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eMunicipality 2012

eMunicipality 2012. - local digital agenda. Ellen Karin Larsen, KS. About KS - NALRA. National municipal member organzation 430 municipalities 19 counties approx. 500 public enterprises approx. 250 employees (150 at the head office in Oslo and 100 in regional offices). eGoverment group.

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eMunicipality 2012

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  1. eMunicipality 2012 - local digital agenda Ellen Karin Larsen, KS

  2. About KS - NALRA eKommune 2012 • National municipal member organzation • 430 municipalities • 19 counties • approx. 500 public enterprises • approx. 250 employees (150 at the head office in Oslo and 100 in regional offices)

  3. eGoverment group eKommune 2012 This is KS’s eGovernment-group, our boss, 3 consultants, 1 journalist and 1 project employee

  4. Main activities eKommune 2012 • Collaboration with central government on policy development and also on concrete development projects. • Preparation of eGovernment policy documents for local and regional authorities • Developing standards and specifications for ICT-systems • allow for integration and seamless transfer of information between citizens/businesses, local/regional authorities and central government • An eGovernment-forum for local and regional authorities • eCapacitybuilding for CEO’s has also been an key issue for the group (CEMSDI)

  5. eKommune 2012 ” Norwegian municipalities and countieswill be among the best in the worldon digital services and e-government”

  6. Local democracy and participation in information society Online services ICT in healthcare NAV reform and ICT ICT in basic education Geographic information E-commerce Electronic filing and processing Information security ICT architecture Open standards Integration of ICT systems Open software Green ICT Broadband Intermunicipal ICT cooperation Strategic ICT leadership Capability planning Focus areas in eMunicipality 2012 eKommune 2012

  7. High ambitions! eKommune 2012 • A total of 46 goals for municipalities and counties • A total of 42 measures that KS aims to implement • In addition, own goals and measures for:School: 11 goals and 13 measuresHealth: 7 goals and 14 measures

  8. Status Few municipalities have established "modern" channels of dialogue with citizens (blog, wiki, chat, sms, etc..) Some municipalities have introduced lap top’s to the members of the municipal council’s Electronic elections still on test 20% of municipalities are using social media According to norge.no quality reviews, the municipalities have improved significantly in recent years Local democracy and participation in information society eKommune 2012

  9. ”Local democracy” eKommune 2012 Challenges • How to use technology to strengthen local democracy? • How to engage young voters? • How to get the elderly to use electronic services? • Access for disabled

  10. ”Internet Services” eKommune 2012

  11. ”Why Internet Services”? eKommune 2012 • Streamline internal processes • Automation of processes • Improve quality • Shorten the processing

  12. ”What do citizen’s expect” eKommune 2012 • Information about the municipality's organization, activities and services 24 / 7 • Dialogue with elected representatives and municipal management on the web • Submitting applications online • Access to local procedures (transparency) • Access to public data, e.g registry data and map data • Interaction between public institutions

  13. ”What do the government expect” eKommune 2012 • Inclusion and participation for all in information society • Information and services 24 / 7 • Electronic interaction between government agencies • Efficiency of administration and service • Increased service quality • Information Security and Privacy

  14. Report no. 30 (2002-2003) Digital Norway eNorway 2009 (2005) Report no. 17 (2006-2007) An information society for all Knowledge-enhancement(2006) education Interaction 2.0 (2008) National strategy for electronic cooperation in the health care sector Report no. 31 (2007-2008) Quality in EducationReport no. 36 (2008-2009) Electronic commerce Government strategies are not always consistent Priority issues Government strategies and action plans eKommune 2012

  15. Laws and regulations eKommune 2012 • Public Administration • Freedom of Information • Archives • Privacy • Health Legislation • Partition Act (proberty) • Planning and Building • Curricula (ICT as a 5th skill) Laws and regulations are complex and not always consistent?

  16. How to realise the benefits? eKommune 2012 • Less than half of the efficiency potential is realized in the public sector (Report: ICT in practice Rambøll Management) • A survey from England shows that receipt of public inquiries face-to-face cost NOK 175,- while communication over the Internet cost NOK 3,-!

  17. Online Services eKommune 2012 • Process- and cost / benefit analysis in Norwegian municipalities shows that online services can be very profitable. • ExampleReceiving and processing applications for serving alcohol (hourly cost NOK 400, -):- Cost manual processing NOK 580, -- Cost online processing NOK 40, - • Processing time is reduced from 14 to 2 days! • Increased status for the municipality!

