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Introduction to CSC in the UK & Ireland

Introduction to CSC in the UK & Ireland. June 2003. Contents. Who are CSC in the UK - Revenues, Staff and service split - Profile of CSC in the UK and what that demonstrates about us - Our Key Clients - Our core services (with UK clients)

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Introduction to CSC in the UK & Ireland

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  1. Introduction to CSC in the UK & Ireland June 2003

  2. Contents • Who are CSC in the UK- Revenues, Staff and service split- Profile of CSC in the UK and what that demonstrates about us- Our Key Clients- Our core services (with UK clients) • What makes our offering different to the rest? - Differentiating our propositions - Outsourcing: UN1TY, BPO - Consulting & SI: Innovation Studios, e3 Architecture, Xplorer • Why CSC?- One CSC - Five reasons to choose us- Timeline of development of CSC through acquisitions and client wins- What that development and growth meant for CSC and clients • CSC by Industry: Industry specific propositions and skill sets, clients- Financial Services, A&D, A&M, Retail, E&U, Life Sciences, Government, Communications, • How we work: One CSC- What this means for our clients- What this means for our organisation • How we work: CSC Organisation- CSC UK & Ireland Organisation - how we work with wider CSC- How we deliver One CSC to clients- UKD Board of Directors • Divisional Information and capabilities: See UK Divisional presentation. • Divisional Case Studies: See UK Case Studies CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland2

  3. Now a $1.5bn business and the largestdivision in CSC outside the US CSC UK & Ireland CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland3

  4. Our growth and services in the market Revenues ($bn) CSC UK & Ireland 1.5 1.4 1.3 1.2 1.1 • A $1.5bn business & the largest division in CSC outside the US • 50% of European Revenues 0.9 FY98 FY99 FY00 FY01 FY02 FY03 By Industry Employees Government Aerospace & Defence 43% 9,500 8,000 8,000 7,000 5,500 Utilities 7% 4,800 Manufacturing 12% Retail 7% Telecomms 4% FinancialServices 27% FY03 FY02 FY98 FY99 FY00 FY01 CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland4

  5. Main locations Edinburgh Preston Chorley Risley Chester Dublin Limerick Birmingham Cambridge Luton London Bristol Aldershot Portsmouth CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland5

  6. Blue chip base clients including: Schroders, BNFL, TRW, Ford, UDV, Allders, Anglian Water, Whitbread • One of the world’s largest outsourcing contracts with BAE SYSTEMS, ($600 million + revenue in FY02) • MCA award winner for excellence in e-Business, Supply Chain Management and New Product Introduction for last five years • Top two IT outsourcing provider and top five supplier in the UK Software & Computer Services Market • (Ovum Holway Report: Market Trends 2003) • Top ten UK Consulting Companies (MCI 2002) Who are CSC in the UK? CSC: A leading UK business services company CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland6

  7. Why CSC? What does it demonstrate about CSC? • We have a strong track record of results and reliability • We have the technical and business skills and resources blue chip companies demand • We’re trusted by high profile companies demanding results • We can manage large, complex, global deals & our clients stay with us • We are recognised by industry bodies and independent analysts for innovation, our close and successful relationships with our clients and for delivering results • We’re strong, stable and growing • We’ve got specialist industry skills gained through experience, acquisition and client growth • Our skills span the services spectrum from management consulting and systems integration, to data centre management, desktop support and business process outsourcing (BPO) • CSC is an end-to end service provider CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland7

  8. Total contract value to June 04 is $5.5 billion IT Outsourced to the CSC-led Prism Alliance as part of RMG’s three-year renewal plan, generating savings of £250m over the life of the deal Snapshot of the CSC UK client base...

  9. What we do: UK Outsourcing Consulting &Systems Integration Research Services • Managed Services: - Desktop & data centre management, web hosting, etc • Business process outsourcing • UN1TY • Strategy • Industry consulting • Business reengineering • Digital commerce • Organisation & culture • IT strategy & consulting • Enterprise-wide solutions architecture • Systems development • Programme/project management • Leading-edge technologies, tools, methodologies & software • Digital solutions • e-business consulting • Executive advisory services • Thought leadership • Industry & technology Insight • Best practice study form CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland9

  10. What makes our offering unique? Client Focus Innovation Our client focus enables us to • Develop best practice solutions • Design bespoke service packages around client needs • Buildon a track record of real business success and results delivery Sample demonstrations of our specialist capabilities and solutions >>>> CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland10

