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Human Resource Management Corporate Training Materials. Module One: Getting Started. If your actions inspire others to dream more, learn more, do more, and become more, you are a leader. John Quincy Adams.
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Human Resource Management Corporate Training Materials
Module One: Getting Started If your actions inspire others to dream more, learn more, do more, and become more, you are a leader. John Quincy Adams • Welcome to the Human Resource Management workshop. Whether the majority of those important functions stays within HR at your organization, or is your responsibility as a manager, it is important that managers understand how much of their role is really about their people, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.
Module Two: Human Resources Today Nobody can prevent you from choosing to be exceptional. Mark Sanborn • Human resources (HR) used to focus on very specific processes, and had narrowly defined terms such as “personnel manager” and “payroll.” As a discipline, HR has evolved to include areas which both complement and build on one another.
Module Two: Review Questions • Which of the following is NOT part of the definition of Human Resource Management: • Recruitment • Employee engagement • Training • Problem solving in general • Which of the following is a Key Factor influencing Human Resources today: • Technology • Demographical Technology • Globalization • Contingent Workforce Management
Module Two: Review Questions • Technology has a significant impact on HR because: • It considers the impact of the way work is designed and structured • It considers working in expanding and foreign markets • It considers the use of the work force to manage labor costs • It considers the narrowing of the available talent pool • Globalization has a significant impact on HR because: • It considers the impact of the way work is designed and structured • It considers working in expanding and foreign markets • It considers the use of the work force to manage laborcosts • It considers the narrowing of the available talent pool
Module Two: Review Questions • Which of the following statements is TRUE? • Demographics addresses the issue of a smaller workforce due to retirement • Demographics focusses on the management of labor costs • Demographics focusses on managing the workforce • None of the above • What is Contingent Workforce Management? • Bringing in retirees during busy periods • Using contract workers to manage fluctuations in demand • Using workers to manage long term labor costs • All of the above
Module Two: Review Questions • Which of the following statements if FALSE? • Human resources has evolved and so has workforce management • We have the ability to create workplaces which are fair and sage • We do not have the ability to maintain those workplaces • Human resources leverages strengths of human resources with the organization • Which of the following is not a trend in Human Resource Management? • Increased Technological Applications • Onboarding • Proactive Recruiting • Lean and Six Sigma Methods
Module Two: Review Questions • What is Proactive Recruiting? • The process of bringing new people into the company • Focusing on the balance between work and life • Beginning the recruitment process years before employees join the company • Encouraging sustainable improvement • What are Organizations focused on nowadays? • Addressing the immediate needs for a job • Encouraging employee retention • Developing individuals and their careers • Both b and c
Module Two: Review Questions • Which of the following is NOT part of the definition of Human Resource Management: • Recruitment • Employee engagement • Training • Problem solving in general • Which of the following is a Key Factor influencing Human Resources today: • Technology • Demographical Technology • Globalization • Contingent Workforce Management
Module Two: Review Questions • Technology has a significant impact on HR because: • It considers the impact of the way work is designed and structured • It considers working in expanding and foreign markets • It considers the use of the work force to manage labor costs • It considers the narrowing of the available talent pool • Globalization has a significant impact on HR because: • It considers the impact of the way work is designed and structured • It considers working in expanding and foreign markets • It considers the use of the work force to manage laborcosts • It considers the narrowing of the available talent pool
Module Two: Review Questions • Which of the following statements is TRUE? • Demographics addresses the issue of a smaller workforce due to retirement • Demographics focusses on the management of labor costs • Demographics focusses on managing the workforce • None of the above • What is Contingent Workforce Management? • Bringing in retirees during busy periods • Using contract workers to manage fluctuations in demand • Using workers to manage long term labor costs • All of the above
Module Two: Review Questions • Which of the following statements if FALSE? • Human resources has evolved and so has workforce management • We have the ability to create workplaces which are fair and sage • We do not have the ability to maintain those workplaces • Human resources leverages strengths of human resources with the organization • Which of the following is not a trend in Human Resource Management? • Increased Technological Applications • Onboarding • Proactive Recruiting • Lean and Six Sigma Methods
Module Two: Review Questions • What is Proactive Recruiting? • The process of bringing new people into the company • Focusing on the balance between work and life • Beginning the recruitment process years before employees join the company • Encouraging sustainable improvement • What are Organizations focused on nowadays? • Addressing the immediate needs for a job • Encouraging employee retention • Developing individuals and their careers • Both b and c
Module Three: Recruiting and Interviewing Do you have awesome talent everywhere? Do you push that talent to pursue audacious quests? Tom Peters • Essentially, recruiting and interviewing are about bringing the right people to your organization. The process of keeping those people with the organization is called retention. We will focus on the first two parts (recruiting and interviewing) in this module.
