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Learn about the different aspects of stress, how it affects your body and brain, positive and negative effects, and effective stress management techniques.
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“I Feel Stressed”You Mean….. • Feeling tired • Irritated • Overworked • Exhausted • Depressed • Tense • Disappointed
Is Stress….. • Something definitely wrong • Something negative in your life
Not all Stress Negative • It is with us all the time • Without it we would be dead • It is like temperature
Stress is ….. • We cannot cope with problems • When temperature is higher than normal • The way body responds to the demands of your life-style • It is not a mental status • It is a physical condition • It is a chain reaction of changes within the body
Stress Management Program • Awareness of your stress levels • How does stress affect you • Which stressors affect you particularly • How can you become more aware of your stress response • What is the strength and duration of your stress response • Which stress management techniques most suit you
Body Stress Response • Greater production of adrenalin • Shallower, quicker breathing • Faster heart beat • Rise in blood pressure • Reduction in blood supply to hands and feet • Increase in body’s metabolic rate • Faster clotting of the blood • Reduction of blood supply to the stomach & abdomen • Increased blood flow to the muscles • Tensing of muscles • Sharpening of all senses • Reduction of tension in bowels and stomach functions • Reduction in the functioning of the immune system
Stress Response on the Brain • Faster activity of the brain • Improvement of short term judgment • Faster decision making • Improved memory powers • Sharper focusing of attention
When is Stress Effect Positive • Sports • Making speeches • Taking examinations
Positive Effects • Increases alertness • Improves sight • Strengthens muscles • Reduces reaction times • Increase ability to stand and fight • Mobilize all our resources to achieve whatever we decide to do • Adds zest to life • Stimulate the senses and the passion • Happiness out of live challenge
Negative Effects of Stress • It is when a person allows stress to remain in the body • No chance to take the necessary steps to release a stress response • Too strong or lasts too long
Negative Stress in Three • Unsuitable behavior • Lower energy and performance levels • Poorer health
Example of Unsuitable Behavior • Loser behavior • Short temper • Bad smoking, eating & drinking habits • More frequent mistakes • Less flexibility
Examples of Lower Energy & Performance Levels • Reduced concentration • Increased forgetfulness • Poor judgment • Prone to feelings of tiredness
Example of Poor Health • Heart and circulatory diseases • Ulcers • Infectious diseases • Skin diseases
Control Stress Identify your Stressors
Your Stressors • Physical Stressors • Social Stressors • Social Economic & Political Stressors • Family Stressors • Job and Career Stressors • Interpersonal Environmental Stressors
Physical Stressors • Heat • Cold • Noise • Poor working conditions & equipment • Fire • Traffic • Violence • Own illness
Social Economic & Political Stressors • Unemployment • Inflation • Cost of housing • Taxes • Crime • Pollution • Technological change
Family Stressors • Sharing of workload • Jealousy • Sex roles • Different values • Death or illness in the family • Different lifestyle • Money problems
Job & Career Stressors • Deadlines • Muddled communications • Traveling time • Interruptions • Competition • Power struggles • Education/Training
Interpersonal & Environmental • Different values • Obligations • Waiting time • Poor service • Smokers/Non-Smokers • Driving habits • Social expectations
Long-Term Stress Signals • Headaches/migraines • Restless nights • Depression • Complete lack of interest in food • Increased/decreased desire for sex • Low energy • Sore/glazed/tired/bloodshot eyes
How to Live with StressWays of Managing Stress • Awareness of stress • Analysis and treatment of the actual stressor • Physical fitness • Healthy diet • Relaxation • Short rest breaks during the day • Breathing • Prepare and organize you work
Awareness of Stress • Get clear in your mind what stresses you • What are your particular stressors • Look out your stress signals • Know as soon as you need to take action
Adjust your Attitude • Put the stressor in the correct perspective • Avoid negative thoughts and fantasies
Stress & New Life Paint • Physical Fitness • A Healthy Diet • Relaxation • Short Rest Breaks during the Day • Breathing • Prepare & Organize your Work
Types of Stressor in Service Work • Bottlenecks • Rush jobs • Seasons • Quiet times • Busy times • Unexpected managerial crises • Weather • Accidents • Complaints about others mistakes • Feelings of being “got at” • Lack of support from colleagues • Little chance of influencing the outcome
Advice to Service Bosses • Provide your staff with suitable systems & equipment • Supply all information needed in an easy form • Train staff thoroughly • Listen to the knowledge & feed-back they gain from close contacts with customers • keep working to create better physical & mental conditions • Keep encouraging