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Margaret Benefiel, Ph.D. Executive Soul ExecutiveSoul

The Soul of Care. Margaret Benefiel, Ph.D. Executive Soul www.ExecutiveSoul.com. Overview. Last night: Soulful leadership in tough times This morning: The soul of care. Definitions. Soul: a person’s or organization’s deepest core (May, 2004)

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Margaret Benefiel, Ph.D. Executive Soul ExecutiveSoul

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  1. The Soul of Care Margaret Benefiel, Ph.D. Executive Soul www.ExecutiveSoul.com

  2. Overview • Last night: Soulful leadership in tough times • This morning: The soul of care

  3. Definitions • Soul: a person’s or organization’s deepest core (May, 2004) • Leader: Leaders influence people to wrestle with conflicts in values, or with gaps between stated and lived values (Heifetz).

  4. Choosing the Path Following the heart Finding partners Daring to dream Staying on Track Keeping mission at the fore Practicing gratitude Battling for the soul Persevering to the End Breaking the cycle of violence Persevering to the end Finding spiritual guidance The Soul of Care

  5. Choosing the Path Following the heart Finding partners Daring to dream Staying on Track Keeping mission at the fore Practicing gratitude Battling for the soul Persevering to the End Breaking the cycle of violence Persevering to the end Finding spiritual guidance The Soul of Care

  6. Following the Heart, Finding Partners Rabbi Samuel Karff Spiritual foundations of healthcare “Nobody can take away my power to heal.” -- Sacred Vocation Program

  7. Morsi Mansour The dream: Healthcare for all The means: Empowering nurses -- Aswan Regional Healthcare Project Daring to Dream

  8. Choosing the Path Following the heart Finding partners Daring to dream Staying on Track Keeping mission at the fore Practicing gratitude Battling for the soul Persevering to the End Breaking the cycle of violence Persevering to the end Finding spiritual guidance The Soul of Care

  9. Jim Sanger Operationalizing the mission -- St. Mary’s Good Samaritan Hospital Keeping Mission at the Fore

  10. Meg Clapp Goal: Operationalizing the mission Means: Shifting the culture through gratitude -- Mass. General Hospital Pharmacy Practicing Gratitude

  11. Meg makes habit of thanking employees regularly MGH Pharmacy team practices gratitude Meg finds her heart expanded; she develops a thankful heart Atmosphere in group shifts; a culture of gratitude is created. Expansive Cycle of Gratitude Doing Being Individual Group

  12. Jean Quinn Goal: Thriving teams Means: Ongoing support -- Sophia Housing Battling for the Soul

  13. Choosing the Path Following the heart Finding partners Daring to dream Staying on Track Keeping mission at the fore Practicing gratitude Battling for the soul Persevering to the End Breaking the cycle of violence Persevering to the end Finding spiritual guidance The Soul of Care

  14. Genny Nelson Goal: a safe place to be nurtured and to heal Means: practicing nonviolence -- Sisters of the Road Café Breaking the Cycle of Violence

  15. Bob Carlson Enduring Dark Nights -- Reell Precision Manufacturing Persevering to the End

  16. The Leader’s Three-fold Path Purgative 1st Dark Night Illuminative 2nd Dark Night Unitive Awakening to awareness of spiritual reality Familiar approaches to prayer stop working Fully letting go – surrendering the illusion of absolute autonomy Abundant gifts from God begin to dry up Good works and flowering of the virtues Confusion – missing the closeness to God God seems to have disappeared Discovering that God gives good gifts Great energy to do God’s work Soul experiences union with God Realizing that following a spiritual path brings added dimension to life Questioning: What am I doing wrong? Even through alternative methods of prayer, God does not return Listening prayer Easier to persevere Ego and life become relativized to a higher good Discovering addictions and attachments Discovering that the spiritual journey Is about one’s own transformation Learning to desire God For God’s self Redoubling efforts, only to experience more dryness and frustration

  17. The Leader’s Three-fold Path 1. Purgative Awakening to awareness of spiritual reality First Dark Night Discovering that God gives good gifts Realizing that following a spiritual path brings added dimension to life Second Dark Night 2. Illuminative Discovering addictions and attachments Good works and flowering of the virtues 3. Unitive Fully letting go – Surrendering the illusion of absolute autonomy Great energy to do God’s work Continual process of learning to let go Listening prayer Easier to persevere Soul experiences union with God Discovering that the spiritual journey is about one’s own transformation Ego and life become relativized to a higher good

  18. The Organization’s Three-fold Path Purgative 1st Dark Night Illuminative 2nd Dark Night Unitive Chose to follow a spiritual path during formative years Transition: Can we grow and stay true to our values? Sought spiritual direction Internal politics intensified Clarification of values created new energy and commitment Perceived, understood, and articulated the soul of the organization Creativity stagnated Bob felt dissatisfied Adhered to spiritual principles through thick and thin Vision renewed Business back on values- based course to success Leadership weary Egos and company itself became relativized to a higher good Questioned whether principles would hinder success High morale, high productivity Began to move entire organization into Illuminative Way Hit a wall: no way forward Financial success Naysayers’ voices get stronger Values tested through challenges

  19. The Organizational Three-fold Path 1. Purgative Chose to follow a spiritual path during formative years First Dark Night Adhered to spiritual principles through thick and thin High morale, high productivity Second Dark Night 2. Illuminative Financial success Sought spiritual direction Perceived, understood, and articulated the soul of the organization 3. Unitive Clarification of values created new energy and commitment Continual process of learning to let go Business back on values- based course to success Vision renewed Began to move entire organization into Illuminative Way Egos and company Itself became relativized to a higher good Values tested through challenges

  20. Archbishop Desmond Tutu The necessity of caring for the soul. Finding Spiritual Guidance

  21. Centering prayer Yoga Walk in woods Yoga class Religious services Centering prayer group Look out window and breathe Stone in pocket Connect with co-worker Patient story Celebration, fun Mission discernment Soul Care Outside Workplace Inside Workplace Individual soul-enhancing practices Group soul-enhancing practices

  22. Enliven the soul in your organization You are empowered All members of an organization have a sphere of influence. Listen for soul Pride in workmanship and joy in work are manifestations of soulful care– and provide an opening to celebrate the human spirit. Don’t go it alone Soulful care transcends cultures and traditions – reach across differences while holding on to what makes you strong. Patience in Peril Difficult times are the very times it is most important to be patient and faithful.

  23. -- Your soul score? -- Gratitude chart? -- Soul care for self? -- Enliven organizational soul? Your Commitment

  24. Your Soul Score • Yourself ______ • Your team ______ • Your organization as a whole ______ (on a scale of 1-10, with 10 being the highest score)

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