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Briefing to the Portfolio Committee on the Batho Pele Programme for the Public Service 19 May 2010

22. Quote by President. . What we need is a different type of a public servant; a public servant who respects the citizens he or she serves. A public servant who values the public resources she has been entrusted to manage. We need a public servant who comes to work on time and performs his or her

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Briefing to the Portfolio Committee on the Batho Pele Programme for the Public Service 19 May 2010

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    1. Briefing to the Portfolio Committee on the Batho Pele Programme for the Public Service 19 May 2010

    2. Quote by President

    3. OVERVIEW

    5. The Constitution, 1996 (Chapter 10:Public Administration)

    6. The White Paper on the Transformation of the Public Service (WPTPS), 1995

    7. White Paper on Transforming Public Service Delivery (Batho Pele, 1997)

    9. Rationale for Batho Pele

    10. What is Batho Pele?

    11. COMMITMENT TO SERVICE DELIVERY

    13. BATHO PELE PRINCIPLES

    14. CONSULTATION

    15. SERVICE STANDARDS

    16. ACCESS

    17. COURTESY

    18. INFORMATION

    19. OPENNESS AND TRANSPARENCY

    20. REDRESS

    21. VALUE FOR MONEY

    23. Translating the Belief Set into Action…..

    24. The three pillars underpinning the Batho Pele Value System

    26. COMPLIANCE TO BATHO PELE

    27. CHALLENGES

    28. CHALLENGES

    29. CHALLENGES

    30. CHALLENGES

    31. CHALLENGES

    32. CHALLENGES

    34. SERVICE DELIVERY CHARTER

    35. DEVELOPING A SERVICE DELIVERY CHARTER

    36. ADVANTANGES OF A SERVICE DELIVERY CHARTER

    37. SETTING SERVICE STANDARDS

    39. Roll-out of Batho Pele Flagship Programmes

    40. Roll-out of Batho Pele Flagship Programmes

    41. Revitalisation of Batho Pele

    42. Access Strategy

    43. Know Your Service Rights Campaign (KYSRC)

    44. Service Delivery Improvement Plans (SDIP)

    45. Khaedu

    46. Batho Pele Change Management Engagement Programme (BPCMEP))

    47. Annual Public Service Week

    48. Africa Public Service Day (APSD)

    50. Refocus of Batho Pele Approach

    51. Batho Pele Impact Assessment Approach

    52. Izimbizo’s and Site visits

    53. Izimbizo’s and Site visits

    54. Batho Pele Impact Assessment Approach Provincial Principle allocations

    55. Batho Pele Impact Assessment Approach Monthly themes

    56. Outcome based Approach to Service Delivery

    57. Linkage to Outcome- based Approach: Outcome 12

    58. Linkage to Outcome- based Approach: Outcome 12

    59. Linkage to Outcome- based Approach: Outcome 12

    60. Linkage to Outcome- based Approach: Outcome 12

    61. Collaborative Efforts for BP Continuous Improvement

    62. Collaborative Efforts for BP Continuous Improvement

    63. COMPULSORY COMPLIANCE MEASURES

    65. Batho Pele Co-ordinator

    66. 9. CONCLUSION Together beating the drum for service delivery because WE BELONG, WE CARE, WE SERVE to make A BETTER LIFE FOR ALL…….

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