  11. What makes our offering unique? “UN1TY has been one of the great successes our relationship with CSC - we are at the coreof something that is very special.” BAE SYSTEMS “UN1TY has provided us with substantial services improvement, allowed greaterflexibilityof our IT environment and helped us to reduce our costs.” UDV Outsourcing UN1TY: a unique solution for remote support for businesses • 24 x 7 support • 90% remote resolution rates • Cost Control - clients can payper desktop • BPO capabilities • Multi-lingual skills • Clients include Sharp, UDV,Bhs & BAE SYSTEMS

  12. “Outsourcing has worked for us. We have achieved the cost result we expected but, more importantly, we now have a certainty about our costs. The key successhas been the partnership approach we have adopted in conjunction with CSC.” City of Westminster Assurance Business Process Outsourcing • Guaranteed cost reduction through economies of scale and • technology enablement • Improved efficiency and service quality to enhance competitive advantage • Enhanced total performance through ongoing technology refresh and • process reengineering • Access to extended resource pool of high level expertise • Established operational cost control through process management, • measurement and continuous improvement CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland12

  13. What makes our offering unique? “The innovation studio has lived up to expectations and its implementationhas very quickly led to a step change in performance and team motivation in the company.” Thales “This represents the new way of building trains for the UK and world-wide. We are breaking newground and, in doing so, demonstrating that the UK is among the world leaders in the area.” Richard Branson, Virgin Group Consulting Innovation Studios: Rethinking the way companies work and manage concurrent engineering projects to reduce costs and time to market • Combining CSC’s skills in • - Business Process Management • - IT consulting • - Systems integration • - Change and project management • Multi-disciplinary teams working together in common spaces combat‘silo’ • mentality • Common goals and visibility of targets and progress to build teamwork • Twice Winners of MCA’s Best Strategy and Business TransformationProject Awards • Clients include Thales Defence Information Systems

  14. What makes our offering unique? e 3 “CSC’s e3 offering could provide the company with a showcase productand a significant market opportunity.“IDC 2001 “CSC were the only people that had experience of building systems like it.” Brendan O’Rourke, BTopenworld CIO Systems Integration Enabling the Extended Enterprise: Integrating individual applications in new and legacy systems • CSC’s e3 architecture connects IT applications across new or legacy systems: - making IT fit the business • Business process management (BPM) expertise integrated into our e3 offering • Developed for a client in the telecoms industry - Commissioned to integrate 15 commercial packages and custom componentsat Telecoms start up- Estimated project time 17 months: CSC delivered in 7- Architecture allows for future scalability and flexibility through true ‘plug andplay’ capability CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland14

  15. No matter what the client challenge: There’s only one solutionOne CSC Why CSC?

  16. Cost Control Results that reachthe bottom line Making IT work foryour business Customers Committed to client satisfaction Core Competency Collaboration Working with you, not for you Focusing on ours so you make the most of yours One CSC: Five Reasons to choose us CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland16

  17. i The Evidence • CSC recruits from vertical market sectors to bring customer orientated expertise in house- Aerospace and Defence- Retail- Government • We constantly develop and enhance our service and solutions portfolio following client engagements and project delivery- UN1TY desktop solution for BAE SYSTEMS- e3 enterprise application achitecture for telecoms start-up - Software Engineering Institute Level 5 Accreditation (SEI CMM level 5) • Business process outsourcing life/pensions admin for Irish Life • Flat structure encourages organisational agility and flexibility to meet client needs and market change- Global Infrastructure Services • We practice what we preach in outsourcing- JCI: Facilities management- SCH: Desktop support- Synstar: Hardware and network support and maintenance CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland17

  18. Our growth and development 2000 & beyond • Development of public sector client base Clients Acquisitions ITServices MYND Softlab Lucas Engineering & Systems Continuum Butler Cox 1990’s • Focus on vertical markets • Expansion of manufacturing and supply chain skills • Aggressive financial sector growth 1980’s Index Group • Business re-engineering • Management Consulting Strategic acquisitions: Embracing Culture: Global reach and expertise A recipe for client and CSC success • BPO market demands increase • Full end-to-end serviceprovider • UK & Ireland play key delivery rolesinglobal deals with RaytheonNortelNetworks, D&B and BT • Top 3 UK IT services provider • Increasing market demand for data centre and SI expertise

  19. CommunicationsUtilities & EnergyFinancial ServicesAerospace & DefenceAutomotive & ManufacturingLife SciencesGovernment CSC UK Vertical Markets

