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Enterprise Thinking Better Thinking for a Better Future

Enterprise Thinking Better Thinking for a Better Future. Presented by Bill Bellows. Associate Technical Fellow & Lead Enterprise Thinking Pratt & Whitney Rocketdyne Canoga Park, CA 818-586-6579 william.bellows@pwr.utc.com. June 11, 2008 Rotary International Meeting, Westlake Village, CA.

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Enterprise Thinking Better Thinking for a Better Future

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  1. Enterprise ThinkingBetter Thinking for a Better Future Presented by Bill Bellows Associate Technical Fellow & Lead Enterprise Thinking Pratt & Whitney Rocketdyne Canoga Park, CA 818-586-6579 william.bellows@pwr.utc.com June 11, 2008 Rotary International Meeting, Westlake Village, CA

  2. Agenda • Quiz • Present State • Future State

  3. Quiz

  4. Q1: Alligators What is the leading use of alligator skin in the United States today?

  5. Q2: Automobile Tires Who makes the best automobile tires in the world today?

  6. Q3: Good How much time is spent discussing parts which are good and arrive on time?

  7. Q4: Satisfaction How important is customer satisfaction?

  8. Q5: The Last Straw

  9. Q6: What letter grade is required for all parts purchased? RS68

  10. Q7: Cutting Wood

  11. Q8: Addition What does one plus one equal?

  12. Disappointment

  13. Expectations Value Expectation Disappointment

  14. Expectation Dynamics Value Delight Expectation Satisfaction Disappointment

  15. The Last Straw

  16. RS68

  17. Cutting Wood

  18. Cutting Wood target

  19. Cutting Wood target

  20. Addition “You think because you understand one you must understand two, because one and one makes two. But you must also understand and.” Donella Meadows

  21. Present State • Reducing Cost, Waste, Inventory, Variation, etc • Talk about “Working Together” • Striving for “Zero Defects” • Striving for “Zero Waste” • Striving for “Satisfaction” • Continuous Improvement • Using Metrics for Alignment* *without a thinking transformation

  22. “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.”Albert Einstein

  23. What is needed ? Thinking that promotes better discovery

  24. Future State • Resource & Relationship Management (Striving for Balance) • Thinking & Learning Together - Then Working Together • Managing Customers’ Expectations • Continuous Investment • Using Thinking for Alignment • InThinking and Enterprise Thinking

  25. “How the world we perceive works depends on how we think. The world we perceive is a world we bring forth through our thinking.” H. Thomas Johnson

  26. The New The New Managing Managing Leading Systems Leading Systems Design of Experiments / Taguchi Methods – Overview (16 hrs) Economics Economics Variation as a Variation as a (12 hrs) (12 hrs) (12 hrs) (12 hrs) System System (AKA the “Organization (AKA the “Organization (9 hrs) (9 hrs) Workshop”) Workshop”) iscussion iscussion ngoing ngoing iscussion ngoing Enterprise Thinking Enterprise Thinking (9 hrs) (9 hrs) OD (AKA “Understanding Variation”) (AKA “Understanding Variation”) OD (4th week, (4th week, Kepner Kepner - - Tregoe Tregoe (4th week, Th Th /Fri, 12 /Fri, 12 - - 2pm PT 2pm PT (24 hrs) (24 hrs) Th /Fri, 12 - 2pm PT (Problem Solving and (Problem Solving and Decision Making) Decision Making) Six Thinking Six Thinking Understanding Understanding Hats Hats (8 hrs) (8 hrs) DATT DATT (16 hrs) (16 hrs) Taguchi Methods Taguchi Methods - - Part 1 Part 1 DATT (16 hrs) ools irect irect (40 hrs) (40 hrs) pplied pplied hinking hinking irect pplied hinking Lateral Thinking Lateral Thinking Understanding Taguchi Methods Understanding Taguchi Methods - - Part 2 Part 2 (16 hrs) (16 hrs) (40 hrs) (40 hrs) PWR’s Thinking Roadmap

  27. Questions/Comments/Feedback: Bill Bellows william.bellows@pwr.utc.com Additional Information In2:InThinking Network www.in2in.org

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