  18. This may require eKommune 2012 • introduction of new technology • changes in organization • changes in old working processes

  19. Personification (Proactive, automated) Transaction(Full electronic case handling) Two-wayInteraction (Electronic forms) One-way interaction(Downloadable forms) Information Different service levels eKommune 2012

  20. Challenges to reach level 4 eKommune 2012 Collaboration with other agencies

  21. New tool for collaboration:”A new child eDialogue” – conceptTax directorate – collaboration project eKommune 2012 Pregnancy The child into society Birth andName selection Possible New children's services in the dialogue: Melding om fødsel Første gangs navnevalg Fødsels-attest Helsekort gravid Svangerskapspenger Farskaps-melding Foreldre-penger Barnetrygd Helse-kort barn Vaksinasjonsregister SYSVAK Søknad om barnehageplass Søknad om kontant-støtte

  22. KommunehelsetjenestenFastlege / Helsestasjon / Jordmor Helseforetak (sykehus) Birth case study - (Focus: Healthcare and National Register) Søknad om fødested < papir > • Før fødsel: • Graviditet konstateres • ”Helsekort” utstedes og følger den gravide gjennom svangerskapet • Fastlege / helsestasjon sender søknad om fødested • Fastlege / helsestasjon gjør jevnlige svangerskapskontroller • Fastlege / helsestasjon kan ha dialog med sykehus ved spesielle behov • Dersom den gravide har en yrkessituasjon som er skadelig for fosteret vil fastlege / helsestasjon vurdere behovet for endret arbeidssituasjon eller permisjon med svangerskapspenger (i samråd med arbeidsgiver). Skjema sendes NAV. • Etter fødsel: • Hjemmebesøk fra helsestasjon innen 2 uker. • 6 kontroller på helsestasjon første leveår (barnet har egen journal (basert på lokale løsninger) • Rapportere til nasjonalt vaksinasjonsregister • Før fødsel: • Den gravide tildeles fødested (brev til gravid/fastlege/helsestasjon) • Svangerskapskontroll med ultralyd i 18.uke. • Eventuelle andre prøver (f. eks. fostervannsprøve) avtales • Kontakt med fastlege/helsestasjon ved spesielle behov • Etter fødsel: • Ved fødsel journalføres ”Helsekortet” fra svangerskapet • Fødselsrapport sendes til helsestasjon • Fødselsmelding sendes Medisinsk fødselsregister og Det sentrale folkeregister (DSF) • Diverse interne prosesser sykehus (avhengig av fødselsnummer) Helsekort < papir > Søknad om svanger-skapspenger < papir > eKommune 2012 Helsejournal for barnet < lokal elektronisk løsning> Fødsels-rapport < papir > Mottar og behandler farskapsmelding og søknad om svangerskapspenger Farskapsmelding (hvis far ikke gift med mor) Attesteres av mor og offentlig person < papir > NAV Fødsels-melding < papir > Fødsels-nummer < papir > Elektronisk fødselsmelding DSF Elektronisk fødselsmelding MFR Det sentrale folkeregister (DSF) Melding om navnevalg (Forutsetter FNR) < papir > • Tar imot fødselsmelding fra Norsk helsenett (elektronisk) eller i papirform fra sykehus/helseforetak. • Utsteder fødselsnummer og sender tilbake til norsk helsenett (elektronisk) eller i papirform til sykehus/helseforetak. • Tar imot navnevalgsskjema (papir) og registrerer navn på barnet. • Utsteder fødselsattest og sender til foreldre (papir) Melding (XML) Kvittering tilbake (XML) Norsk helsenett Vaksinasjonsregister (SYSVAK) ASP / Formidlingssentral for sykehusene (eiet av de regionale helseforetakene) Fødselsattest < papir > FNR melding (XML) Medisinsk fødsels-register (MFR)

  23. Kr Investments Personification (Proaktivt, automatisert) Transaction(Full electronic case handling) Return - Economic- Society Two-wayInteraction (Electronic forms) One-way interaction(Downloadable forms) Information Investments and return eKommune 2012

  24. ICT in health • Still many municipalities without a electronic patient record (EPR) system. • This is a prerequisite for electronic collaboration. • Most municipalities with more than 10 000 inhabitants have an EPR system (digital divide) Use of electronic patient record system (2010):

  25. ICT in schools eKommune 2012 Status • 3.4 students per. PC in primary school, but large differences between municipalities and schools • 2.0 students per. PC in high school • Local ICT initiatives are often random • Digital tools are used too rarely in the subjects • Limited access to digital learning resources • ICT skills among teachers are limited

