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Tango Services, inc

Tango Services, inc. Final Presentation. Kiefer Huynh Programmer/analyst Phuong Tran Programmer/analyst Tyler Ives Programmer/analyst. Lott Souriyavong Quality Assurance Rajika Arsecularatne Team Lead. Tango Services, inc. Description of the System.

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Tango Services, inc

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  1. Tango Services, inc Final Presentation

  2. Kiefer Huynh Programmer/analyst Phuong Tran Programmer/analyst Tyler Ives Programmer/analyst Lott Souriyavong Quality Assurance Rajika Arsecularatne Team Lead Tango Services, inc

  3. Description of the System • Customer information is more organized • Business processes is expanded upon and improved greatly through automation of various tasks • World Wide Web is utilized • Web access allows users to keep updated on the status of their service • Palm-top computers are utilized in the field

  4. Database Schema

  5. Customer Info Customer ID (P) number Last text First text Company Name text Address text City text State text Zip number Phone number Fax number Contract Code * number E-mail text Promotion Ok yes/no Establish Date date/time Business Type text

  6. Machine Info Serial Number (P) number Customer ID (F) number Product Type text Address text Room text City text State text Zip text Floor text Key Operator text Multiple Machines yes/no “no” Target response time number

  7. Service Service Number (P) auto-number Serial Number (F) number Call date/time Number of Calls number Phone Diagnostic * number Call Status text “call queue” Territory Code * number Tech Rep ID number Arrival date/time Completion date/time Meter Read number Problem Codes * text Repair Codes * text Problem Comments memo Repeated Problem yes/no “no” Repair Recommendation memo Action Taken memo Drum yes/no “yes” Roller yes/no “yes” Toner text Paper text

  8. Machine Parts Service Number (F) auto-number Part Number * number Quantity number Date Replaced date/time In Stock yes/no “yes” Order yes/no “no” Part Number Ordered number Quantity Ordered number

  9. Call Initiation form Date/Time stamp Machine info Customer info Customer information data control Machine information Data control Cancel (back) button Next button Outstanding Call List button

  10. Call Initiation Phone Diagnostic code Codes are sent to the MMR

  11. Call Initiation Call Severity code Codes are sent to the MMR

  12. Call Initiation (idle) Call initiation button

  13. Outstanding Call List form Call number Date/Time stamp Company name Call Init (back) button

  14. Module Object Reason to test Result Call Init form data control 4 (invisible) to test activity with database; connectivity with “mmr” passed data control 3 (invisible) to test activity with database; connectivity with “mmr” passed data control 2 to test scrolling through data in “machine record” passed data control 1 to test scrolling through data in “customer info” passed problem code combo box to ensure list items appear correctly; properly configured passed severity code combo box to ensure list items appear correctly; properly configured passed text boxes (all) to ensure data fits in textboxes, is clear; passed cancel button to ensure transaction is cancelled; form opening is shown; icon correctly displayed passed outstanding button to correctly open and display the outstanding call list; icon displayed properly passed next button display the next form; icon displayed correctly pending icon Xerox icon displays  passed Quality Assurance

  15. Module Object Reason to test Result Outstanding Call form Call list ensure that calls listed are outstanding; customer verification; proper date/time; generates new item on new calls only passed icon Xerox passed back button to make sure the call init form displays; hides outstanding form passed Quality Assurance

  16. Module Object Reason to test Result Opening form form placement of form on screen passed call init button to ensure call init opens properly; hides opening form passed icon Xerox icon displays passed Quality Assurance

  17. Thank You Happy Holidays From all of us at Tango Services, inc

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