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Lean training coaching & Mentoring

Lean training coaching & Mentoring. Agenda. Introductions – Lean Work Group Optima Introduction Lean – S eeing Waste & H ow to E liminate It Milwaukee County’s Plan Steering Committee Selection Facilitator Selection Project Selection. Optima introduction. About Optima Associates.

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Lean training coaching & Mentoring

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  1. Lean training coaching & Mentoring

  2. Agenda • Introductions – Lean Work Group • Optima Introduction • Lean – Seeing Waste & How to Eliminate It • Milwaukee County’s Plan • Steering Committee Selection • Facilitator Selection • Project Selection

  3. Optima introduction

  4. About Optima Associates • Professional Staff • Operations Resources • Steve Hirt • Roger Wolfe • Dave Lange • Bill Kime • Matt Lemke • Laurie Stoveken • Richard Cole • Dave Sorenson • Ed Miller • Paul LeMond • Sam Matsumoto • Joe Rizzo • Founded in April 2003 • Relationship & referral driven • Broad Reach and Exposure • Headquartered in De Pere Transformation & enterprise excellence focus • Launched and run Peer groups • AME/Optima’s CIC Network (8 groups, 88+ companies) • Optima’s Executive Leaders Roundtable (2 groups 20 companies)

  5. Government Client experience Sample Optima Experience- Client Portfolio Sheboygan County

  6. Lean – Seeing waste & How to Eliminate it

  7. The basic principles of Lean MEASURE PERFORMANCE PEOPLE EXECUTE PRECISELY IMPROVE CONTINUALLY PRODUCT/SERVICES PROCESSES MAP THE VALUE STREAM ELIMINATE WASTE & VARIATION IDENTIFY VALUE CUSTOMER FOCUS

  8. Lean as a Improvement strategy • Focuses on waste identification through team based problem solving (Empowerment is Essential) • Creates more time to do value-added work for our customers(Significantly Reduces Cost) • Allows you to significantly adjust to the level of work without incrementally adding costs(Provide Additional Services) • Is implemented by the people who do the work, not management(Understand the 10-80-10 rule)

  9. WHO IS THE CUSTOMER? MAP THE VALUE STREAM ELIMINATE WASTE & VARIATION IDENTIFY VALUE What the Customer Would Willingly Pay For Value Stream Map & Process Redesign Value Added 5% Non-Value Added 95% Non-Value Added = Waste + Cost Added

  10. What do our customers want? • Impeccable (No Hassle) Quality! • Reasonable Fees! • (Most Important) No Waiting!

  11. Lean at Milwaukee County • Focus on processes – not departments or the people • Where is the “low hanging fruit”? • Create a culture of continuous improvement • Led from the top – implemented by the people who do the work • Focused on team based problem solving to get real results

  12. VALUE STREAM MAPPING PROCESS

  13. Value Stream Map

  14. Milwaukee County’s Plan

  15. The Implemenation and Training Process • Lean Steering Committee Development • Select Members • Determine Roles & Responsibilities • Create Mission, Vision, Goals & Objectives • Identify Key Projects • Select Facilitators • Communication • Identify & Train Facilitators • Facilitator Vetting • Lean Tool Training (Teach & Do) • Team Dynamics • Project Planning • In Depth Value Stream Mapping • Identify & Train Facilitators • Facilitator Vetting • Lean Tool Training (Teach & Do) • Team Dynamics • Project Planning • In Depth Value Stream Mapping June – September 2014

  16. Lean steering committee Selection

  17. Lean Steering Committee Selection • Visionaries – Can see the “big picture” • Understands Lean in County Government • 10 – 12 Members – Different Departments • Able to Meeting on a Regular Basis • Collects and Prioritizes Lean Projects • Attends Out-Brief Sessions • Facilitator Advocate • Supports Departments with their Lean Initiatives

  18. Facilitator Selection

  19. The facilitation Process • Lean Event Scoping – Project Sponsor & Project Leader • Project Logistics • Facilitate Lean Projects • Lead the Team to Consensus • Help Create the Project Out-Brief • Assist the Project Leader

  20. Facilitator Qualities • Designing structured activities & processes • Listening, paraphrasing, observing, clarifying, elaborating • Interpreting verbal & non-verbal behavior • Maintaining group discipline • Managing differences • Collaborating with others • Project management • Meeting management • Logistics management

  21. Personal Characteristics of a Facilitator • Steadiness (calm & centered) • Confidence • Assertiveness • Openness • Flexibility • Authenticity • Humility • Optimism • Results-oriented disposition

  22. Project Selection • Solicit Projects from County Departments • Steering Committee Collects • Optima Assists with Prioritization • 1st Two Lean Events are Selected • Additional Projects are Scheduled

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