1 / 7

Customer Satisfaction Survey

The customer satisfaction survey is a feedback survey that will ask the customer how satisfied they are with your products or services. It usually consists of one question that covers everything that a company wants to know about customer satisfaction.

cviewsurvey
Download Presentation

Customer Satisfaction Survey

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Collect Data Anytime Anywhere

  2. AboutNet PromoterScore® • 7 Benefits of Net Promoterscore. • Customersatisfaction • Customer Efforts Score

  3. What is Net Promoter Score? For customer Experience Management Program NPS survey focuses on measuring long term customer loyalty, . It is the metric ranging from -100 to 100 that quantifies the willingness of customers to recommend a company’s products or services to others. , NPS survey helps companies of all sizes organize around a crucial objective, increase their score by acquiring more enthusiastic customers that can be effectively tracked and measured over time.Calculate your NPS the use of the solution to a key query, using a 0-10 scale: How in all likelihood is it which you could advocate [brand] to a pal or colleague? Respondents are grouped as follows: Promoters (rating nine-10) are unswerving enthusiasts who will keep buying and refer others, fueling increase. Passives (rating 7-8) are glad but unenthusiastic customers who are at risk of aggressive offerings. Detractors (rating 0-6) are sad customers who can damage your emblem and hinder boom thru terrible word-of-mouth. Subtracting the share of Detractors from the percentage of Promoters yields the Net Promoter Score, that could variety from a low of -one hundred (if every purchaser is a Detractor) to a excessive of 100 (if every purchaser is a Promoter).

  4. 7 Benefits of Net Promoter Score (NPS) • It provides the big picture. • NPS relevant to everyone. • It gives direction to improve business. • It's simple , User Friendly and inexpensive to implement. • Great way to track change over time. • It is easier to benchmark against competitors. • It measures the likelihood of repeat business.

  5. Customer Satisfaction A CSAT survey can help you unleash the opportunities or weaknesses in your product/service so that it creates a better and long lasting experience for your customers. Respondents claim an answer between 1-5, with 1 being highly unsatisfied and 5 being very satisfied with the products/services received. The results can then be averaged out to provide an estimated CSAT score that can be used to enhance your customer experiences.

  6. CustomerEffortScore (CES) Customer Effort Score (CES) is a metric derived from a customer satisfaction survey that measures a product or service’s ease of use to customers. A Customer Effort Score reflects the amount of effort a customer had to exert to use a product or service, find the information they needed, or get an issue resolved. Customers are asked to respond to a statement like “[Name of the organization] made it easy for me to handle [name of issue]” with a 1-5 or 1-7 scale rating, where 1: strongly disagree and 5 or 7: strongly agree. The less effort required, the better the CES—and, arguably, the higher the customer satisfaction. 

  7. Thank You Contact For More Information Visit: https://cviewsurvey.com/ Email: contact@cviewsurvey.com Phone no: (+91) 7880122301

More Related