Ho Van Hien Master in Business & Marketing Management Tell 0908285868

1. ABOUT MY SELF ABOUT MY SELF • Ho Van Hien • Master in Business & Marketing Management • Tell 0908285868 • Email phrhienpharm70@gmail.com • Subject Introduction to Management

2. COURSES REGULATIONS COURSE REGULATIONS Don’t use telephone in the class Be Punctual To be diligent (=>80% Total Time) Don’t do others in the class Testing

3. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? Chapter 1 Managers and Managing

4. 1.Describe what is management ? Why management is important ? What managers do ? How managers utilize resources efficiently and effectively to achieve organization goals ? 2.Differentiate among 3 levels of management Understand the responsibilities of managers at different levels in the organizational hierarchy LEARNING OBJECTIVES .After studying this chapter, you should be able to

5. 3. Distinguish among Planning, Organizing, Leading & Controlling Explain how managers’ ability to handle each one can affect organizational performance 4. Identify the roles managers perform, the skills they need to execute those roles effectively & the way new IT is affecting these roles & skills. 5. Discuss the principal challenges managers face in today’s increasingly competitive global environment Learning Objectives (cont’d) LEARNING OBJECTIVES (cont’d)

6. 3. Managerial Functions POLC Planning /Organizing/Leading /Controlling Chapter Outline CHAPTER OUTLINE 1. What is Management? - Achieving High Performance : A Manager’s Goal 2. Why Study Management? 4. Types of Managers +Levels of Management + Areas of Managers + Recent Changes in Managerial Hierarchies

7. Chapter Outline (cont’d) CHAPTER OUTLINE (cont’d) 5. IT, Managerial Roles & Skills + Managerial Roles Identified by Mintzberg + Being a Manager + Managerial Skills 6. Challenges for Management in a Global Environment +Building a Competitive Advantages + Maintaining Ethical Standards + Managing a Diverse Workforce + Utilizing New IT & E- commerce

8. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? What Is Management? • Management • The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently. • Managers • The people responsible for supervising the use of an organization’s resources to meet its goals. • Resources are organizational assets • People  Skills  Knowledge  Information • Raw materials Machinery Financial capital

9. Four Functions of Management IT, Managerial Roles & Skills Challenges for Management What is Management? Types of Managers Why Study Management? + Right Goals + Good use Resources - Wrong Goals - Poor use Resources + Right Goals - Poor use Resources - Inappropriate Goals +Good use Resources Product client want Expensive Price Product client want Good Price& Quality High Efficiency, Effectiveness & Performance in an Organization Effectiveness Low quality Client don’t want High quality Client don’t want Low High Efficiency Low Figure 1.1 . Inappropriate Goals + Good use Resources

10. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? Organizational Performance ORGANIZATIONAL PERFORMANCE • Organizational Performance • A measure of how efficiently and effectively managers are using organizational resources to satisfy customers and achieve goals. • Efficiency • A measure of how well or productively resources are used to achieve a goal. • Effectiveness • A measure of the appropriateness of the goals an organization is pursuing and the degree to which they are achieved.

11. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? Why Study Management? • Proper management directly impacts improvements in the well-being of a society. • Studying management helps people to understand what management is and prepares them to accomplish managerial activities in their organizations. • Studying management opens a path to a well-paying job and a satisfying career.

12. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? PLANNING + Appropriate Goals + Good Resources CONTROLLING + Accurate Measuring + Monitoring Systems + Evaluate Achieve Goals ORGANIZING + Establish Task + Authority Relationships LEADING + Motivate coordinate + Energize individuals & groups FOUR FUNCTIONS OF MANAGEMENT Figure 1.2

13. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? PLANNING • Identifying and selecting appropriate goals and courses of action for an organization. • Outcome = strategy of the organization. • Three steps in the planning process • Deciding which goals to pursue • Deciding what courses of action to adopt • Deciding how to allocate resources

14. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? MANAGEMENT KEY CONCEPTS • Organizations • People working together and coordinating their actions to achieve specific goals. • Goal • A desired future condition that the organization seeks to achieve. • Strategy • A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals.

15. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? ORGANIZING • Structuring working relationships in a way that allows organizational members to work together to achieve organizational goals. • Outcome = Organizational Structure • Formal system of task and reporting relationships that coordinates and motivates employees. • Involves: • Grouping employees into departments according to the tasks performed. • Laying out lines of authority and responsibility for organizational members. • Deciding best way to coordinate resources, (eg. Human)

16. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? LEADING • Articulating a clear vision to follow, and energizing and enabling organizational members so they understand the part they play in attaining organizational goals. • Leadership involves using power, influence, vision, persuasion, and communication skills. • Outcome = highly motivated and committed organizational members.

17. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? CONTROLLING • Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance. • Monitoring individuals, departments, and the organization to determine if desired performance standards have been reached. • Taking corrective action to increase performance as required. • Outcome = ability to measure performance accurately and regulate efficiency and effectiveness.

18. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? • Levels of management • First-line managers • Responsible for day-to-day operations. Supervise people performing activities required to make the good or service. • Middle managers • Supervise first-line managers. Are responsible to find the best way to use departmental resources to achieve goals. • Top managers • Responsible for all departments and have cross-departmental responsibility. Establish organizational goals and monitor middle managers. Form the top management team along with the CEO and COO.

19. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? LEVELS OF MANAGEMENT IN A CORPORATION

20. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? LEVELS OF MANAGEMENT Figure 1.3

21. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? RELATIVE AMOUNT OF TIME THAT MANAGERS SPEND ON THE 4 MANAGERIAL FUNCTIONS Figure 1.4

22. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? RELATIVE AMOUNT OF TIME THAT MANAGERS SPEND ON THE 4 MANAGERIAL FUNCTIONS 10% (C) 14% (C) 13% (C) 22% (L) 15% (P) 36% (L) 18% (P) 28% (P) 51% (L) 15% (P) 24% (O) 36% (O) 33% (O) Top managers First line Managers Middle Managers Figure 1.4

23. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? RELATIVE AMOUNT OF TIME THAT MANAGERS SPEND ON THE 4 MANAGERIAL FUNCTIONS Top Manager Middle Manager Middle Manager Middle Manager Middle Manager First line Manager Figure 1.4

24. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? • Department • A group of people who work together and possess similar skills or use the same knowledge, tools, or techniques. AREAS OF MANAGERS

25. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? RECENT CHANGES IN MANAGERIAL HIERARCHIES • Factors Creating Change • Global Competition • New Information Technologies (IT) & E-commerce • Restructuring • Downsizing an organization by eliminating jobs at all levels in the organization. • Reduces labor costs by cutting jobs • Promotes higher efficiency in use of resources • May result in low morale and overwork complaints for surviving employees • May increase customer complaints about service.

26. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? MANAGEMENT TRENDS • Empowerment • Expanding tasks and responsibilities of workers. • First-line managers act as coaches and mentors in providing advice and guidance to teams. • Self-Managed Teams • A group of employees with the responsibility for supervising their own actions such that the team can monitor its members and the quality of the work performed.

27. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? IT,MANAGERIAL ROLES & SKILLS • Managerial Role • The specific tasks that a person is expected to perform because of the position he or she holds in the organization. • Roles are directed inside as well as outside the organization. • Roles are defined into three role categories (asidentified by Mintzberg): • Interpersonal  Informational  Decisional

28. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? DECISIONAL ROLES • Roles associated with methods managers use in planning strategy and utilizing resources. • Entrepreneur— deciding which new projects or programs to initiate and to invest resources in. • Disturbance handler— managing an unexpected event or crisis. • Resource allocator— assigning resources between functions and divisions, setting the budgets of lower managers. • Negotiator— reaching agreements between other managers, unions, customers, or shareholders.

29. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? INTERPERSONAL ROLES • Roles that managers assume to provide direction and supervision to both employees and the organization as a whole. • Figurehead— symbolizing the organization’s mission and what it is seeking to achieve. • Leader— training, counseling, and mentoring high employee performance. • Liaison— linking and coordinating the activities of people and groups both inside and outside theorganization.

30. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? INFORMATIONAL ROLES • Roles associated with the tasks needed to obtain and transmit information in the process of managing the organization. • Monitor— analyzing information from both the internal and external environment. • Disseminator— transmitting information to influence the attitudes and behavior of employees. • Spokesperson— using information to positively influence the way people in and out of the organization respond to it.

31. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? High Variety Fragmentation ManagerialProblems Brevity BEING A MANAGER

32. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? MANAGERIAL SKILLS • Conceptual skills • The ability to analyze and diagnose a situation and distinguish between cause and effect. • Human skills • The ability to understand, alter, lead, and control the behavior of other individuals and groups. • Technical skills • The specific knowledge and techniques required to perform an organizational role.

33. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? SKILLS TYPES NEEDED BY MANAGERIAL LEVEL Figure 1.5

34. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? • Increasing Number of Global Organizations. • Building a Competitive Advantage • Maintaining Ethical Standards • Managing a Diverse Workforce • Utilizing Information Technology • and E-commerce CHALLENGES FOR MANAGEMENT IN A GLOBAL ENVIRONMENT

35. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? BUILDING A COMPETITIVE ADVANTAGE • Increasing Efficiency • Reducing the quantity of resources used to produce goods and services • Increasing Quality • Introducing Total Quality Management (TQM) to improve quality • Increasing Innovation • Adapting to bring new products to market faster • Increasing Responsiveness to Customers • Empowering employees to deal with customers

36. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? Innovation Efficiency Quality Responsiveness to Customers BUILDING BLOCKS OF COMPETITIVE ADVANTAGE Competitive Advantage Figure 1.6

37. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? MAINTAINING ETHICAL STANDARDS • Factors Influencing Behaviors • External pressures from stockholders for increased organizational financial performance • Internal pressures from top management on lower-level managers to increase the organization’s competitive performance and profitability • Societal, cultural, and environment demands on the organization

38. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? MANAGING A DIVERSE WORKFORCE • The Increasing Diversity of the Workforce • Non-Discriminatory Employment Practices • Performance-Enhancing Benefits of a Diverse Workforce

39. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? UTILIZING IT & E-COMMERCE • Benefits of IT and E-commerce • Makes more and better information about the organization available to outsiders • Empowers employees at all organizational levels • Helps managers carry out their roles more effectively and efficiently • Increases awareness of competitive opportunities • Makes the organization more responsive to its customers

40. Four Functions of Management IT, Managerial Roles & Skills What is Management? Challenges for Management Types of Managers Why Study Management? THE END