Family Tree Maker Support

1. Who provides support for Family Tree Maker Software? familytreemaker2017softwaresupport.com/blog/who-provides-support-for-family-tree-maker-software November 22, 2019 Family Tree Maker support team by Tane Innovative concepts LLC In this blog “who provides support for Family Tree Maker software?” and how can a user fix any issues if they face issue with software. So, read this blog and understand support for FTM. The first thing a user should know is who is the manufacture of this software and the answer is MacKiev (The software MacKiev company). MacKiev provides free support (24×7 chat support) to Family Tree maker user. Do they have phone support? Unfortunately, they do not have a phone support yet. One of their representatives said and I quote “we are not a big company so we can not afford to provide phone support to FTM users. Which is fair as far as I understand. You can chat with them and follow the instruction and you will be able to fix your issue. Do they provide remote support? 1/2

2. No, they do not. We are not sure if in future MacKiev decide to provide remote support service but currently they do not. What if I am not able to follow their instruction? We understand, not all user of Family Tree Maker software is computer geek. In this case, you will need to call us and ask customer service to assign a technician. We provide support for FTM software. We have been working on FTM issues since 2015 and have good number of happy customers with us. Please note, we are independent company and has no links with MacKiev or Ancestry or any brand. We are Tane Innovative Concepts LLC and we charge for our technician services. If you see our domain which says family tree maker 2017 software support, so it is only for reference purpose and not to misguide any user. Logo or icons and images are only for reference and it belongs to actual brand and not to us as described. If you want to speak to us, Please call our Family tree Maker support number +1-800-697- 1474. 2/2