PepperTree Complete Care “Where Compassion Meets the Heart”

1. PepperTree Complete Care“Where Compassion Meets the Heart”

2. PepperTree Complete Care“Where Compassion Meets the Heart” Making A Good Match ... ... With YOUR HCS Program

3. PepperTree Complete Care“Where Compassion Meets the Heart” Congratulations! You are in the process of enrolling in the Home and Community-Based Services Program (HCS) or you are looking for a new HCS provider. One of the first decisions you will be making is choosing your provider! It is very overwhelming to choose from the list of providers you were given in your area. Although the task of choosing a provider can seem overwhelming—don’t let it be. Choice allows you to make a good match for you and your family.

4. PepperTree Complete Care“Where Compassion Meets the Heart” This information is meant to help you through the process of selecting us as your HCS provider. Every provider is required to offer all and the SAME HCS services. But how they provide the service may differ. At PTCC WE ENCOURAGE YOU TO educate yourself about the services and supports available through HCS.

5. PepperTree Complete Care“Where Compassion Meets the Heart” Ask about staff selection process. At PTCC we aim to hire competent, compassionate and caring employees. Ask about staff training. At PTCC we provide effective training throughout the year for employees, parents and consumers. We want you knowledgeable of your services. Call us for more details at 832-527-6750. PepperTree Complete Care“Where Compassion Meets the Heart”

6. PepperTree Complete Care“Where Compassion Meets the Heart” Ask about how they screen staff. At PTCC all staff undergoes a criminal history background check, competency training, personality screening and more! Ask about how you will be involved in staff selection. Depending on the residential option you chose from the HCS Program your involvement in selections varies… Call us for more details at 832-527-6750. PepperTree Complete Care“Where Compassion Meets the Heart”

7. PepperTree Complete Care“Where Compassion Meets the Heart” Ask how they differ from other providers — what do they see as their strengths or specialty services? We have pulled together ALL our resources learned from working in various State Departments in TEXAS, TENNESSE and MISSOURI to develop and unique approach to service delivery and community integration.

8. PepperTree Complete Care“Where Compassion Meets the Heart” Determine what is most important to you. What are your personal goals and how will the provider help you achieve them? Is the provider willing to develop individualized and creative methods to meet your needs? Don’t just look at the service definitions; ask the provider how the HCS services can help you meet your goals. What process does the provider use to find out what is important to you? State your preferences. (i.e. supported employment, residential, nursing)

9. PepperTree Complete Care“Where Compassion Meets the Heart” At PTCC, we can help you with developing individualized, meaningful personal goals using our creative method to obtaining the necessary resources that you want and need to achieve your GOALS! And not what OTHERS want for YOU! AT PTCC your relationship with OUR EMPLOYEES is important to us when you are receiving services. Call us for more details at 832-527-6750.

10. PepperTree Complete Care“Where Compassion Meets the Heart” Every provider is required have a complaint process but how they address problems, concerns and issues you may have can differ. Ask how problems or concerns will be addressed. Was the provider respectful to you during the interview — did the provider use terms that you did not understand, did the provider maintain eye contact and listen to you or did they do all the talking? Ask about the complaint process. Ask how they work to improve services. What overall feeling did you have during the interview— did you feel comfortable? AT PTCC our staff is trained on how to handle conflicts and implementation in conflict resolution (s). We take your concerns and complaints seriously and we work hard in addressing each problem effectively and in a timely manner. Our goal is continuous customer care and services. Call us for more details at 832-527-6750.

11. PepperTree Complete Care“Where Compassion Meets the Heart” How much control will you have over your services and supports? How and in what areas does the provider allow for choice? Will you be able to easily change staff if you wish? What knowledge does the provider have about self-determination, person centered or person directed services? In residential situations, can you choose your roommates or participate in activities of your choice? How do they allow for that choice? How will the provider support you with maintaining personal relationships? We will love to talk to you more about our Services To find out more information talk to our representative here or Call us for more details at 832-527-6750. Or Visit us on the web at www.peppertreellc.com

12. PepperTree Complete Care“Where Compassion Meets the Heart” Our Mission “It is our commitment to serving the needs of person’s with mental and intellectual disabilities in their local community through teachable moments, resource services, integrative learning and a quality living environment that promote effective change.”

13. PepperTree Complete Care“Where Compassion Meets the Heart” Our Beliefs People with intellectual Disabilities…. A valued member of their community Exercise all their civil/human rights Valued Self-sufficiency, autonomy and personal security Participate in all aspects of your community Make decisions, choose, direct and plan their future, supports and services.

14. PepperTree Complete Care“Where Compassion Meets the Heart” We Believe in…. Excellent community services which is delivered in a spirit of love and compassion; Providing quality and excellent professional services; Preserving the dignity, respect, and rights of or consumer’s and employees.

15. PepperTree Complete Care“Where Compassion Meets the Heart” Our Scope and Philosophy The concept of “Person Centered Planning” process is our base for providing excellent residential, community and medical services. We effectively use decision-making, responsibility, and self-management techniques, resources and services to support persons with disabilities, as well as, train our consumer’s to utilizes these skills for empowerment and self improvement. To serve our individuals by providing a safe and healthy home environment, effective functional skill training, innovative case management and programmatic services of high quality To build relationships with our customers that extend beyond service delivery to include full and honest dialogue, responsiveness to feedback, and the exchange of information about community resources, products, and services.

