Julie Binter Organizational Learning Professional Arizona State University/Arizona Supreme Cou rt

1. Emotional Intelligence Julie Binter Organizational Learning Professional Arizona State University/Arizona Supreme Court

2. Peter Salovey & John Mayer

3. Emotional Intelligence “The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.” - Salovey & Mayer 1999

4. Our Focus Today • What is EI? • Why is important? • How do you develop it?

6. Emotional intelligence is effectively blending thinking and feeling to make optimal decisions.

7. EI is FUSION

8. EI = Being Smart with Feelings

9.  Taste   Touch   Smell  Sight   Sound 

11. Provide Data Exist Rub off on others Affect us

12. What Gets in the Way?

13. Our Brains Limbic brain emotions, memory, attention Cortical brain language, math, analysis

15. Feeling Brain Limbic brain Emotional Headquarters Thalamus “watches” for threat Hippocampus pays attention Amygdala houses reactions 80,000x the speed of the cortex or “thinking brain”

16. http://www.youtube.com/watch?v=isiSOeMVJQk

17. “Air traffic controller” Cortex “Translator” Sensation “emotional headquarters”

18. Hijacking “Air Traffic Controller” Cortex “Translator” Sensation “emotional headquarters” Sometimes, the brain reacts to a potential threat and bypasses the cortex (thinking brain) and the signal goes straight to the amygdala.

20. “Amygdala Hijacking” Feeling Brain cut off from Thinking Brain http://www.youtube.com/watch?v=A0VOgGPUtRI Hijacking - Joseph LeDoux, The Emotional Brain

21. Have you ever seen or had an amygdala hijacking?

22. Reaction Cycle

23. Escalator

24. Why is EI important?

25. Social and emotional abilities were 4x more important than IQ in determining professional success and prestige. (Feist & Barron, 1996 cited in Cherniss, 2000)

26. UCLA research indicates that only 7% of leadership success is attributable to intellect; 93% of success comes from trust, integrity, honesty, creativity, presence and resilience. (cited in Cooper and Sawaf, 1996)

27. “They may forget what you said, but they will never forget how you made them feel.” – Carl W. Buechner

28. Developing EQ • Know Yourself • Clearly seeing what you feel and do. • Choose Yourself • Doing what you mean to do. • Give Yourself • Doing it for a reason. Self awareness Self management Self direction

29. What am I feeling?

30. Emotional Literacy

31. BMH Scan

32. Recognize Patterns

33. Know Yourself • How aware am I of what I am feeling in the moment? • How do my feelings, mood and behavior impact other people? • What helps me manage my feelings to stay more positive?

34. What options do I have?

35. “The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy .” Martin Luther King, Jr.

36. Choice Points Choice Points

37. Six Second Pause

38. EI You Can See Autopilot Blaming Unforgiving Defending Stonewalling Judging Excluding Choice Bouncing back Listening Empathizing Risking Flexing Including

39. Consequential Thinking

40. Navigating Emotions

41. The Plutchik Model

43. Optimism

44. Intrinsic

45. Choose Yourself • What causes me to get hijacked? • How am I currently managing my feelings? • How can I become more aware of how my emotions impact the decisions and choices I make?

46. What is my empathic and principled choice?

48. Noble Goal

49. Give Yourself • What motivates my life today? • How can I connect more deeply with others in my daily interactions? • How empathic am I?

50. Take Action!