  26. Utfordring : Raske endringer eKommune 2012

  27. "Digital literacy is the skills, knowledge, creativity and attitude that everyone needs to be able to use digital media for learning and mastery of the knowledge society." Definition: Norwegian Institute for Technology in Education What is Digital Literacy? eKommune 2012

  28. Challenges eKommune 2012 • Digital divides • ICT included in school development • Digital manners and netiquette

  29. eKommune 2012 • Utilizing digital tools in the subjects • Better access to digital learning resources • Digital assessment more incorporated • Documenting learning benefits • Strengthening ICT in teacher education

  30. Government strategies and plans– in progress eKommune 2012 • Program for digital competence 2004-2008 • Focus on infrastructure • The knowledge-enhancement: • Using digital tools is a basic skill that will be incorporated into all curricula • St. meld. nr. 31 (2007-2008) Quality in Education : • Information technology must have a place in schools that reflects the central social importance of ICT

  31. Focus on: eKommune 2012 • Management • Skills development • Digital learning resources • Digital evaluation

  32. This is about all areas of municipal activity But particularly important within Health and social care services Social Services The municipality is responsible for the privacy and information security eKommune 2012

  33. Challenges eKommune 2012 Lacks foundation and expertise in local government • Management little / not involved • Includes more than just the area of ICT • Information security is not a one-off project • Security Manager do not use enough time Inter-municipal ICT cooperation • Expertise in information security away from the municipalities • Municipalities "outsources" the responsibility

  34. ICT Architecture eKommune 2012 • ICT architecture will help to describe the relationship between the strategic objectives and the technological needs In Norway • FAOS • FAKS • with the 10 largest municipalities

  35. eKommune 2012

  36. Basic components Standards Strategy eKommune 2012

  37. Architecture • Principles • Service Orientation • Interoperability • Availability • Safety • Openness • Flexibility • Scalability eKommune 2012

  38. Open standards eKommune 2012 • Shall prevent municipalities locked to a software vendor or a product • Promotes cooperation in the public sector • Requirement specifications in the future should include requirements for suppliers to support open standards

  39. www.standard.difi.noAgency for Public Management and eGovernment eKommune 2012

  40. Integration of ICT systems eKommune 2012 • In different ways • Tailor-made • Based on standards • Expensive • Demanding Expertise • Required for transmission of data between different systems

  41. Open software eKommune 2012 • Gartner Group says that 80% of all software developed in 2012 will have elements of free software • Interest group for free software established • National Centre for Free Software established (KS owns 20%) www.friprog.no

  42. Broadband eKommune 2012 • But the ”band” is not always very ”broad” • Rural areas a challenge

  43. Intermunicipal ICT cooperation eKommune 2012 Municipalities under pressure • Increased demands for services • Expectations of a higher quality of ICT services • New applications • Digitalization of business processes and user dialogue to improve quality and efficiency • Expectations of increased efficiency • ICT more "business critical” • Faster technological development Intermunicipal ICT cooperation a smart strategy to meet new requirements - in particular for small municipalities Important: Municipalities must have strategic ICT competence, procurement expertise and knowledge of the realization in their own organization

  44. Strategic ICT management: eKommune 2012 GOAL: In the course of 2009 Chief Executive Officersin local and regional authorities should have acquired sufficient competense to lead ICT strategy development and realise the benefits of ICT investments

  45. National survey 2007: eKommune 2012 Chief Executive Officers (CEO) look at their own ICT skills as a significant barrier to effective planning and utilization of ICT

  46. Organisation Processes Technology eKommune 2012 Chief Executive Officers have to understand that benefits can only be realised through changes in organisation and work processes 80% 20%

  47. NALRA’s initiatives: eKommune 2012 • NALRA will provide courses in strategic ICT management and benefit realisation for CEO’s in municipalities and regional authorities

  48. Result: A training course for CEO’s which include the following objectives: eKommune 2012 • create basic understanding of challenges faced by municipalities in the information society • prepare a strategic ICT plan, based on "eMunicipality 2012 - local digital agenda" (including methodologies and tools) • realise the benefits of ICT through organisational changes as well as changes in working methods (change management)

  49. Elements in a strategy process • Creating the project organization • Status analysis (where are we?) and opportunity analysis (where do we want to be?) • Goals and measures (for each priority area) • Cost-benefit assessment related to the goals • Assessment of the collaboration solution (can we do this better and cheaper together) • Action Plan • Summary for budget

  50. Capability Planning eKommune 2012 • The staff's ICT skills are essential for effective management and service • Management's ICT skills are related to the impact of ICT as a strategic tool, and they have to understand the importence of Capability Planning

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