Hotel Star Ratings and Check-In Procedures Overview

1. Unit 4 Checking in at the Hotel PPT模板下载：www.1ppt.com/moban/行业PPT模板：www.1ppt.com/hangye/ 节日PPT模板：www.1ppt.com/jieri/ PPT素材下载：www.1ppt.com/sucai/ PPT背景图片：www.1ppt.com/beijing/ PPT图表下载：www.1ppt.com/tubiao/ 优秀PPT下载：www.1ppt.com/xiazai/ PPT教程： www.1ppt.com/powerpoint/ Word教程： www.1ppt.com/word/ Excel教程：www.1ppt.com/excel/ 资料下载：www.1ppt.com/ziliao/ PPT课件下载：www.1ppt.com/kejian/ 范文下载：www.1ppt.com/fanwen/试卷下载：www.1ppt.com/shiti/ 教案下载：www.1ppt.com/jiaoan/

3. China in Video Watch the video. Discuss with your classmates and answer the following questions. Note: indispensable / ɪndɪ'spensəb(ə)l / adj. 不可或缺的 tourist destination 旅游目的地 The WTO = The World Tourism Organization 世界旅游组织

4. Please discuss with your classmates and answer the following questions. 1. What do you know about the hotel star-rating system? 2. How many "Platinum 5-Star" hotels are there in China? And which are they? 3. Please mention a few international high-end hotels in your city. 4. Why do you think some boutique hotels are more expensive than 5-star hotels?

5. Reference for answering the questions 1. The hotel star-rating system ranks hotels according to facilities, scale, service quality and management. The star-rated hotels in China are approved by the National Tourism Administration after assessment. Normally, they provide better facilities and service than non-rated ones. In China, accommodations can be rated as one, two, three, four or five stars.

6. 请在此输入您的标题 2. There are three "Platinum 5-Star" hotels in China, and they are Beijing's China Grand Hotel, Shanghai's Portman Ritz-Carlton, and the Garden Hotel in Guangzhou. 3. There are quite a few high-end hotels in my city, like the InterContinental, Westin, Sheraton, Ritz-Carlton, Mandarin Oriental, etc.

7. 4. Boutique Hotels emphasize individuality. Successful ones always have three characteristics, namely, an independent spirit, personality traits and cultural heritage. And this kind of accommodation boasts both the rich flavor of local culture and a unique historical memory of it. When staying in such accommodations, guests can have unparalleled enjoyment lacking in the star-rated hotels.

8. Situational Dialogues Listen to the dialogues and practice with your teammates Scene 1 (Group check-in with reservation) Notes: visa / 'viːzə / n.签证 voucher / 'vaʊtʃə/ n.凭证，票券 assign / ə'saɪn/ v.分配 a block of 一批 personal information 个人信息

9. Situational Dialogues Scene 2(Group check-in with a room change) Notes: rate / reɪt/ n.价格 distribute / dɪ'strɪbjuːt/ v.分发 Scene 3(FITcheck-in) Notes: upturned / ʌp'tə:nd / adj.朝上翘的 overlook / əʊvə'lʊk / v.俯瞰 FIT (foreign individual traveler) 外国散客 sealing strip 封条

10. Situational Dialogues Scene 4(Walk-in check-in) Notes: adjacent / ə'dʒeɪs(ə)nt / adj. 相邻的 available / ə'veɪləb(ə)l / adj. 有空的 flood / flʌd/ v. 大量涌来 walk-in check-in 无预定散客入住 peak season 旺季

11. Some Helpful Sentences Read the sentences in the book and practice yourself Before checking-in Registering the guest Assigning rooms to the guests Introducing service

