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The Art of Communication A management consultants view

PwC. The Art of Communication A management consultants view. Successful communication & conversation. “Without strong communication skills and solid business etiquette , you limit your potential, risk your image, jeopardize relationship that are fundamental to business success.”.

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The Art of Communication A management consultants view

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  1. PwC The Art of CommunicationA management consultants view

  2. Successful communication & conversation • “Without strong communication skillsand solid business etiquette, you limit your potential, risk your image, jeopardize relationship that are fundamental to business success.”

  3. Debunking the myth – Hairdressers and opticians? • Clients pay huge sums of money for highlypaid magicians to appear and make problems go away with the wave of a wand… “ Seek first to understand then to be understood” Franklin Covey Trusted advisors is engaged because of their ability to listen to a client’s problem, deconstruct complex issues into tangible terms and apply their experience to find a mutually beneficial solution. All of these rely on our ability to effectively communicate.

  4. Preparing to communicate • “You cannot not communicate. Everything you do or say, don’t do or don’t say communicates something.” • - A very wise, but anonymous person

  5. Preparing to communicate – pop quiz What's the most effective means of communication? Words WORDS 7% Listening HEAR 38% Sight SEE 55%

  6. Be confident, creative and daring Be inquisitive & love learning Be engaging & insightful Be Different Read your audience Be sympathetic to outcomes Be experiential/anecdotal Be ‘real’ Be prepared Be flexible and like the challenge of uncertainty Listen, listen… speak Love what you do.. They’ll love who you are Above all…. HAVE FUN!!! No ‘I’ in team F - Fun I - Intelligent T - Team Player When presenting V - Variety of methods I - Interactive V – Visual E - Examples Practice Viewpoint

  7. A word from the wise – McKendry’s pearl • Do • “If you want to learn, take risks and don’t be afraid to try. You cant always do things you know well” • Don’t • “Make sure you manage expectations – don’t promise the universe and deliver an island. Your client comes first, whether that’s external or your manager, VP or colleague”

  8. Preparing to communicate 60 second elevator pitch Three steps: • Plan (what’s the goal of the meeting) • Prepare (what you want to say) • Preview (all supporting materials)

  9. Successful communication & conversation Types of communication • VERBAL • In Person/Phone • Volume/Intonation/Pace/Clarity • NON-VERBAL • Written (email, correspondence) • Presence and Body Language • Eye Contact & Handshake • Attire • Perfume/Cologne • Eating

  10. Successful communication & conversation Interviews • Arrival • Building Rapport • Effective Listening • Body Language & Eye Contact • Honesty • Follow-up

  11. Successful communication & conversation Communicating with leadership • One Point of Contact • Respect the audience and their time • Confirm details in writing • Honor Your Commitments • Leaving voicemails • Be honest and be fair

  12. Successful communication & conversation Conversation includes listening • We speak at a rate of 120-150 words per minute • Brain can process more than 500 words per minute • Filtering what you hear • Consider speaker’s motivation • Eliminate distractions • Clarify messages with the speaker C 3 Connect Consider Clarify

  13. Successful communication & conversation Common pitfalls • Cell Phone • Fast Speaking • Interruption • Slang • Eye Contact with Audience • Attire

  14. Building relationship Networking • Creating communication that is warm and sincere establishes rapport and connects with people • Key is to be genuinely interested in getting to meet and know others (even if only briefly) • It is called Net-work-ing

  15. Building the relationship Networking Dos • Appropriate dress & hygiene • Business demeanor & manners • Smile, stay connected and upbeat • First to shake hands – firm but relaxed • Initiate & generate conversation • Open ended questions, keep conversation flowing • Remember who you have met • Remember you are a seller and a buyer

  16. Building the relationship Networking Don’ts • Talk too much, or too long to one person • Use poor humor • Check voice or email messages • Drink alcohol in excess • Sit down, flirt, or leave for a smoke • Look around while talking with someone • Approach with questions in restroom • Linger all night when the event is over

  17. Action plans • Career center seminars and training sessions • Toastmasters • Youtube!

  18. Questions?

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