The Role of a Supplier in a Disaster or Emergency Craig Hodges March 6 th 2012

1. The Role of a Supplier in a Disaster or Emergency Craig Hodges March 6th 2012

2. IBI Wheel of Companies

3. IBI Distribution Centers Port Angeles Lynnwood Seattle Spokane Yakima Pasco Great Falls Salem Missoula Duluth Bend Eugene Chelsea Medford St. Paul Detroit Buffalo Worcester Chicago Cleveland Des Moines Itasca Bridgeport Davenport Valley View Omaha Long Island Westminster Sacramento Fairfield Pittsburgh Winslow Salt Lake City Champaign Philadelphia Peoria Peoria Lincoln Columbus Stockton Mt. Laurel Indianapolis Denver St. Louis Elkridge Louisville Kansas City Louisville - JAS-USL Las Vegas Wichita Charlotte Aberdeen Los Angeles Huntersville Ontario Nashville Tulsa Atlanta Oklahoma City Florence Memphis Tucker San Diego Phoenix Rockford Birmingham Paris Dallas Montgomery Jacksonville USL El Paso Jacksonville Austin Lufkin Orlando San Antonio Houston Tampa New Orleans Pompano Beach Ft. Lauderdale Miami 15

4. Emergency Preparedness • Do your suppliers have Disaster Recovery Plan? • Have you reviewed it? • What role do they play in your recovery plan? • Are they aware of it, and are expectations understood and agreed to?

5. Business Continuity Overview • We have a Business Continuity policy and plan that is reviewed annually and approved by the board. Risk assessment done enterprise wide: • Governance – 3 level cross-functional committee • Executive, BC Preparedness, IT • Replenishment – multi-vendor strategy, IB personnel multi-locations, multiple ports of entry and transportation. • Redundancy – decentralize all key functions, operations, IT, service, logistics • Resilience – alternative power sources for all mission critical sites • Recovery Plans – Customer support plans for declared, long term or area-wide emergency. Evaluate the same for our suppliers. • Testing – Regular testing of our plans are done at all levels. Data, Telephony System redundancy and server level outages • Awareness – Annual BC preparedness meetings and trainings are held at all locations.

6. Business Continuity Overview • Customer support in a declared emergency? • BC preparedness team mobilizes action plans • Transfer products to distribution facilities of anticipated high demand or recovery items. • Route orders to other distribution facilities to supply product to stricken areas. • Mobilize any customer contingency plans as agreed to. • Generate manual replenishment orders from RRCs to local distribution facilities. • Activate fuel replenishment plans via our supply contracts. • Ship standby telecom and infrastructure equipment overnight to affected facilities. • Pull stock generators to operate facility as needed. • Mobilize sales force to gather and communicate customer needs

7. Business Continuity Overview • Customer Support for long- term, area-wide emergency support • Additional Critical Customer Response Plan (CCRP) is activated and deployed • CCRP Team relocates to disaster area • Mobilize portable distribution facility to distribute product from. • Mobilize wireless and satellite technology to operate facility • Activate fuel replenishment plan • Transport initial stock and replenishment inventory • Mobilize sales force to gather customer needs.