  20. CSC UK Vertical Markets Operational Sectors Why CSC? • The most profitable NGOSS in the world • Robust methodology, rapid speed of delivery • Collaborative working & proven track record • Resources and buying power of global CSC • Fixed • Broadband • Mobile /wireless • Satellite Representative Clients: Services, Solutions & Specific Skills • BT ignite- Consulting & Systems Integration • BT Openworld – OSS, Systems Integration • Vodafone – Consulting, mBusiness • One2One - Consulting • Management & IT Consulting • Systems Integration - e3 • Managed Services - UN1TY • NGOSS & BOSS • CRM • Revenue Assurance • Mbusiness Relevant Alliances, Partnerships & Training • BEA, Intalio, Vodafone, Granite, Tertio, Micromuse, Staffware, Sun, Oracle Communications CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland20

  21. CSC UK Vertical Markets Operational Sectors Why CSC? • Water • Electricity • Gas • Nuclear Power • Mission Critical experience • Long term client relationships in sector gives usinsight & experience • Resources and buying power of global CSC Representative Clients: Services, Solutions & Specific Skills • Anglian Water Group (AWG) - Outsourcing, Application Services • BNFL - Outsourcing • Amoco - Consulting • BP - Consulting, SI • AT&T - Consulting, Applications Services • Vivendi - e-business, Consulting, SI • Systems Integration • Management & IT Consulting • IT Outsourcing • Managed Services - UN1TY • eBusiness Solutions: - eProcurement, eBilling Relevant Alliances, Partnerships & Training • SAP, BEA, Intalio Utilities & Energy CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland21

  22. CSC UK Vertical Markets Operational Sectors Why CSC? • Mission Critical experience • Global financial specialist through acquisition &softwarelicensing • Industrial strength e-business web hosting facilities • See Also: FSG / JP Morgan Chase Divisional Presentation • Insurance • Retail Banking • Wholesale banking • Securities & Fund Management Services, Solutions & Specific Skills Representative Clients: • Lloyds TSB - Consulting & SI • AMP - IT Outsourcing • Schroders - IT and Applications Outsourcing • Abbey National Group - Research Services • Old Mutual - IT outsourcing, Consulting,Research Services • Allied Irish Bank - Research Services • City of Westminster Assurance - BPO • Systems Integration - e3 • Management & IT Consulting • IT Outsourcing • BPO • Managed Services - UN1TY • eBusiness Solutions • Specialist Software • Research Services Relevant Alliances, Partnerships & Training • SAP Financial Services CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland22

  23. CSC UK Vertical Markets Operational Sectors Why CSC? • Mission Critical experience • Global service capability and credentials • Understanding & experience of global A&Dmarketplace • Specialist SI Configuration Management skills &resources • Large scale IT outsourcing capability • Defence: • Armed forces • MOD • Terrestrial based tactical weapons • Military Services & Defence Administration • Aerospace: • Aircraft & rotorcraft • Avionics & electronic systems • Aerospace products & services Representative Clients: Services, Solutions & Specific Skills • BAE SYSTEMS - full service client • Lockeed Martin - Systems Integration • Thales - Design Studio • Strachan & Henshaw - Consulting, SI &DesignStudio • Systems Integration • Management & IT Consulting • IT Outsourcing • Managed Services - UN1TY • Configuration Management Specialists • Specialist Software • Research Services Relevant Alliances, Partnerships & Training • SAP Aerospace & Defence CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland23

  24. CSC UK Vertical Markets Operational Sectors Why CSC? • OEM Engine Manufacturers • Tier 1 Suppliers • UK Manufacturing • Supply chain expertise • Global service delivery network • Broad ebusiness expertise Services, Solutions & Specific Skills Representative Clients: • Ford: Outsourcing of parts division • TRW: Outsourcing • MG Rover: Applications services, • ebusiness Strategy • Rolls-Royce Motor Cars: Supply chain strategy • Systems Integration • Management & IT Consulting • IT Outsourcing • Managed Services - UN1TY • eBusiness Solutions • Research Services Relevant Alliances, Partnerships & Training • i2, SAP, BAAN, Oracle, Siebel, PTC Automotive & Manufacturing CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland24

  25. CSC UK Vertical Markets Operational Sectors Why CSC? • Retail • FMCG • Leisure & Tourism • Brewing • Supply chain expertise • Global service delivery network • Broad ebusiness expertise Representative Clients: Services, Solutions & Specific Skills • Bhs - Outsourcing, SI • Whitbread - IT outsourcing, SI • Guinness - Outsourcing, SI, Data warehousing • Allders - IT outsourcing, SI • CRM • E Business solutions • M Business • IT Strategy • Managed Services • ERP & Supply Chainmanagement Relevant Alliances, Partnerships & Training • Sun, BEA Retail & Consumer Goods CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland25

