vehicle to perform their job functions Want to lower operating costs

34. First Steps In The Process Define the current baseline What must they have to do their jobs? What are the alternative specs that can perform the job? Improvement possibilities

35. Solution Reviewed current vehicle and determined that it is the best tool for the job Altered powertrain configuration: Smaller V8 with a larger rear differential At 20,000 miles per year 13.9 tons of GHG vs 16.2 tons Due to 14 MPG vs 12 MPG Same utility outside, subtle changes inside

36. Anticipated Results Improved fuel economy Lower emissions Same vehicle capabilities Summary Comments

37. Accident Management Not enrolled in ARI’s Accident Management program, an ARI client was having difficulty terminating a wrecked vehicle with its insurance company. Having received a dissatisfying settlement check of $6,354, the client turned to us for guidance. Armed with our expert advice, the client revisited the issue with its insurance company. The insurance adjuster then contacted ARI directly, and we negotiated an amount of $20,725 ($5201.33 over book value), which the insurance company issued to the client. The client then instructed ARI to sell the wrecked vehicle, which we did at auction for $7,786.50. As a result, the client enjoyed a profit of $12,987.83. As a result of ARI's goodwill efforts and experiencing firsthand how ARI's Accident Management program would have save the client's time and effort while attaining the same results, the client enrolled its entire fleet in our Accident Management program. How many of you have a safety program related to your accident program? Can someone tell us about the process?Not enrolled in ARI’s Accident Management program, an ARI client was having difficulty terminating a wrecked vehicle with its insurance company. Having received a dissatisfying settlement check of $6,354, the client turned to us for guidance. Armed with our expert advice, the client revisited the issue with its insurance company. The insurance adjuster then contacted ARI directly, and we negotiated an amount of $20,725 ($5201.33 over book value), which the insurance company issued to the client. The client then instructed ARI to sell the wrecked vehicle, which we did at auction for $7,786.50. As a result, the client enjoyed a profit of $12,987.83. As a result of ARI's goodwill efforts and experiencing firsthand how ARI's Accident Management program would have save the client's time and effort while attaining the same results, the client enrolled its entire fleet in our Accident Management program. How many of you have a safety program related to your accident program? Can someone tell us about the process?

38. Driver Safety ARI has received positive feedback from several clients who have experienced costs savings because of our Driver Risk Assessment. Because our customers can document the work that ARI has done concerning identifying high-risk drivers and training, they are seeing reduced liability premiums, by as much as $60,000 per year, as well as avoiding rate increases altogether. In one example, an ARI client’s loss experience improved through fewer incidents and reduced accident severity. Its average claim reduced in size by more than $500. Who has a driver safety program in place? What does your program look like? Have you seen measurable success?ARI has received positive feedback from several clients who have experienced costs savings because of our Driver Risk Assessment. Because our customers can document the work that ARI has done concerning identifying high-risk drivers and training, they are seeing reduced liability premiums, by as much as $60,000 per year, as well as avoiding rate increases altogether. In one example, an ARI client’s loss experience improved through fewer incidents and reduced accident severity. Its average claim reduced in size by more than $500. Who has a driver safety program in place? What does your program look like? Have you seen measurable success?

39. System Support All FMC’s have web-based systems Customizable dashboards Graphics, Summary Reports and Text KPI’s and Alerts Primarily asset based systems Driver based data geared toward personal use compliance and safety

40. Telematics Maintenance – precise odometer readings promote PM compliance; engine alerts avoid warranty default IFTA – precise odometer readings prevent overpayment of fuel tax IRP – GPS verifies territories Driver risk assessment – track braking and acceleration habits, hard turns; on-board cameras show focus of attention Accident management – EDR’s record moments leading up to the accident and can determine fault Personal use reporting – precise odometer readings feed IRS-required statements Telematics continues to be somewhat of a hot topic in many industries – how many of you have looked into it? How many have implemented a program? Why or why not? What results have you seen?Maintenance – precise odometer readings promote PM compliance; engine alerts avoid warranty default IFTA – precise odometer readings prevent overpayment of fuel tax IRP – GPS verifies territories Driver risk assessment – track braking and acceleration habits, hard turns; on-board cameras show focus of attention Accident management – EDR’s record moments leading up to the accident and can determine fault Personal use reporting – precise odometer readings feed IRS-required statements Telematics continues to be somewhat of a hot topic in many industries – how many of you have looked into it? How many have implemented a program? Why or why not? What results have you seen?

41. Fuel Management Raising cost of fuel has brought compliance to fuel policy to forefront of everyone’s mind Example – ValleyCrest saved through telematics – enforced route planning to find 17% savings over and above cost of system (no more trips to 7-Eleven!) With the raising cost of fuel, fuel policies are changing from NO premium fuel use to increased parameters. For example… Does anyone have an innovative fuel policy that they could tell us about? Raising cost of fuel has brought compliance to fuel policy to forefront of everyone’s mind Example – ValleyCrest saved through telematics – enforced route planning to find 17% savings over and above cost of system (no more trips to 7-Eleven!) With the raising cost of fuel, fuel policies are changing from NO premium fuel use to increased parameters. For example… Does anyone have an innovative fuel policy that they could tell us about?

42. Annual Performance Reviews Executive level summary of fleet data Trends and historical comparisons Benchmarking Internal External Strategic recommendations for reduction of TCO

43. Industry Associations NAFA- National Association of Fleet Administrators AFLA- Automotive Fleet Lease Association NTEA- National Truck Equipment Association AFVI- Alternative Fuel Vehicle Institute EDF- Environmental Defense Fund Advisory Groups- OEM’s, FMC’s and vendors

44. Vendor Network Dealers Deliveries Repair and Maintenance Services National Account Suppliers Tires LOF / Periodic Maintenance Independent Vendors Repair and Maintenance Services

45. Manufacturer Support Primary: GM, Ford, Chrysler, Toyota Secondary: Nissan, Subaru, Mercedes, VW Reduced support staff in the field Reduced incentives in the future Still involved with industry associations