1 / 10

Improving domiciliary care for people with dementia: The providers’ perspective

Improving domiciliary care for people with dementia: The providers’ perspective . UKHCA report Written and presented by Jennifer Roberts . Introduction . The aim of the project has been to identify: The challenges home care providers face

damara
Download Presentation

Improving domiciliary care for people with dementia: The providers’ perspective

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Improving domiciliary care for people with dementia: The providers’ perspective UKHCA report Written and presented by Jennifer Roberts

  2. Introduction The aim of the project has been to identify: • The challenges home care providers face • What is working well from the home care providers’ perspective and across all sectors of care • Initiatives, best practice and models that can set the benchmark for future care and support • How we can move things forward to improve and develop future dementia services

  3. The project • Aims • To show how providers are meeting the challenge of supporting people with dementia and their carers, and how they can deliver person-centred care and support in the future • Methodology • Providers participated by • Completing online surveys • Attending focus groups in Bristol and Exeter • Telephone interviews

  4. Challenges: Commissioning practices • Diagnosis • Assessments and reviews • Live-in care • Delivering quality dementia care services • Dementia awareness • Time and task focused commissioning • Personal Budgets • Framework agreements

  5. Challenges:Home care providers • Organisational arrangements and costs • Workforce recruitment and retention • Training • Links with other professionals and services • General concerns • Perception of home care • Perception of dementia

  6. Innovation, initiatives and best practice models • Innovative work around creating consistency and continuity in care • Improved computer rostering systems • Management of out of hours services • Developing in-house expertise (i.e. dementia mentors/champions) • Workforce development (i.e. train the trainer/dementia care mapping) • Integrating care services • Forming local community networks and links • Developing information sharing documents

  7. Moving forward Achieving an outcome-focused approach Opportunities for home care • Growth in the private market • Marketing • Building on existing services • Promoting the benefits of using a regulated home care provider over personal assistants • Developing and providing different services

  8. Key messages for commissioners • Dementia care pathway • Person-centred service delivery • Funding • Contracting clauses • Costs

  9. Key messages for providers • Personalisation • Service delivery • Workforce development • Links and multi-agency working

  10. Conclusion • It is crucial that commissioners and providers continue to build on and develop good working relationships • To achieve this, both partners must have: • Trust – the belief that each of them is • doing what they say they are doing and • honouring the commitments they make to • each other • Joint commitment to success • A shared focus on results • Good and open communication • An agreement to share risk

More Related