Module Three: Review Questions • Recruiting and Interviewing focus on: • Keeping people in your occupation • Attracting applicants • Attracting and selecting the right applicants for the job • None of the above • The following is NOT a step in the Job Selection Process: • Interview • Select • Job Participation • Filtering Candidates
Module Three: Review Questions • Filtering Candidates entails: • Attracting the right candidates for the position • A structured formal interview • Interviewing every candidate • Not interviewing every candidate • The following is a part of the Model for an efficient Interview: • Prepare, Interview, Design • Prepare, Design, Interview • Prepare, Design, Anticipate, Interview • Anticipate, Prepare, Design, Interview
Module Three: Review Questions • Design is best defined as: • Making sure you have ample time and questions available • Putting the candidates at ease • Listening • Maintaining control of the interview • The following statement is TRUE with regards to bias: • We tend to think people who have their arms crossed are open to questioning • When someone is perceived as attractive, they are perceived as more intelligent and sociable • Paying attention to non-verbal cues is important • None of the above
Module Three: Review Questions • When interviewing, one should: • Succumb to bias • Succumb to stereotype • Be aware of stereotypes and bias to avoid them • Be aware of stereotypes and bias to employ them • The following statement is FALSE: • During the interview, ask as many questions as possible. • Interview questions must lead to bias. • Closed questions are best when interviewing potential candidates. • All of the above
Module Three: Review Questions • Interviewers should be trained in: • Listening • Bias • Questioning • Both a and c • Which of the following is not a common question which can be improved? • This job requires a lot of walking. Can you do it? • Have you ever been arrested? • If you are hired, we require proof that you are entitled to work in the U.S. Can you provide us with a work permit or proof of citizenship? • Are you American?
Module Three: Review Questions • Recruiting and Interviewing focus on: • Keeping people in your occupation • Attracting applicants • Attracting and selecting the right applicants for the job • None of the above • The following is NOT a step in the Job Selection Process: • Interview • Select • Job Participation • Filtering Candidates
Module Three: Review Questions • Filtering Candidates entails: • Attracting the right candidates for the position • A structured formal interview • Interviewing every candidate • Not interviewing every candidate • The following is a part of the Model for an efficient Interview: • Prepare, Interview, Design • Prepare, Design, Interview • Prepare, Design, Anticipate, Interview • Anticipate, Prepare, Design, Interview
Module Three: Review Questions • Design is best defined as: • Making sure you have ample time and questions available • Putting the candidates at ease • Listening • Maintaining control of the interview • The following statement is TRUE with regards to bias: • We tend to think people who have their arms crossed are open to questioning • When someone is perceived as attractive, they are perceived as more intelligent and sociable • Paying attention to non-verbal cues is important • None of the above
Module Three: Review Questions • When interviewing, one should: • Succumb to bias • Succumb to stereotype • Be aware of stereotypes and bias to avoid them • Be aware of stereotypes and bias to employ them • The following statement is FALSE: • During the interview, ask as many questions as possible. • Interview questions must lead to bias. • Closed questions are best when interviewing potential candidates. • All of the above
Module Three: Review Questions • Interviewers should be trained in: • Listening • Bias • Questioning • Both a and c • Which of the following is not a common question which can be improved? • This job requires a lot of walking. Can you do it? • Have you ever been arrested? • If you are hired, we require proof that you are entitled to work in the U.S. Can you provide us with a work permit or proof of citizenship? • Are you American?
