1 / 8

AS Leisure Studies

AS Leisure Studies. Unit 2 – A People Business. Starter. Why is good customer service so important for a leisure organisation? Increased sales More customers Better public image An edge over the competition Happier and more efficient work force Satisfied customers

dalila
Download Presentation

AS Leisure Studies

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. AS Leisure Studies Unit 2 – A People Business

  2. Starter • Why is good customer service so important for a leisure organisation? • Increased sales • More customers • Better public image • An edge over the competition • Happier and more efficient work force • Satisfied customers • Customer loyalty and repeat business

  3. The Big Picture

  4. Objectives • Customers provide the revenue required for an organisation to continue operating or, in the case of not for profit organisations, to justify its existence. • You need to understand a number of commercial benefits that customers provide for, and encourage in, a leisure organisation.

  5. True or false?

  6. Why is customer service so important?

  7. Activity • There are seven key benefits of good customer service. These are: • Increased sales • More customers • Better public image • An edge over the competition • Happier and more efficient work force • Satisfied customers • Customer loyalty and repeat business • Using Collins Advanced Vocational Leisure and Recreation - Textbook - p316-329 produce research notes about each of the above

  8. Review • Identify three things you have learned today • Identify questions you have • Identify 1 thing you already knew

More Related