  26. CSC UK Vertical Markets Operational Sectors Why CSC? • Major Pharmaceuticals • Clinical Research Organisations • Biotechnology Companies • Medical Devices • Pharmaceutical Distribution • Speciality Chemicals • Over 25 years experience in Healthcare & Life Sciences industries • Industry knowledge and business process expertise • Robust methodology and collaborative approach • Full range of global services Representative Clients: Services, Solutions & Specific Skills • DuPont - Full-service outsourcing to global chemical/pharma group • GlaxoSmithKline - Technology Strategy Consultancy • Pfizer - IS Project Management and Managed Services • Nycomed Amersham - ERP Systems Strategy Consultancy • Merck Medco - Systems integration of automated pharmacy • IS and Organisational Strategy consulting • Developing a customer intimate pharmaco • eClinical (Leverage alliances with DataTrak and SoftWatch) • eHPC (High Performance Computing for Biotech and Big Pharma) • Document Management • UN1TY Desktop Services Relevant Alliances, Partnerships & Training • Sun, iPlanet, SoftWatch, Documentum, DataTrak, BEA Life Sciences CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland26

  27. CSC UK Vertical Markets Operational Sectors Why CSC? • Serving government and public sector on a globalbasis for more than 40 years • Proven track record in countries inc. USA,Australia&Denmark • Serve the majority of Federal Departments in the US • Central Government Services, Solutions & Specific Skills Representative Clients: • UK Department of Health - IT Outsourcing, App Mgmt • US Department of Justice - Managed Services • Australian Northern Territory Gov- Outsourcing • Danish Tax and Customs - Application Management • UK MOD - Systems integration • Management & IT Consulting • Systems Integration • Managed Services - UN1TY • IT Outsourcing • e-Business Relevant Alliances, Partnerships & Training Government CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland27

  28. CSC UK & Ireland Organisation Structure How we work

  29. One CSC: • Operational efficiency and economies of scale One CSC: • Project effectiveness and speed to business results One CSC: • Providing customised solutions at mass - productioncosts One CSC: • Operational efficiency and economies of scale The CSC Value Proposition • High business value solutions, close client relationships,costcompetitiveness One CSC:The Global operating model for the UK • Bringing together standardised best in class solutions from our processes, vertical market sectors and geographies CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland29

  30. One CSC: The Global operating model for the UK i One CSC: What this means for our clients • Access to all the capabilities and resources of a world class IT services firm • Combined and packaged solutions to meet individual client needs and deliver the most value • Managed from a single source that is focused and committed to their satisfaction and success • Delivery from one source means quicker and easier transition and benefits realisation CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland30

  31. One CSC: The Global operating model for the UK i One CSC: What this means for our organisation One CSC: The Global operating model for the UK Delivery excellence: • Developing strong delivery capabilities for services and products Industry Competence: • Strong industry alignment in selectedvertical markets Customer Focus: • Providing a single point of contact for ourcustomers Professional Staff: • Nurturing staff development and careeropportunity CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland31

  32. One CSC: The Global operating model for the UK Central Support One CSC: The Global operating model for the UK Finance, Administration & Legal UK CEO Keith Wilman Human Resources Marketing & Communications Financial Services Retail & Leisure Telco & Chemicals Manuf. Utilities & Oil Automotive BNFL & Govmt. RMG BAE SYSTEMS Netherlands Accounts Business Development Consulting & Systems Integration Sales/Account Growth Global Transformation Services Account management Delivery Global Infrastructure Services

  33. UK Division Board of Directors Tony Cliffe DIRECTOR, BUSINESS DEVELOPMENT Guy Hains PRESIDENT & CEO PRISM ALLIANCE Angela Bowland DIRECTOR, MARKETING & COMMUNICATIONS Keith Wilman PRESIDENT & CEO - UK DIVISION Andrew Crowley DIRECTOR, CONSULTING & SYSTEMS INTEGRATION Alastair Matthews VP, FINANCE & ADMIN. Drew Cameron BAE SYSTEMS Jean Hopkins DIRECTOR, HR Ivor Canavan VP, COMMERCIAL SECTOR Ismail Amla VP, FINANCIAL SERVICES AND BUSINESS PROCESS OUTSOURCING Stephanie Cade APPLICATION SERVICES DIRECTOR Paul Holloway COO, PRISM ALLIANCE CSC Proprietary 8/29/2014 1:26:25 AM 008 Introduction to CSC in the UK & Ireland33

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