40%

1. Improving Productivity 40% The #1 ROI of BPM BPM reduces reworkby up to 35% Business Process Management is about increasing the productivity of your people and systems they use… Dramatically! 5%

2. Hidden work Process Variation  Complexity  Missing Information Chaos Process Definition  Management Orchestration  Defined Work Segments  Measurable Results After BPM Reduce rework by eliminating hidden work Current State Future State

3. The Business Outcomes of BPMImpact of Improving Productivity

4. The Value of Business Driven Change Efficiency Effectiveness Agility • Built supplier on-boarding system for 40% less than code based alternative in 66% of the time • Identify Issues in the lending process prior to having bottlenecks and identify areas of waste • Eliminating up to 80% ofthe “human touches” inInvoice Reconciliation • Standardize the Mall Branch • office processes and make • tasks easier for staff. • Saves $2M per quarterby resolving DistressedShipment more effectively • Full Audit Trail for Compliance in their grants process – 1st major pharma to be compliant • Reduce the time to • document and comply • with NERC regulations Cut “engineering” time of designers on car systems by 20% in one year. • End Cap Product Display Management delays identified months in advance

5. Business Process Mgmt in 2011: Where Are We? Process improvement is still a priority Source: 2010 Convergence Index, BTM Institute Information Week: September 2010 • Companies are improving business outcomes with BPM • Increasing productivity of workers • Streamlining operations through automation • Improving key business outcomes Globe Telecom increases promotion effectiveness by 600%

6. IBM BPM In Action • Simplicitywith Sophistication: “Business friendly while IT Savvy” • Powerwith Integration Middleware • Visibilityfor Business Stakeholders: Dashboards, reports and more • Governancethroughout Design-time and Runtime Discover Implement Optimize 6

7. IBM Business Process Manager – Business Value 7 7

8. Design Improve Deploy Measure Process Server BPMN Rules Monitoring BPEL ESB Out-of-box Process Portal Configurable Mashups with “Business Space” Optional Microsoft Plugins IBM Business Process Manager v7.5 Process End-Users Process Owners Business & IT Authors IT Developers Process Designer Integration Designer Authors & Administrators Process Center Governance of Entire BPM Life Cycle Versioned Assets Shared Assets Server Registry BPM Repository 8

9. BAM Dashboards and Process Analysis Process Server BPMN Rules Monitoring BPEL ESB Out-of-box Process Portal ConfigurableBusiness Space Optional Microsoft Add-ons 4 1 3 Performance Data Warehouse 1. BAM dashboards driven through automatic performance tracking 2. Data analysis performed continuously on-the-fly 2 3. Real-time visibility of tasks and SLAs in business terms 4. Visualize “hot spots” on diagram and drill down for insights 5. Self-service ad-hoc reporting 9

10. IBM is the undisputed leader in BPM #1 in BPMS market share* Over5000BPM customers worldwide and growing! “IBM was named the number one vendor in BPMsoftwarewith a 24.7 percent share, well over twice that of its closest competitor*” Report: A Decade of Leadership. IBM Named Marketshare Leader in Middleware Software for 10th Consecutive Year 10 *Source: Gartner, Inc., Market Share: All Software Markets, Worldwide, 2010, March 30, 2011

11. IBM is the proven leader in all aspects of BPM • Largest Customer Base • #1 in Market Share • 5,000 + customers • Unparalleled expertise, and level of investment • Over 15 years of industry leadership • 100’sof assets • Broadest, Deepest solution portfolio & services • Strongest Ecosystem • 1000+ business partners • Global Users group • Broadest and Most Differentiated Software Capabilities • Simplicity for fast deployment and full business user participation • Centralizedgovernance for repeatability and consistency • Visibility and Control to continuously improve business operations • Powerthrough High Scalability, Integrity & Quality of Service • Market Leadingdecision and rules capabilities • Best in classexceptions handling and case management 11

12. IBM’s Lead Keeps Growing Middleware: IBM leads in market share… its dominated by IBM, which has 47% market share BPM: IBM continued to lead the market, with an estimated 24.6% share." Nearly three times that of its nearest competitor (Software AG). -- None of its closest competitors, however, gained market share. Spending in this market reached approximately $4.5 billion in 2010 HP is about a year behind IBM IBM is...the share leader in BRMS at 29.7% 12

13. 11 IBMSoftware is #1 #1 in Business Rules #1 in Connectivity #1 in SOA #1 in BPM #1 in Application Integration Middleware 13

14. Links to Your Next Steps…IBM BPM Delivery CapabilitiesIncluding Education and Enablement Services BPM Process Discovery & Modeling in the Cloud • Blueprint Process Modeling for inventory & mapping • Knowledge sharing & collaboration • Process analysis & prioritization http://BlueworksLive.com Demos & Free Cloud Test-drive • BPM Process Modeling & Implementation • Rapid process application development • Continuous process improvement • BPM program management http://IBMBPMDemos.com • Education, Enablement and on-demand Services • Quick Win Pilots • Role-based education & mentoring • Expert Services when and where they’re needed http://www.ibm.com/developerworks/websphere/services/ Confidential

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