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Performance Measures & Accountability: Lessons from Yap and Beyond

National Council of State Boards of Nursing NLC and Consumer Conference. Performance Measures & Accountability: Lessons from Yap and Beyond. Pat Keehley, Ph.D. Keelin International, LLC. June 9, 2011, Chicago, IL. Salt Lake City. United Nations. Washington, D.C. Honolulu, HI. Yap.

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Performance Measures & Accountability: Lessons from Yap and Beyond

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  1. National Council of State Boards of Nursing NLC and Consumer Conference Performance Measures & Accountability: Lessons from Yap and Beyond Pat Keehley, Ph.D. Keelin International, LLC June 9, 2011, Chicago, IL

  2. Salt Lake City United Nations Washington, D.C Honolulu, HI Yap Lessons from Yap and beyond…..but where is Yap? .

  3. Lessons from Yap and Beyond Accountability Taking responsibility or action; liable; answerable for behavior or actions. Performance measure A number that represents an activity, process, function, or human behavior in your organization.

  4. Lessons from Yap and Beyond Performance Measures + Accountability is where it’s A.T. ASK • Gain a better understanding. • Resolve problems and performance issues. • Identify improvement opportunities. TALK • Where to focus improvement efforts. • Which measures are a priority. • Ensure behavior focuses on improvements.

  5. I have • Thought about • Anguished over • Become frustrated with • Embraced and loved • Or completely ignored performance measures over the past 30 days. Yes No RESPOND https://www.surveymonkey.com/s/NCSBN

  6. I have asked about performance measures in the past 15 days. Yes No I have talked withsomeone about performance measures in the past 15 days. Yes No RESPOND: https://www.surveymonkey.com/s/NCSBN

  7. Five lessons from Yap and Beyond Salt Lake City, UT • Performance measurement audit. • Sponsored by city council. (A.T.) • Collected all measurement reports produced in a month. • 12 to 18 inches high. • Used approximately 12% for decision making.

  8. Lesson 1: Salt Lake City – Use it or lose it. I have more performance measure information and/or reports than I can put to good use. Yes No RESPOND: https://www.surveymonkey.com/s/NCSBN

  9. Five lessons from Yap and Beyond Washington, D.C. • U.S. Government Accountability Office • Conducted management reviews of Social Security Administration and the Internal Revenue Service. • Analyzed productivity defined as outputs/inputs. (A.T.) • Walked barefoot through the data for exploration and discovery. (A.T.)

  10. Lesson 2: Washington D.C. – Walk barefoot through your data. I take time to explore performance measures and data with a relaxed and curious approach. Yes No RESPOND: https://www.surveymonkey.com/s/NCSBN

  11. Five lessons from Yap and Beyond Yap, Federated States of Micronesia • Visiting the Yap Department of Education • Measures related to No Child Left Behind (A.T.) • A fathom is not a fathom. • Did not standardize measures to communicate and compare. (A.T.)

  12. Lesson 3: Yap – Standardize measures for comparison. I am comfortable comparing performance measures across organizations. Yes No RESPOND: https://www.surveymonkey.com/s/NCSBN

  13. Five lessons from Yap and Beyond United Nations • Program evaluators based in Geneva. • Reviewed programs in Africa (A.T.). • Emphasized financial measures. • Lacked measures that encouraged efficiency and improvements. (A.T.).

  14. Lesson 4: United Nations – Ensure your measures are appropriate for the work and goals. I use performance measures that appropriately encourage high performance. Yes No RESPOND: https://www.surveymonkey.com/s/NCSBN

  15. Five lessons from Yap and Beyond Honolulu, HI • Mayor MufiHannemann. • Rained 42 consecutive days. • Infrastructure could not contain sewage. (A.T.) • Lose – lose situation. • Received heavy criticism for results of disaster. (A.T.)

  16. Lesson 5: Honolulu, HI. Be prepared to take the hit for hard decisions. I am ready to make hard decisions based on measures and live with the consequences. Yes No RESPOND: https://www.surveymonkey.com/s/NCSBN

  17. Lessons from… • Salt Lake City, UT. - Use it or lose it. • Washington, D.C. - Walk barefoot through the data. • Yap, FSM – Standardize measures for comparisons. • United Nations - Ensure measures are appropriate for work and goals. • Honolulu, Hawaii – Be prepared to take a hit for hard decisions.

  18. Pat Keehley, Ph.D. Unexpressed gratitude is of no value to anyone. THANK YOU Talk– Contact me at pkeehley@gmail.com Ask – Have a safe trip home.

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