16. PepperTree Complete Care“Where Compassion Meets the Heart” Our Scope and Philosophy To inspire our individuals to choose and direct their supports and services To empower others through self directed planning, training, and continuous quality enhancement services To respect, value, and serve not only our individuals but also our managerial staff, coworkers, service providers, and other community resources; and to operate with integrity to be deserving of their trust.

17. PepperTree Complete Care“Where Compassion Meets the Heart” Our Scope and Philosophy To provide meaningful vocational, personal and employment training, fair compensation, and a safe, healthy work and training environment that encourages openness, creativity, self-discipline, and growth. To contribute to the enhancement to our individuals life by educating and providing a system of excellent service delivery system To acknowledge the value of each person and their contribution to organizational mission, vision and goals that fosters teamwork in our tasks.

18. PepperTree Complete Care“Where Compassion Meets the Heart” Our Scope and Philosophy To work together to contribute effective planning and service delivery to our individuals and affirm a high level of commitment toward team participation, building, and effective communication within our department mission, vision, and goals. To create and manage a system of accountability and integrity which holds each person within our department responsible for their individual behavior, personal growth and performance consistent with the Company’s Mission, Vision and Values.

19. PepperTree Complete Care“Where Compassion Meets the Heart” Our Core Values Excellent Consumer Directed Services Social Responsibility Quality Integrity Professionalism Accountability Creativity

20. PepperTree Complete Care“Where Compassion Meets the Heart” Our Standards for Operations Respectful of basic human rights Respectful of the rights of indigenous people Accountability Professionalism Environmentally friendly nursing service Accountable medical attention Effective Time management

21. PepperTree Complete Care“Where Compassion Meets the Heart” Our Guiding Principles We Will… Treat people with respect and dignity be responsible and easily accessible be consistent, fair, and efficient work cooperatively with all people in the service delivery system listen to what people say they want and use the information to guide the system provide a unified service delivery system that is consistent with best practices in the field of developmental disabilities promote self- sufficiency and independence provide options for individuals in making choices ensure the services are provided in integrated, community setting and where family, friends, and neighbors are available to enchase community support, acceptance, and integration. be good stewards of taxpayer’s dollars

22. PepperTree Complete Care“Where Compassion Meets the Heart” Our Services….

23. PepperTree Complete Care“Where Compassion Meets the Heart” Community Living Assistance and Support Services (CLASS) CLASS provide home and community based services to people with disabilities or a related condition as a cost-effective alternative to placement in an intermediate care facility. A related condition is a disability with a primary condition other than mental retardation that affects the ability to function in daily life. CLASS is a Medicaid waiver program providing individualized services in the person’s home and is administered by the Department of Aging and Disability Services (DADS). PTCC provides Case Management Services for the CLASS program in Houston, Texas with regional offices in Austin, Beaumont, San Antonio, Fort Worth, and Lufkin

24. PepperTree Complete Care“Where Compassion Meets the Heart” Community Living Assistance and Support Services (CLASS) Services Provided through CLASS Case Management Habilitation Habilitation Training Respite Care Nursing Services Physical Therapy Speech Pathology Occupational Therapy Psychological Services Adaptive Aides and Medical Supplies (up to $10,000/year) Minor Home Modifications ($7,500/lifetime) Consumer Directed Services Specialized Therapies (music therapy, therapeutic horseback riding, massage therapy, and recreational therapy)

25. PepperTree Complete Care“Where Compassion Meets the Heart” Home and Community-Based Services (HCS) HCS program provides community based services and supports to eligible persons as an alternative to the Intermediate Care Facilities for Persons with Mental Retardation (ICF/MR) program. HCS is a Medicaid waiver program providing individualized services in the person’s home and is administered by the Department of Aging and Disability Services (DADS). PTCC provides HCS Services in Houston, Texas with regional offices in Austin, Beaumont, San Antonio, Fort Worth, The Valley and Lufkin Catchment areas.

26. PepperTree Complete Care“Where Compassion Meets the Heart” Home and Community-Based Services (HCS) Services Provided through HCS Residential Support With the Consumer’s Family A Small Home with 3 to 4 Residents A Foster/Companion Care Home Supported Home Living Supervised Semi-Independent Living Respite Services Nursing Services Audiology Services Physical, Occupational and Speech Therapies Dietary Services Social Work Services

27. PepperTree Complete Care“Where Compassion Meets the Heart” Home and Community-Based Services (HCS) Services Provided through HCS Psychology Services Adaptive Aids (up to $10,000/yr) Minor Home Modifications ($7,500/lifetime) Dental Services (up to $1,000/yr) Daytime Activity Choices Public School for Consumers under 12 years of age Day Habilitation Program Work Training Activities Supported Employment Department of Assistive & Rehabilitation Services that help consumers find competitive employment in the community

28. PepperTree Complete Care“Where Compassion Meets the Heart” General Revenue Services General Revenue Services is commonly referred to as “GR.” These services are offered to families on waiting list to any wavier program. All services are based on individual needs and must be identified by an interdisciplinary team. Services and supports to eligible persons as an alternative to the Intermediate Care Facilities for Persons with Mental Retardation (ICF/MR) program. PTCC provides GR Services through the Gulf Coast Center Local Authorities.

29. PepperTree Complete Care“Where Compassion Meets the Heart” Our main goal of PEPPERTREE COMPLETE CARE is Building relationships and strengthening lives one family at a time!

30. PepperTree Complete Care“Where Compassion Meets the Heart”

31. PepperTree Complete Care“Where Compassion Meets the Heart” Stay Connected … www.peppertreellc.com