12. Related Strategies Check-in at a Hotel Listen to the passage and summarize the tips mentioned Notes: packet / 'pækɪt / n.小捆revise / rɪ'vaɪz / v.修改 advisable / əd'vaɪzəb(ə)l / adj.明智的delicate / 'delɪkət / adj.纤细的 shrinkable / ʃriŋkəbl / adj.会缩水的 snack / snæk / n.零食，小吃 beverage / 'bev(ə)rɪdʒ / n.饮料convey / kən'veɪ / v.通知 lodging / 'lɒdʒɪŋ/ n.住房stale / steɪl / adj.变味的 compensate / 'kɒmpenseɪt / v.补偿 upgrade / ʌp'greɪd / n.升级 negotiate / nɪ'gəʊʃɪeɪt / v.谈判substitute / 'sʌbstɪtjuːt/ n.代替者 original / ə'rɪdʒɪn(ə)l / n.原物 lodge a compensation claim 提出索赔要求

13. Possible tips for reference 1. It’s preferable for a local guide to instruct his/her group to wait in the lobby while he/she helps the tour leader go through the check-in procedures. 2. It’s the local guide’s job to introduce the main facilities of the hotel. 3. Before distributing keys to the group, the guide should also convey important information. 4. After the whole group is settled down, the guide should go and discuss with the tour leader the itinerary for future activities.

14. Cultural Differences Listen and enrich your knowledge Art of Speaking Your inner feelings should be expressed in overt speech. Your speech should be cordial, friendly, sincere, rich, modest, gentle, humorous, expressive, and well-tailored to the tastes of your guests. People in the West like to talk about the weather, sports, news, traveling, interests, and hobbies. You should always remember to begin a conversation with impersonal subjects. Politics may become a topic in a conversation, as many Westerners stay current about political issues. Private things are taboo. All taboos must be avoided at all times, on all occasions.

15. Related Special Terms A catalog of room types Meal plans Front office Food and beverage department Housekeeping department Recreation department

16. Practice Answers for reference I. Complete the following dialogues in English with the information given. 1. Good evening! I’d like to have one suite, eight singles, and three twins, please. We’ve booked them for our tour group from Germany. I’m from China International Travel Service and the group code is SHCITS-A070828. We have 15 passengers. I’m sure we have made a reservation because I reconfirmed three days ago. Could you check again or contact the Sales Department? Is there any problem? Are the rooms ready? The forms are finished. May we have the keys to our rooms?

17. Practice 2. Please be sure not to leave anything behind. Let’s go to the front desk. We’ve reserved a room for you. I’m a guide from Wuhan OCTS. We have booked a twin-bed room for Mr. and Mrs. Jackson. Yes, there are three western restaurants on the second floor, as well as one Japanese restaurant and one Mexican restaurant on the third floor. In addition, there are another two Chinese restaurants on the third floor. So you’ll have quite a lot of choices. OK, now that you have finished checking-in, would you like to go to your room for a short rest? I’ll be right here again waiting for you at 19:30

18. Practice II. Make role-plays based on the following situations. Gu Juan is a guide from OCTS Jilin branch. She has booked nine double rooms and two single rooms for an Inter Pacific group. Now the tour group is arriving at the hotel. Gu Juan first confirms with the tour leader about the room arrangements then she helps him to check in. After assigning the rooms, Gu Juan informs the tourists of the time and place to meet for dinner. Four students are to play the roles of Gu Juan, the tour leader, the receptionist, and a tourist. Li Bo, a local guide from CITS Xi’an branch, and the tour group, the American People-to-People Education Delegation, now arrive at the Xianyang Hotel where Mr. Li reserved ten rooms a few days ago. He is helping the tour leader to go through the check-in procedures. After the procedure, the tour leader enquires about the hotel facilities. Three students are to play the roles of Li Bo, the receptionist, and the tour leader. Before checking-in, a guide should find out what facilities are available in the hotel, as well as the locations and service times of different departments. Four students are to play the roles of the tour guide, Guest A, Guest B, and Guest C. With the following information, the guide is answering questions about various services in the hotel. .

19. Practice III. Put the following Chinese into English. ( Possible Answer) 1. Hills after the hill and pavilions beyond the pavilion, when shall the cabarets beside the West Lake cease? 2. The tranquil atmosphere of the hotel allows guests to feel totally at home.

20. Practice 3. When the group arrives at a hotel, it’s usually best for the guide to instruct the group to wait in the lobby while he/she checks in the group. 4. Hotel services usually include laundry, which takes at least one day. Tour guests should be advised not to send very shrinkable items.