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Learning through a Dynamic Strategy Tanya Hooper VP Learning Strategy & Planning Michael Killingsworth VP Learning & OE for Upstream International. Learning Journey. Learning Journey. July 1 st Shell Learning established. 2002. Learning Journey. LearnNet Established. 2007.
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Learning through a Dynamic StrategyTanya HooperVP Learning Strategy & PlanningMichael KillingsworthVP Learning & OE for Upstream International
Learning Journey July 1st Shell Learning established 2002
Learning Journey LearnNet Established 2007 Building One Learning Organization Centers of Excellence set up(e.g. KID) 2002
Learning Journey 1st Quarter Efficiency 2nd Quarter 3rd Quarter Benchmarked position 2007 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey 1st Quarter • 2007 Efficiency 2nd Quarter • 975 3rd Quarter • US$ 430M • 37 4th Quarter Approx. 600,000 2007 Building One Learning Organization Effectiveness 2002 Learning facts and figures
Learning Journey 1st Quarter Efficiency 2nd Quarter 4 Learning strategy strands 3rd Quarter Business Alignment Blended Learning Standardization Business Alignment Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey 1st Quarter Efficiency 2nd Quarter 4 Learning strategy strands 3rd Quarter Business Alignment Blended Learning Annual Senior Business Leader Learning Reviews Standardization Business Alignment Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey Annual Senior Business Leader Learning Reviews 1st Quarter Efficiency 2nd Quarter 4 Learning Strategy Streams 3rd Quarter Business Alignment Blended Learning Standardization Standardized learning review process Business Alignment Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 One Learning System Building One Learning Organization Effectiveness 2002
Learning Journey 1st Quarter Efficiency 2nd Quarter 4 Learning Strategy Streams 3rd Quarter Business Alignment Blended Learning Standardization Business Alignment Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 One Learning System Building One Learning Organization Effectiveness 2002
Learning Journey Blended Learning One Learning System 1st Quarter Efficiency 2nd Quarter 4 Learning Strategy Streams 3rd Quarter Business Alignment Blended Learning Standardization Standardized learning review process Business Alignment Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 One Learning System Building One Learning Organization Effectiveness 2002
Learning Journey 1st Quarter Company and learning reorganization Efficiency 2nd Quarter 4 Learning Strategy Streams 3rd Quarter Business Alignment Blended Learning Standardization Business Alignment Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey Company and learning reorganization 1st Quarter Close working with KM Efficiency 2nd Quarter Blended Learning Company and learning Reorganization Strategy Review in 2009 confirmed direction 3rd Quarter Business Alignment 2011 Blended Learning Standardization Business Alignment 2009 Off shoring Event Management Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey 1st Quarter Efficiency 2nd Quarter Updated Benchmarking end 2009 3rd Quarter 2011 Business Alignment 2009 Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey • 2009 • 2007 1st Quarter Efficiency 2nd Quarter • 975 • 600 Updated Benchmarking end 2009 3rd Quarter 2011 • US$ 430M • US$ 268M Business Alignment 2009 Blended Learning Standardization Streamlined Delivery • 13 • 37 4th Quarter 2007 Approx. 600,000 Approx. 500,000 Building One Learning Organization Effectiveness 2002 Learning facts and figures
Learning Journey 1st Quarter Efficiency 2nd Quarter Strategy Review in 2009 confirmed direction 3rd Quarter Business Alignment 2011 Blended Learning Standardization Business Alignment 2009 Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey 1st Quarter Efficiency 2nd Quarter Blended Learning Strategy Review in 2009 confirmed direction 3rd Quarter Business Alignment 2011 Blended Learning Standardization Business Alignment 2009 Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey Blended learning 1st Quarter Close working with KM Efficiency 2nd Quarter Blended Learning Company and learning Reorganization Strategy Review in 2009 confirmed direction 3rd Quarter Business Alignment 2011 Blended Learning Standardization Business Alignment 2009 Off shoring Event Management Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey 1st Quarter Efficiency 2nd Quarter Strategy Review in 2009 confirmed direction 3rd Quarter Business Alignment 2011 Blended Learning Standardization Business Alignment 2009 Maximize Shared Service Center through LA Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey Maximize Shared Service Center through LA 1st Quarter Close working with KM Efficiency 2nd Quarter Blended Learning Company and learning Reorganization Strategy Review in 2009 confirmed direction 3rd Quarter Business Alignment 2011 Blended Learning Standardization Business Alignment 2009 Query Advisors in KL, Manila & Krakow HR Business Centre & Country HR Off shoring Event Management Self Service Blended Learning Shell Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey 1st Quarter Efficiency 2nd Quarter 3rd Quarter Business Alignment Today Blended Learning Standardization Business Alignment 2009 Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey 2015 1st Quarter 2015 Efficiency 2nd Quarter Business Impact Blended Learning Learning Excellence 3rd Quarter Business Alignment Today Blended Learning Standardization Business Alignment 2009 Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Learning Journey • Four learning priorities: • Competence Management • Learning Management System Upgrade • Leadership Refresh • Early Career Development Refresh 2015 1st Quarter 2015 Efficiency 2nd Quarter Business Impact Blended Learning Learning Excellence 3rd Quarter Business Alignment Today Blended Learning Standardization Business Alignment 2009 Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
Key Learnings 2015 Drive the change agenda in strong alignment with the business- Alignment along strategy with central and business- Maximize business led change efforts as a catalyst for learning journey Maintain course with regular updates- Prioritization is key: do your plumbing before you build your house- Takes a number of years to make a change really stick (“do not jump to new initiatives every year”) • Leverage external and internal best practices to drive the change- Regular benchmarking efforts to assess progress- Learning from other companies Moving from traditional to more non-traditional approaches- Structured shift to blended learning incorporating innovative technologies and methodologies - By doing this we transferred the responsibility from central to the business (e.g. Leaders developing leaders) 1st Quarter 2015 Efficiency 2nd Quarter Business Impact Blended Learning Learning Excellence 3rd Quarter Business Alignment 2011 Blended Learning Standardization Business Alignment 2009 Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
2015 1st Quarter 2015 Efficiency 2nd Quarter Business Impact Blended Learning Learning Excellence 3rd Quarter One Global Business Driven Learning Agenda Business Alignment 2011 Blended Learning Standardization Business Alignment 2009 Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002
2015 1st Quarter 2015 Efficiency 2nd Quarter Business Impact Blended Learning Learning Excellence 3rd Quarter Questions? Business Alignment 2011 Blended Learning Standardization Business Alignment 2009 Blended Learning Standardization Streamlined Delivery 4th Quarter 2007 Building One Learning Organization Effectiveness 2002