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Communication Help for Outpatients with Learning Disability

This form, designed by Monica Freeman, Chief Physiologist at Dorset County Hospital, aids outpatient care for individuals with learning disabilities. It is easy to complete, patient-centered, and suitable for both adults and children. The form is handed out with appointment letters and kept with test paperwork or notes. By providing at-a-glance information, it helps understand patients quickly, ensuring a consistent approach. The outcome is an improved outpatient experience, better test results, and reduced stress during hospital visits. This initiative complements existing practices such as allowing extra time, pre-planning, and adapting the test environment. It is not a replacement for pre-appointment planning or interpersonal skills. Monica welcomes feedback and questions, asking if the form could be beneficial in other departments.

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Communication Help for Outpatients with Learning Disability

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  1. Communication Help for Outpatients with Learning Disability Monica Freeman Chief Physiologist Dept of Clinical Neurophysiology Dorset County Hospital

  2. What is this? • A short form to send with OP appointment letter to patients with LD • Patient-centred, suitable for adults and children • Easy to complete • Brought to the OP appointment • Kept with the test paperwork or put in notes

  3. Why is this form useful? • At-a-glance information to help understand the patient quickly • Everyone with learning disability is different • Suitable for any department • Helps patient and carers feel “listened to”

  4. What is the outcome? • Improved OP patient experience for people with learning disability • Best possible test results are achieved • Consistent approach to each individual • Reduced stress of hospital visits

  5. Other sources of written information Access to notes PAS alerts Request form or referral letter Yellow Book

  6. What are we doing already? • Allowing extra time for appointment • Extra staff to help • Pre-planning and telephoning patients • Adapting test environment • This is Me form

  7. This isn’t a substitute for................. • Pre-appointment planning • Telephone conversations • The interpersonal skills and experience we all have already

  8. Monica Freeman October 2012

  9. Any Questions? • Would you use this form? • Could it be useful in your department? • Any other feedback and questions Thank you for listening Monica Freeman Chief Physiologist Dept of Clinical Neurophysiology Dorset County Hospital

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