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CITIZEN’S CHARTER

Learn about the guidelines for the implementation of Citizen’s Charter in accordance with RA 11032. Understand how to issue a Certificate of Compliance (CoC) and submit it to the Authority. Important reminders and timeline included.

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CITIZEN’S CHARTER

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  1. CITIZEN’S CHARTER SECTION| GUIDELINES • MEMORANDUM CIRCULAR NO. 2019-002 • Issued by the Anti-Red Tape Authority last August 13, 2019. • Guidelines on the Implementation of the Citizen’s Charter in Compliance with RA 11032.

  2. CITIZEN’S CHARTER SECTION| CERTIFICATE OF COMPLIANCE • Issuance of Certificate of Compliance (CoC) • The head of the government agency shall issue a CoC to ensure compliance of the agency to the mandates of RA 11032. • To be submitted to the Authority using the template provided in Reference C. • The head of the government agency shall submit soft copies (in text-searchable PDF format) of the Citizen’s Charters and the CoC to the Authority through the email address: compliance@arta.gov.ph

  3. CITIZEN’S CHARTER IMPORTANT REMINDERS • TIMELINE • December 06, 2019 • Deadline of submission of Citizen’s Charter and the Certificate of Compliance • January 2020 • Start of the validation of the Anti-Red Tape Authority • WEBSITE LINK • http://arta.gov.ph/pages/downloads/ • For the Guidelines on the Citizen’s Charter, Handbook version and Certificate of Compliance ` Template

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