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Oversight and Performance Management in the Daisy System Coordinating Youth Services

Oversight and Performance Management in the Daisy System Coordinating Youth Services California Youth Council Institute May 14 - 15, 2002. Performance Management. Not just an issue about WIA performance measures

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Oversight and Performance Management in the Daisy System Coordinating Youth Services

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  1. Oversight and Performance Management in the Daisy System Coordinating Youth Services California Youth Council Institute May 14 - 15, 2002

  2. Performance Management • Not just an issue about WIA performance measures • In the daisy, you must depend on the performance of other systems that do not have corresponding performance measures

  3. Performance Issues • Performance measurement is highly variable, principally affected by how goals are set. • Undue focus on assessment instrument – so that you can manipulate system to yield small gains.

  4. Why build system for P/m? • Data used to determine goal attainment for the program as a whole will not be available timely, and cannot be used to manage day to day program goals • That is done through C/M • Need to set clear goals for all partners through the C/M process

  5. Oversight of the system • Need more than just WIA performance measures • Assess aspects of youth development • Assess progress toward building a system • Provide feedback to partners • Need broader measures – attendance, grades, lowered dropout rates, completion of ISS service, C/M ratio

  6. Best practices for program management • C/M as mentor • High level of support • Heavy follow-up (i.e., post-placement support) • MIS by outcomes (goals for each C/m)—I.E., 80% graduation rate; goals tied to performance evaluation

  7. Career dev Academic Support Boys & Girls Club TYC & courts Assessment, ISS, Case Mgmt, Follow-up Foster care Summer Jobs Teen Parents Big Brothers School- to-career

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