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Performance Measurements

Performance Measurements. Amrita Banerjee, Roberto Iturralde Mary McManus, Rebecca Pearson Lauren Rinebolt, María Ryan Shane Wasden. Outline. Project Summary Background on La Liga Domestic Violence Program: Methodology Findings Recommendations Jobs Training Program: Methodology

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Performance Measurements

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  1. Performance Measurements Amrita Banerjee, Roberto Iturralde Mary McManus, Rebecca Pearson Lauren Rinebolt, María Ryan Shane Wasden

  2. Outline • Project Summary • Background on La Liga • Domestic Violence Program: • Methodology • Findings • Recommendations • Jobs Training Program: • Methodology • Findings • Recommendations • Last thoughts

  3. The Project • Improve performance measurement system for two programs: Domestic Violence and Job Training • Assess current processes • Identify additional measures • Recommend implementation steps

  4. Background: La Liga • Founded in 1969 • Mission: “Build on the rich cultural heritage of the Latino Community by advancing its independence and growth through advocacy, counseling and education” • Serves 11,000 people in Onondaga County • Services: Youth, Family, Health, Jobs, Domestic Violence, Housing, Referral and Translation • Funding: United Way, City, State and private

  5. Two Programs and Services I. Domestic Violence • Youth awareness workshops • Batterer’s intervention program • Parenting classes • Counseling sessions II. Jobs Training • Job readiness skills • Employable skills • Employment support

  6. Domestic ViolenceMethodology • Data sources: Grant applications, blank client forms, “services rendered” report • Interviews: Grant Manager and Program Director • Benchmark: The Vera House • Literature review: outcome measurement on DV programs, United Way manual • Selection of indicators: immediate applicability, low technology, best practices

  7. Example: Logic Model for BIP • Long-Term Outcomes: • Increased quality of life • Increased survivor safety Intermediate Outcomes: Increased sense of safety • Short-term Outcomes: • Increased knowledge of abuse: • Specific behaviors • Beliefs • Consequences Outputs: # finished/enrolled # drop outs # referrals # sessions given # participants Activity: 26-week educational program Input: Clients, staff, and facilities

  8. Domestic ViolenceCurrent Practices • BIP, Youth: Pre and post tests. Any increase in information and knowledge about DV causes and consequences. • Counseling Session and Parenting Classes: referrals, sessions, calls • Duplication and non-systematic tracking • Emphasis on activities, not in behavioral change

  9. Domestic ViolenceRecommendations • BIP: Increase knowledge in DV associated behavior, beliefs and consequences (pre, post tests) • Counseling/Parenting: Ability to increase safety and decrease isolation (safety plan, contacts, custodies, orders of protection) • Youth Awareness/Parenting: Elements of healthy relationships, safety actions, support strategies (pre, post tests) • Implementation: post-evaluations, daily activity tracking, monthly aggregation, periodical analysis of indicators. Use of staff and software.

  10. Jobs TrainingMethodology • Data sources: reports, grant application, client forms, employer surveys • Interviews: Grant Manager, Program Director and Jobs Coach • Literature review: United Way manual, course packet

  11. Example: Logic Model for Developing skills to become employed Long-term Outcomes: Participants will develop skills to become employed Outputs: # of intakes # of follow-up calls/letters # of interventions # of sessions # internal referrals # external referrals • Activities: • Personal assessment/Intake • Follow-up letters to employed participants • Crisis intervention • Job Coaching • Referring clients to other programs Input: Clients, staff, and facilities

  12. Jobs TrainingCurrent Practices • Job readiness skills: no assessment • Some tracked activities/outputs not related to outcomes • Output measures not reported precisely • Some activities not reported clearly

  13. Jobs TrainingRecommendations • Job readiness skills: ability to get a job (pre and post assessments) • Employable skills and support: ability to retain jobs (follow up with employer and client) • Hourly wage exceeds the legal minimum (employer verification form, paid hourly wage) • Implementation: track outputs linked to outcomes, pre and post skill assessments, follow-up with employer (2, 4, 12, 52 weeks)

  14. Last Thoughts The Spanish Action League is diligently working to improve efficiency within an extremely fast growing organization. We hope that they will be able to fully consider our suggestions. We will find out soon! THE END

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