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Telecom Catalog

Telecom Catalog. Telecommunications Class Training April 2014. Agenda. Why Change? Billing Demos Cancel and Approve Emails and Attachments Hands-on Q&A. Questions? Save Q & A after presentation, please. Telecom questions? Call 510-664-9000

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Telecom Catalog

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  1. Telecom Catalog Telecommunications Class Training April 2014

  2. Agenda • Why Change? • Billing • Demos • Cancel and Approve • Emails and Attachments • Hands-on • Q&A Telecom Catalog Training

  3. Questions? Save Q & A after presentation, please Telecom questions? Call 510-664-9000 • Customer Care Unit (CCU) for Telecom Catalog questions, option 1, 1 & 3 or • Email us atccu@berkeley.edu Telecom Catalog Training

  4. Why change? • Current system no longer supported by vendor & will be retired. Telecom Catalog Training

  5. System Changes Telecom Catalog Training

  6. Dates to Remember • April 17 – The last day to place voice orders • April 18 – May 5 • We will move your existing Voice orders • No NEW Voice orders • No restrictions on Data Network Orders • May 6 • Telecom Catalog goes LIVE for Voice orders Telecom Catalog Training

  7. IST Billing Statements • IST Billing statements will only be viewed through BAIRS. • For access to BAIRS, please ask your MSO or department manager to assign you rights to view statements in BAIRS • http://www.bai.berkeley.edu/BAIRS/index.htm • For more billing information refer to the IST Billing FAQ handout in your package. • For more information for on managing IST Services within the Telecom Catalog, please refer to the View IST Services handout in your folder. Telecom Catalog Training

  8. Simplification of RolesFor more information on managing permissions, please see the Manage IST Permissions handout in your package. Telecom Catalog Training

  9. Approve/Reject Items List • My Approvals > Requestedto go to an item’s approval page Telecom Catalog Training

  10. Approving & Rejecting an Item • Via email Telecom Catalog Training

  11. Approval Request Telecom Catalog Training

  12. Approving an Item Telecom Catalog Training

  13. Rejecting an Item Telecom Catalog Training

  14. Shopping Cart  Telecom Catalog • Work Order Number = Request (REQ) • Many items are possible in one request • order item = requested item (RITM) • order item = requested item (RITM) • order item = requested item (RITM) Telecom Catalog Training

  15. Demos 1—Add Both Desktop Telephone and Line 2—Disconnect and Move https://ucbtest.service-now.com Telecom Catalog Training

  16. Add Other Voice Services • Find all other services such as 1MB, fax line, alarm lines etc. under “Add Other Voice Services”. Telecom Catalog Training

  17. Order Status Page Telecom Catalog Training

  18. Order Status Page II Telecom Catalog Training

  19. Attachments-floor plans, etc. Telecom Catalog Training

  20. To Cancel an Ordered Item • Go to My Items > RITM Telecom Catalog Training

  21. Additional Comments • Scroll down to additional comments & add your comment that you would like to cancel this item. • Press Save to update your comments. An email will be sent to the assigned CCU Rep for review. Telecom Catalog Training

  22. View Emails in a RITM Navigate to …My Items > RITM#> Activity Telecom Catalog Training

  23. Hands-on • Navigate to: https://ucbtest.service-now.com • 1-19900-26375-72 1. Add Both Desktop Telephone and Line > Place Your Order 2. Move > Add To Cart > Continue Shopping > Disconnect > Place Your Order Telecom Catalog Training

  24. Q & A Telecom Catalog Training

  25. Training & Support • Project Web Site: telcat.berkeley.edu • Production Web Site: tc.berkeley.edu -This site will be available after May 6th • Knowledge Base -Pre-launch: https://ucbtest.servicenow.com/ess/knowledge.do -May 6th and after: https://tc.berkeley.edu/ess/knowledge.do • email ccu@berkeley.edu Telecom Catalog Training

  26. Feedback • Please fill out the feedback form for us. We appreciate your input. • Email ccu@berkelely.edu if suggestions occur later Telecom Catalog Training

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