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Blackboard Next Generation (Version 9.1) Upgrade

Blackboard Next Generation (Version 9.1) Upgrade. NIU Faculty Support Plan. Slides available for download from http://j.mp/niubbngplan. Blackboard Usage at NIU. 2. Blackboard Usage at NIU. As of Fall 2010:. 97% of students 75% of instructional Faculty/Staff/TAs 50% of course sections

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Blackboard Next Generation (Version 9.1) Upgrade

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  1. Blackboard Next Generation (Version 9.1) Upgrade NIU Faculty Support Plan Slides available for download from http://j.mp/niubbngplan

  2. Blackboard Usage at NIU 2

  3. Blackboard Usage at NIU As of Fall 2010: • 97% of students • 75% of instructional Faculty/Staff/TAs • 50% of course sections • 3.6 course sections/student on Blackboard More details: www.niu.edu/blackboard

  4. Use of Blackboard by (individual) Students 23,040 Usage % for fall ‘10 with 23,795 enrolled is 96.8% of total number of students

  5. Use of Blackboard by (individual) Faculty/Staff/TAs to Teach 1,320 Usage % for fall ‘10 with 1,761* faculty/instructors/TA/teaching staff is 74.96%*1,761 includes only those providing direct instruction

  6. Number of Credit Course Sections in Blackboard 2,514 Usage % for fall ‘10 with 5,106* sections is 49.23%*No. of course sections including thesis, dissertation, and independent studies is 5,106

  7. Number of Course Enrollments in Blackboard 87,687 Students enrolled in several courses that use Blackboard in a semester

  8. Blackboard Next Generation UpgradeFaculty Support Plan

  9. Current Blackboard Support • The comprehensive support provided by our Center on teaching with Blackboard includes the following: • Hands-on workshops (series of 40+ different workshops) • Individual consultations (In FY10 alone, 523 consultations on Blackboard were offered to 230 unique individuals) • Usage documentation (250+ webpages) (9,800 unique visitors per month to the help site in FY10) • 246 answers to Frequently Asked Questions (searchable) • 37 step-by-step online tutorials (searchable) • Podcasts (23+ episodes) on teaching with Blackboard • Quick Guides on using Blackboard • 24 archived online workshops, Ask-A-Question, etc.

  10. Faculty Support Plan Phases Install new system on a development (BbDev) server Test new features and system interfaces Create upgrade page to document new features, changes, and include links to applicable support materials provided by Blackboard Update Teaching with Blackboard support site (niu.edu/blackboard) to reflect new features major interface changes Convert site from WebCRMA to new Cascade CMS as part of the redesign update process Outline of features and pre-existing support materials at niu.edu/blackboard/ng Articles in Fall ’10 & Spring ’11 newsletters and campus media Episodes on Teaching with Blackboard Podcast devoted to changes Notices of new features posted to FacDev blog, Twitter, and Facebook, and notices to users Screencasts and/or quick tip highlighting changes Online preview sessions archived for on-demand viewing 2 invite-only hands-on preview sessions for support staff and faculty power users [3/29,4/6] 3 online preview sessions [60 min] for faculty/staff & TAs via Wimba Classroom [3/29,4/12,4/26] 3 hands-on preview sessions for faculty/staff & TAs [4/8,5/3,5/18] 2 invite-only hands-on preview sessions for faculty teaching during intersession [4/28, 5/16] 10 Bb Tune-up sessions for experienced users offering hands-on overview of changes and new features [6/6,6/7,7/19,7/27,8/4,8/9, 8/11,8/17(2),8/19] 7 Bb I & II hands-on sessions for users new to Bb [6/2,6/15,7/13, 7/21,8/15,8/19] 2 Bb NG Boot Camps (4 in-depth hands-on sessions for faculty/staff on 9.1 new feature sets) [6/3,8/10] Blackboard Open Lab sessions [11AM-1PM] each day during 1st week of summer & fall 2011 terms [6/13,6/14, 6/15,6/16,8/22,8/23, 8/24,8/25,8/26] College-specific sessions available upon request Consultations with individual faculty/staff and TAs upon request Phase 5: Open Labs& Special Sessions Phase 4: Hands-on Face-to-Face Workshops (Beginning Summer 2011) All workshops 90 mins Phase 3: Preview Sessions (Beginning Spring 2011) Hands-on preview sessions 90 mins each; Online preview sessions 60 mins each Phase 2: Communications of New Features and User Interface Changes (Beginning Fall 2010) Phase 1: Documentation and Support Materials Preparation (Beginning Summer 2010) Hands-on preview sessions and face-to-face workshops will be 90 minutes in length; Online preview sessions will be 60 minutes in length

  11. Faculty Support Plan Timeline Version 9.1 installed on bbdev. FacDev & ITS begin testing system Support plan drafted & shared with Provost, Council of Deans, and Faculty Development Advisory Committee Initial draft of redesigned support site ready on new CMS Preliminary info on 9.1 available on current support site New support site goes live New tutorials, quick guides, etc. developed in response to questions received New features in 9.1 covered in all future Blackboard workshops Consultations with individual faculty/staff and TAs upon request Outage / Upgrade to Bb 9.1 (5/29 - 5/30) Redesign of existing support site begins 2010 2011 9/10 10/10 11/10 12/10 1/11 2/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11 Phase 1: Documentation and Support Materials Preparation Phase 2: Communications of New Features and User Interface Changes Phase 3: Preview Sessions Phase 4: Hands-on Face-to-Face Workshops Phase 5: Open Labs & Special Sessions Last updated: 11/7/10

  12. Workshops Scheduled • 40 workshops currently scheduled for Spring & Summer 2011: • 10 preview sessions prior to upgrade • 8 hands-on workshops for new users • 10 “tune-up” workshops for experienced users • 2 “boot camp” days of in-depth advanced sessions • open lab sessions every day of the first week of summer and fall semesters for individual assistance • Capacity planning to meet training needs • Some workshops will also be offered online

  13. Faculty Support Plan Challenges • Updating over 80% of existing documentation • Designing new documentation for new features • Priority training for those teaching intersession courses that overlap the upgrade in May 2011 • Training nearly 1,300 instructional faculty/TAs during summer 2011 (when they are not on contract!) • Retraining current basic to advanced users • Training new faculty/staff/TA users from Aug 2011 • Responding to increased faculty support requests • Staffing and facilities for handling all these needs

  14. Communicating The Change

  15. Presentations on Campus • Provost – Oct. ‘10 • Council of Deans – Nov. ’10 • President’s Senior Cabinet – Jan. ’11 • College of Engineering & Engineering Technology Faculty – Jan. ‘11 • Computing Facilities Advisory Committee – Feb. ’11 • College of Health & Human Sciences Faculty – Apr. ‘11

  16. Website niu.edu/blackboard/ng

  17. Quick Tip Intro youtube.com/watch?v=ei8ufG8amk8

  18. Newsletters niu.edu/spectrum

  19. Emails

  20. Blog facdevblog.niu.edu

  21. Twitter twitter.com/facdev

  22. Facebook facebook.com/facdev

  23. Podcast niu.edu/blackboard/podcast 23

  24. Postcard

  25. Online Workshop Archives niu.edu/facdev/programs/archives.shtml

  26. Blackboard Login Page webcourses.niu.edu

  27. Technical Considerations

  28. Technical Considerations • Legacy Storage vs. Content System Storage • Building Block Compatibility • User Interface for Custom Building Blocks • Testing Service Packs • Timing of Outage for Upgrade • Others?…

  29. Additional Comments Slides available for download from http://j.mp/niubbngplan

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