SkillSource Learning Partners: Strategic Performance Consulting

1. SkillSourceLearningPartners:Strategic PerformanceConsulting MeetAliciaShevetone,theCEOofSkillSourceLearningPartners, whichhelpsitsclientsmeettheiruniquetraining,performance,and organizationalgoals.Withitsfullyvettedconsultantpartners,SkillSourceLearningPartnershelpsitsclientstoefficientlymanagetheirLearningandDevelopment(L+D)resourceswith flexibilityto coexistwiththerapidlychangingdemandsoftheirbusiness.SkillSourcedeliverstop-levelconsultantswhobringinnovativesolutionsandleave lastingimpactthroughavalue-drivenpartnership. Aliciaisresponsibleforachievingdouble-digitgrowthandleadinga greatteamofhigh-performingindividualstodeliverexceptionalclient satisfaction.ShehasbeenamemberofSkillSourceLearningPartners' leadershipteamsince2019andhasbeenresponsibleforacquiringsome ofthefirm'slargestandmoststrategicclients. “AtSkillSource,Ithriveon theabilitytoworkwithclientsfromconcepttocompletion.Eachphasehascompellingaspects–fromhelpingclients toidentifyingchallengestomaximizinggrowthandimprovingbusiness performance,”commentsAlicia.“Thekeyistoprovidesolid,objective advicetohelpanorganizationdevelopwhatitmaybelacking and enhancewhatisabundant.” SkillSource'srootsareinstaffingfor L+D,whichremainsthecoreofits business.However,duringthepandemic,theorganizationtookthe opportunitytomeetwithseveralTalentDevelopment&Enablement leaderstounderstandwheretheywerestruggling.Thoseconversations hadseveralcommonthemes,including:theinabilityto diagnoseand solvesystemictalentissues,aboxed-inD&Istrategy,andan overwhelmingdesirefordirectandindirectsellerstotransformhowand whattheysell.SkillSourcerespondedwitharevisedgo-to-market

2. strategythatapproachestalentfromanintegratedperspective,including theestablishmentofthreepracticeareas: • Industrial/OrganizationalConsulting • Diversity,Equity,Inclusion&Belonging • SalesTransformationandEnablement • EnsuringMaximumClientSatisfaction • “Whenclientscometousfrustratedafterfailedpartnerships,it'sgenerallybecausetheirprioragenciesdidn'tlisten,nordidthey anticipatelandmines.Anyonecantakeanorderforservices-that'sa staffingmentality,"explainedAlicia."Weareknownforaskingalotof questions,mostlytoteaseouttheinformationwe'renotreceiving.” • ThemajorityofSkillSource'ssatisfiedclientsreportthatwhilethey walkedinthedoorforonething,theysatonthecouchforsomething else.ThisisbecauseSkillSource’sconsultantsaremasterfulatdiscovery –there’salwaysmoretothestory. • "AtSkillSourceLearningPartners,weenablelearningexperiences.Thatisaninside-outandoutside-inphilosophythatappliestoevery aspectofourfirm.Everyconnectionpointisanopportunityfor enrichment.“ • SkillSource’sPerformanceConsultingmodelensuresabalanced conversationwithitsclients.“Byintroducingourconsultantsearly,they havemuchmoreinfluenceinshapingourengagements,”comments Alicia.“Ourconsultantsareproudlyshowcasedthroughmultiplemedia channels.Thisisdefinitelya‘bestinfront’culture.” • RapidlyEmergingTechnologies • AliciaandherteamatSkillSourceareexcitedaboutXRLearning Solutions(AR/MR/VR).Thesepowerfultechnologiesnotonlyplayan exceptionalroleinsoftskillareaslikeleadershipdevelopment,butalso in job-specific,hardskilltraining.SkillSource'sdeepexpertisein

3. instructionalandlearningexperiencedesigngivesthemaunique perspectiveonXRasaprogressivemodality,includingtheconfidence totellaclientwhenthey’renotquitereadytomaketheleap. NavigatingthePandemic Thepandemicaffectedeverysectorofthe economy,including professionalservices.Alicianeverlostsightofthehumancomponent. “Thisisadynamicbusinessbutit’salsoapeoplebusiness.Someof our consultantsweredramaticallyimpacted,bothpersonallyand professionally,by itseffects.Triagingclientrequestswhilealso balancingresourcingdemandswastoughattimesbutthankfully,we haveaphenomenalteam.” AdviceforBuddingConsultants Aliciaadvisesnewconsultantsto say'yes'asmuchaspossible.Beyond developingareputationassomeonewhocanquicklyfigureouthowto getthingsdone,shealsosuggeststheyaspiretoberesourceful,giving, selfless,gracious,appreciative,andvolunteerideas."Don'twhiteknuckleoutoffear.Andwhenyouencountersomeonewhoisfear-based, leadbyexampletoshowthemgrace,"sheexplained. LookingattheFuture WhenweaskedAliciaaboutSkillSource’sfutureroadmap,shesaid, "We'vedoubleddownonI/Oconsultingtoassess,diagnose,andremedy TalentDevelopmentchallenges.L+Disrootedinanalyticsbut unfortunatelytrainingleadersstrugglewithleveragingdatatoinform scalablelearningstrategies.Progressiveorganizationsaremaking significantinvestmentsinthescienceoftalent.Thescienceoftalent developmentisnext.”