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IT Executive Summit on Improving IT / Business Alignment Wednesday, October 10, 2007 The Hilton New York Ne

IT Executive Summit on Improving IT / Business Alignment Wednesday, October 10, 2007 The Hilton New York New York, New York. Agenda:. 8:15am - 8:45am Registration and Networking Breakfast

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IT Executive Summit on Improving IT / Business Alignment Wednesday, October 10, 2007 The Hilton New York Ne

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  1. IT Executive Summit on Improving IT / Business Alignment Wednesday, October 10, 2007 The Hilton New York New York, New York

  2. Agenda: 8:15am - 8:45am Registration and Networking Breakfast 8:45am - 9:00am Introduction and Overview Ron Milton, Executive Vice President, Computerworld 9:00am - 9:30am The Value of IT / Business Alignment: A Closer Look at Business Service Management Rebecca Wetteman, Vice President, Nucleus Research 9:30am - 10:00am IT End-User Case StudyTom Delaney, Associate Dean for Information Technology & Chief Information Officer, NYU School of Law 10:00am - 10:15am Refreshment and Networking Break 10:15am - 10:45am Overcoming the Inhibitors to Alignment Rich Bentley, Director, IT Service Management, Compuware 10:45am – 11:15am Service: Assurance, Management & Evangelism Joe Kennedy, Vice President, Information Technology, State Street Corporation 11:15 – Noon Moderated Panel Discussion Moderator: Ron Milton, Executive Vice President, Computerworld Panelists: Rebecca Wetteman, Vice President, Nucleus Research; Tom Delaney, Associate Dean for Information Technology & Chief Information Officer, NYU School of Law; Rich Bentley, Director, IT Service Management, Compuware; Joe Kennedy, Vice President, Information Technology, State Street Corporation Noon Program Concludes

  3. Enter your business card for a chance to win: • Apple® iPod touch™ • 8GB* internal flash memory stores up to 1,750 songs, up to 10,000 digital photos (iPod nano-viewable photos transferred from iTunes), or up to 10 hours of video • Multitouch interface, gorgeous 3.5" widescreen display, Wi-Fi web browsing and more • Supports MP3 (up to 320 Kbps), MP3 VBR, AAC (up to 320 Kbps), Protected AAC (iTunes Music Store), Audible (formats 2, 3, 4), AIFF, Apple Lossless and WAV audio formats, plus BMP, JPEG, GIF, TIFF, PNG and PSD (Mac only) image formats; podcasting support

  4. Format for This Morning: • Introductory remarks and objectives for today • Agenda and session speakers • Speakers will take questions within time allowed • Mid-morning break • Panel discussion with open participation • Closing thoughts and “take aways” • Draw for Apple iPhone™ • Adjourn by Noon

  5. Alignment? As IT Leaders, do you ever get the feeling you aren’t seen as aligned with the Business Leaders that are your colleagues?

  6. The big question of IT taking a leadership role in the business? • “Good is not good enough… IT has to great!” • Wendell Fox, SVP – IT, Marriott International

  7. Show of Hands… In the context of IT service delivery, how many people feel that their IT organization is optimized in its alignment with business?

  8. Some Challenges to Consider/Identify With: • Does business really care about IT infrastructure and metrics if they don’t ID it with revenue/costs? • How should IT be measured on IT service delivery? • What role do SLAs play in this context? • Is it important for business process owners to have a view into IT service delivery? • How do you measure quality of IT service? • What role does Six Sigma play in service improvement? • How does ITIL fit into your daily IT operations?

  9. Our Objectives This Morning: Maximizing IT’s Alignment with Business • Enabling business-driven service delivery • Focus IT on aligning services on business-critical objectives • Understand all the tools and benefits associated with Business Service Management • Bigger picture of service delivery • Application analytics • End user experience monitoring • Six-Sigma and ITIL

  10. “Mr. Milton… My brain is full. Can I leave now?”

  11. Agenda: 8:15am - 8:45am Registration and Networking Breakfast 8:45am - 9:00am Introduction and Overview Ron Milton, Executive Vice President, Computerworld 9:00am - 9:30am The Value of IT / Business Alignment: A Closer Look at Business Service Management Rebecca Wetteman, Vice President, Nucleus Research 9:30am - 10:00am IT End-User Case StudyTom Delaney, Associate Dean for Information Technology & Chief Information Officer, NYU School of Law 10:00am - 10:15am Refreshment and Networking Break 10:15am - 10:45am Overcoming the Inhibitors to Alignment Rich Bentley, Director, IT Service Management, Compuware 10:45am – 11:15am Service: Assurance, Management & Evangelism Joe Kennedy, Vice President, Information Technology, State Street Corporation 11:15 – Noon Moderated Panel Discussion Moderator: Ron Milton, Executive Vice President, Computerworld Panelists: Rebecca Wetteman, Vice President, Nucleus Research; Tom Delaney, Associate Dean for Information Technology & Chief Information Officer, NYU School of Law; Rich Bentley, Director, IT Service Management, Compuware; Joe Kennedy, Vice President, Information Technology, State Street Corporation Noon Program Concludes

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