Module Four: Retention and Orientation Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential. John Maxwell • is about putting things which help people stay with your organization into place. Although retention starts during the interview process, at the point where an offer of employment is made, it falls within the scope of Employee Orientation.
Module Four: Review Questions • How long does it take for someone to decide to stay with an organization? • Two months • About two weeks • About three weeks • The first day • Recruiting cost may include: • A poor selection leading to a requirement for another round of recruiting • A person who checks out emotionally after joining the company • The cost of paper and pens, as well as time for interviews • Both a and b
Module Four: Review Questions • What is Encounter? • Familiarizing yourself with a company • Filling out forms • Making sure an employee gets to work right away • All of the above • What is Orientation? • Filling out forms • Mandatory meetings • Settling new employees into their roles • All of the above
Module Four: Review Questions • What is the Role of Human Resources? • To setup technology, safety and other training • Provide managers tools to undertake their parts of organization • Receive formal and informal introductions in the company • None of the above • What is the Role of the Manager? • To setup technology, safety and other training • Provide managers tools to undertake their parts of organization • Receive formal and informal introductions in the company • None of the above
Module Four: Review Questions • The following is NOT a characteristic of an effective Orientation Program: • The hiring manager is not part of the program • Employees receive informal and formal introductions • Employees receive required training • The program incorporates technical and social aspects of the job • The following statement is FALSE: • There is tremendous value in making sure that every new candidate has an equal opportunity to learn about their workplace • It is essential that employees get the benefits of a warm welcome • You shouldn’t make an effort to get ready for that first day • All of the above
Module Four: Review Questions • HR Orientation may include: • Explaining key policies such as Code of Conduct • Explaining the dress code • Provide an Employee Handbook • All of the above • The following statement is TRUE: • Before the first day of Orientation you should schedule safety training. • Before the first day of Orientation you shouldn’t advise where to park. • Before the first day of Orientation you should leave announcements of a new arrival for when they arrive. • Before the first day of Orientation you should assign computer and login information for the new employee.
Module Four: Review Questions • How long does it take for someone to decide to stay with an organization? • Two months • About two weeks • About three weeks • The first day • Recruiting cost may include: • A poor selection leading to a requirement for another round of recruiting • A person who checks out emotionally after joining the company • The cost of paper and pens, as well as time for interviews • Both a and b
Module Four: Review Questions • What is Encounter? • Familiarizing yourself with a company • Filling out forms • Making sure an employee gets to work right away • All of the above • What is Orientation? • Filling out forms • Mandatory meetings • Settling new employees into their roles • All of the above
Module Four: Review Questions • What is the Role of Human Resources? • To setup technology, safety and other training • Provide managers tools to undertake their parts of organization • Receive formal and informal introductions in the company • None of the above • What is the Role of the Manager? • To setup technology, safety and other training • Provide managers tools to undertake their parts of organization • Receive formal and informal introductions in the company • None of the above
Module Four: Review Questions • The following is NOT a characteristic of an effective Orientation Program: • The hiring manager is not part of the program • Employees receive informal and formal introductions • Employees receive required training • The program incorporates technical and social aspects of the job • The following statement is FALSE: • There is tremendous value in making sure that every new candidate has an equal opportunity to learn about their workplace • It is essential that employees get the benefits of a warm welcome • You shouldn’t make an effort to get ready for that first day • All of the above
Module Four: Review Questions • HR Orientation may include: • Explaining key policies such as Code of Conduct • Explaining the dress code • Provide an Employee Handbook • All of the above • The following statement is TRUE: • Before the first day of Orientation you should schedule safety training. • Before the first day of Orientation you shouldn’t advise where to park. • Before the first day of Orientation you should leave announcements of a new arrival for when they arrive. • Before the first day of Orientation you should assign computer and login information for the new employee.
Module Five: Following Up With New Employees You see things; and you say, "Why?" But I dream things that never were; and I say, "Why not?" George Bernard Shaw • As we mentioned in the previous module, orientation is a critical aspect of employee retention. Since the orientation process takes time and planning in order to be effective, this module will focus on the next critical aspect, which is following up with new employees.
