1 / 16

Technical Communication

Technical Communication. Narendra Kumar. https://www.proguide.com.sg/wp-content/uploads/2017/03/Course-Graphics-03.png. Communication: An Introduction. Communis (common); Communicare (to share) (Latin) [1] A process of sending/sharing and receiving messages / ideas / information.

danaf
Download Presentation

Technical Communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Technical Communication Narendra Kumar Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India) https://www.proguide.com.sg/wp-content/uploads/2017/03/Course-Graphics-03.png

  2. Communication: An Introduction • Communis(common); Communicare(to share) (Latin) [1] • A process of sending/sharing and receiving messages / ideas / information. One Way Communication Idea Source of Idea Message Receiver Ex. – reading books/letters etc, Oxford Advanced Learner’s Dictionary. Eighth Edition , 2010 Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  3. Communication: An Introduction Two Way Communication Got urmsz ! Message Idea Encoding Decoding Sender Receiver Medium Feedback / Response I hvsth 2 resp. Encoding Decoding Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  4. Formats of communication • Verbal communication • Use of spoken (oral)/ written form of a language • Oral : Face to face ; Includes paralinguistic features like tone, volume, pitch, accent, intonation, stress, rhythm etc. • Written : Letter, report, etc. • Non-verbal Communication • Use of Non-verbal cues during face to face communication • Kinesics : body movements, gesture, posture, facial expressions, eye-contact, haptics(stroking, hitting, patting, shaking hands etc.) • Proxemics : space between communicators • Chronemics : time dimension of communication Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  5. Technical Communication • A way of communication used in an organization to convey messages pertaining to scientific, technical, industrial, or business matters. • It includes simple definitions of tools, complex description of machines and processes, sophisticated explanation and interpretation of scientific principles, analysis or discussion of projects and proposals or systematic presentations of ideas and views. • Kinds: report, memo, brochure, manual, seminar, conference, presentation group discussion, notice, or interviews etc. Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  6. General vs. Technical Com. Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  7. History of Tech. Com. • During the period of renaissance / industrialization in the 14th to 17th century the explosion in the fields of medicine, science, religion, mechanical arts, graphic arts, and literature need a way to express their scientific and technical information. • The communication about science and technology developed in government systems, trades, military affairs and religion. • A number of universities showed interest and encouraged the scientific and technical communication. Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  8. History of Tech. Com. • In 15th century Johannes Gensfleisch of Gutenberg became the first publisher of printed books, but went bankrupt. • At this point, five new trades were established : typefounding, printing, publishing, editing, and bookselling. • In 18th century Philosophical Transactions of the Royal Society a scientific journal was published. • The patent system Technology was introduced by the scientific research community. • About 1830, no. of scientific journals ~ 500. • The first systematic index was started in 1901 by the Royal Society : International Catalog of Scientific Literature Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  9. History of Tech. Com. • In the 19th century, rapid industrialization encouraged science and technology, not only by demanding advances for commercial and military purposes but also by providing steam-driven printing presses for producing printed publications. • The printing of scientific researches started in standard format: 1. State the problem 2. Form a possible explanation or hypothesis 3. Observe, experiment, and record data 4. Interpret the data 5. Draw conclusions • In the first half of 20th century, technical writing developed as a profession. Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  10. Characteristics of Tech. Com. • Reader centric • Assist reader in problem-solving • Reflects the vision, mission and culture of an organization • Team work task, motivates collaboration • Set format to understand the information easily • Consists tables and graphics for illustration Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  11. Effective technical Com. • Eight characteristics: • Honesty : tell truth, don’t mislead, don’t manipulate data • Clarity : document should convey the message clearly • Accuracy : presenting inaccurate information is unethical, inaccurate data / info. may question the validity • Comprehensiveness : provide complete, self-contained discussion that enables readers to use the information safely, effectively, and efficiently. • Accessibility : make the document in smaller and independent sections so that readers can access the things they require immediately instead of wasting time in reading from beginning to the end and looking for the things they need. Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  12. Effective technical Com. • Conciseness : Try to convey a lot of messages economically by using shorter words, eliminating unnecessary and repetitive phrases and using economical grammatical forms. • Professional appearance : Follow a standard format of the organization or the professional field • Correctness : Correct spelling, grammar, punctuation, arrangement of sections Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  13. Why tech. com.?? https://economictimes.indiatimes.com/jobs/how-english-speaking-skills-are-keeping-indian-engineers-away-from-their-dream-jobs/articleshow/48384078.cms Job Outlook 2013, a report produced by National Association of Colleges and Employers (Markel, M. H. (2015). Technical Communication. Bedford/St. Martin’s, pp.15) Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  14. Importance of Technical Com. • All managerial or administrative activities involve technical communication, be it planning, organizing, recruiting, coordinating or decision making. • In an organization or industry technical information is frequently communicated in a proper format to specific audience through emails, proposals, reports, blogs, wikis etc. • The purpose of technical communication is to persuade and motivate the audience to take particular actions, or to help them to carry out their own work –related tasks. • In an organization higher the post, the greater you need good command of communication skills. Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  15. Paralinguistic features • Tone : the rising and falling quality of sound in a word; for example in Mandarin (Chinese) (https://www.thoughtco.com/four-tones-of-mandarin-2279480) • Pitch : how high or low a sound • Accent : A way of pronouncing a language, the emphasis given on a word. e.g British vs. American (/hɜːbl/ vs. /hɜːrbl) • Intonation : the rise and fall of the voice in speaking 1234567 (http://home.hib.no/al/engelsk/seksjon/SOFF-MASTER/SOFF_PROJECT_CDR/021-INTONATION.htm) • Stress : extra force on a particular word or syllable, for example in English to export an export(https://www.learning-english-online.net/pronunciation/stress-and-intonation/) • Rhythm : a strong regular repeated pattern of sound • Level tone : mā - mother • Rising tone: má - hemp • Falling - Rising tone : mǎ - horse • Falling tone : mà- scold https://www.frontiersin.org/articles/10.3389/fnhum.2014.00777/full Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

  16. Kinesics • Body movements :Body language shows personal relationships between people, as their body movements speak to others how they feel and think. • Gesture :Gesture is a movement of the head, hand, body, etc. to express an idea, feeling, emotions etc. • Posture :Posture gives us an idea about the attitude of the bearer towards the other persons involved in the process of communication. • Facial expressions :It conveys happiness, anger, surprise, boredom, fear, sadness, disgust, liking, disliking, rejection, love, jealousy, agreement, frustration etc. • Eye-contact :The individuals who engage in high levels of eye gaze are typically seen as more influential and effective in their dealings with others. • Haptics :The individuals who engage in high levels of eye gaze are typically seen as more influential and effective in their dealings with others. Narendra Kumar, Asst. Prof.(TEQIP – III, MHRD Govt. of India)

More Related