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SONY ESPAÑA. “ Make believe ”. Malin Sweden Benjamin Germany Paco Spain-shit Marco Spain-shit. TEAM VODOPAD. Sony España S.A was founded by the Sony Corp. The headquarter is located in Barcelona Profit: 23,200 mil € Benefits: 734,410 mil € Employees: 2,787. Introduction.
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SONY ESPAÑA “Makebelieve”
Malin Sweden • Benjamin Germany • Paco Spain-shit • Marco Spain-shit TEAM VODOPAD
Sony España S.A was founded by the Sony Corp. • The headquarter is located in Barcelona • Profit: 23,200 mil € • Benefits: 734,410 mil € • Employees: 2,787 Introduction
Sony Corp. is a major Japanese manufacturer of consumer electronics • Founded by Ibuka Masaru and Morita Akio in 1946 (Tokyo Telecommunications Engineering Corp.) • It adopted its present name in 1958. Historyof Sony Corp.
It began by making voltmeters, sound generators, and similar devices. Historyof Sony Corp.
1965: Sony have presence in Spain • Marketing products through the company Kosmos Electric SA. • 1982: Sony acquired the majority of the company • Renamed to Sony Spain S. A. • Nowadays: Sony España imports, exports and distributes products • like photografics material, electronics, radioelectrics and informatics with support. Historyof Sony España
TV • Video console • Laptops • Discs (MP3 Players) • Media • Cellphones Products - Overview
TV & Home Cinema: • Blue-ray Disc & DVD • DVD & USB players • Bravia TVs • Home cinemaprojectors & systems • Cameras & Camcorders: • Cyber-shot • DSLR andexchangeablelenscameras • Mobile HD snapcameras • Flash memoryand HDD camcorders • VAIO and Computing • Reader eBook • Home Audio • Hi-Fi systems & components Products
Memory, discs & batteries • Headphones • Car Audio • In-Car CD/ Radio tuners (with MP3 CD) • In-car CD changers • In-Car USB and Made foriPod • Accessories • lens • lights • microphones • batteries • cases • tripods • sportspacks • gps • Cables • Portable Audio • Playstation • Playstation I-III • PSP Products
Some of biggest competitors for each sectors are: • Nokia on mobile phones • Philips on general electronics • Canon on photograpics • Apple and HP on laptops Competitors
QFD Quality function deployment of Play Station 3 3
QFD – Howtomakeit • Identify customer wants • Identify how the good/service will satisfy customer wants • Relate customer wants to product hows • Identify relationships between the firm’s hows • Develop importance ratings • Evaluate competing products • Compare performance to desirable technical attributes
New, challeging innovations • Wide variety of products • React rapidly with the desires of the costumers • Mixing inside technology knowledge with outside experts The Key toSony´ssuccess
Impact on environment • Recycling program for the users • Information on website and conferences The Key toSony´ssuccess
Computer Aided Design • First usage in 1980 • Helps out in the process of their digital products • Helps out in the process of developing embedded software OPERATIONS TECHNOLOGY
Using the Intranet • People in general does not like changes • Wanted to encourage people to use CAD 3D • Needed a good comunication system giving access to all departments OPERATIONS TECHNOLOGY
Internet usage - website • Comunication tool to costumers • Feedback • Efficient support service • Using the website as a represantiv image of the company itself OPERATIONS TECHNOLOGY
Quality Costs Analysis • High Quality Standards • Reliability, Safety & Performance • Avoiding external failure costs • Warranties • Liability Costs • Lost of Benefits • Bad image • Prevention costs
Quality Costs Analysis Reports of problems and opinions of employees (as use PS3 while working) Active Customer Feedback Invest amount of money in quality assurance.
Any Questions? Thanksforlistening