Pillar two Non mobile (blue collar) workers, logistics functions Presentation and discussion on training offer Final c

1. Pillar two Non mobile (blue collar) workers, logistics functions Presentation and discussion on training offer Final conference, Brussels, 3 & 4 April, 2012 AFT-IFTIM 1

2. Access to the profession and perspectives Unskilledworker (handler, orderpicker) – no training or particularlevel of studiesrequired in the companies; Nextstep: forklifttrainingForklift truck operator; Additional training available for furthercareerevolution – documentation and planning of storagewith computer planning operations, steering or supervising of logisticalprocessesat the warehouse, safetyregulations and accomplishment, statisticalindicators of the warehouse performance  warehousekeeper, store keeper, master craftsman, operationscoordinator, logisticsplanner etc.

3. No particular training required for basic jobs Provision of definitions of job descriptions for the purpose of employment and vocationalcareer guidance– Employmentagencies, vocationallegislation, Chambers of Commerce. For unskilledworker (ISCO 933 group - handler, orderpicker) – no training or particularlevel of studiesisrequired to startworking in a Warehouse. In most of cases, the training for blue-collarworker (handler, helper and unskilledworkerisdonewithin the companies). The further training to become a forklift driver isofferedatexternal training centers. A specificlicenseisprovidedafter passing the examinationincludingtheory and practice.

4. …but training is required to operate a forklift truck The duration of training programmes aimingonly the obtention of the forklift driver certificate are rather short –from 8 hours to 100h including the test. The course includes the requiredtheoretical and practical aspects needed for driving a forklift truck in safe conditions, first aid, health and safetyrules in a warehouse etc. The forkliftoperator course canbe part of training programmes for vocational training of longer duration - 2-3 years (likeSkilledworker for store logistics, Skilled store assistant, Master craftsman etc.). The duration and pricesvaryfrom one country to another. The shortest one wasrecorded in Bulgaria – 1 day - 8 hours, but the usual duration is of 3-10 days. Access conditions: Olderthan 18 years Physically and mentallyqualified (medicalcertificate) Pricesvaryaccording the type of forklifttargeted and startfrom 40-65 € In Bulgaria up to 320 € in Austria.

5. A variety of training programmes… A widevariety of courses are available for furthercareerdevelopment towards jobs likeSkilledemployee - warehouselogistics, skilled employee – logistics/materials management, master craftsman in logistics etc. The observed duration isbetween 6 to 30 months, beingdone in full time or part time, oftenbeing part of apprenticeship. Training programmes canbedividedinto 3 main categories, according to theircharacteristics:

6. …and possibilities of careerdevelopment For thosehavingacquired the basic skillsthrough the basic education, allowingthem to carry out a specificlogistics job (especiallyyoungsters), furthereducation programmes, focusedon the ongoingdevelopment of skillsfor employees, are available. Most of them are part-time or short full-time programmes. The modes of financingalsocover a variety of situations – on ownexpenses, coveredby employmentagencies for jobseekers, salarypartlypaid to the employeeduringhis training (Denmark, AMU system), feescovered 100% by the employer or 50/50 by the employer and the employee. The interviews withincompanies have revealedthatmost of themagree to coverthe expensesfor the training of theiremployees. Best elements are encouraged to follow trainings, startingfrom the forkliftdriver courses and further, allowingthem to undertakefunctionsat a higherlevel(team leader, storekeeper, warehouse manager…).

7. Czech Republic: example of blue collar training Forklift driver: Conditions of admission: Min. 18 yearsold; Medicalcertificate The training: Delivered by a training centre, 2-3 days. Varies according to the type of forklift truck. Validation: Exam (test) to obtain the certificate. The certificateis to berenewed everyyear, whichisdoneafter a training of 1 day. Storekeeper: no specific initial training isrequired by employers. Nevertheless, manyemployersprioritize candidates which have atleast theirhighschool degreeand/or a training of warehouse and transport operator. The duration is 3 years and the course isdelivered by someprofessional schools.

8. Apprenticeship training to become a Warehouse operator (Denmark) Basic course Stock 1 Stock 2 Stock 3 Computer inventory management 2 1.0 weeksStorage Economics 1.0 weeksTime, case and resource management 0.6 weeksForeignLanguage 1.0 weeksLogistics and collaboration 1.0 weeksQuality management and qualityconsciousness 0.8 weeksElective 0.2 weeks5.6 weeks  First Aid / Fire 0.5 weeks Intro t. transport 2.0 weeks Intro driving lessons 1.0 weeks handling / stowage 1.0 weeks Transportation Science 1.5 weeks Informationstekn. 1.0 weeks Transportation Danish 1.0 weeks Transport Industrial relations 0.5 weeks Transport Geography 1.0 weeks New to store 2.0 weeks Forklift cert. B 2.5 weeks Work-Industry Fixed 0.5 weeks14.5 weeks Category B 1.6 weeks,Convenient store 1.0 weeks-Unit Loads 1.0 weeks-Social Studies 1.0 weeks-Computer inventory management-introduction 1.0 weeks -Ergonomics 0.4 weeks 6 weeks Computer inventory management 1.0 weeksCustomer service stock 0.6 weeksSocial Studies 0.5 weeksHealth 0.5 weeksErgonomics 0.6 weeksStorage and shipment of dangerous goods 0.8 weeksForeign Language 1.0 weeks 5 weeks Specialty Warehouse & LogisticsLogistics Management and organization 4.0 weeksEntrepreneurship and Innovation 1.0 weeksLast Fuse 0.6 weeksOptional specialization 4.0 weeks9,6 weeks9.6 weeks Specialty Warehouse & Transport Entrepreneurship and Innovation 1.0 weeksDriving Training cat. C 1.6 weeksBasic skills training EU 8.0 / 4.0 weeks10.6 / 6.6 weeks ApprenticeshipSocial Studies of International affairs and study 1.7 weeksInformation technology 1.0 weeksApprenticeship 0.5 weeksElective 0.6 weeks3.8 weeks

9. Germany : warehouse operator course

10. France: warehouse operator training The title in National language is: Titre Professionnel(TP) AGENT MAGASINIER Another option is theB.E.P transport et logistique • The translation in English could be: warehouse operator, warehouse agent • B.E.P transport et logistique: vocational studies certificate in Transport and logistics. TP AGENT MAGASINIER:A holder of an advanced vocational diploma in Logistics and Marketing participates in: reception, storage and monitoring of mainly wholesale or direct wholesale products. He (she) drives a fork-lift truck to move stacked cases, pallets or boxes in the storage area. He (she) stores goods so that they can be recovered quickly as soon as the customer requests them. He (she) produces goods reception or dispatch sheets. He (she) prepares orders. He (she) records each product entry and exiton the computer, which enables him (her) to monitor product flows and stock levels. He (she) performs several marketing operations: welcoming customers and suppliers, etc., dealing with messages, advice, use and storage recommendations, taking orders, saying goodbye to customers. He (she) works in relation with the administrative, commercial and, where applicable, the technical services as well as with the representatives of ordering entities or transport agents.

11. France: warehouseoperator training Range of occupations accessible to the holder of the certificate • Warehouse agent/operator • Team leader • Inventory clerk • Inventory manager • Warehouse manager This title is level V occupational title and/or Certificat de CompétencesProfessionnelles (CCP -Certificate of Professional Competence). It is also possible to obtain the title of warehouse agent with 3 CCPs after an interview with the jury, through a process of Validation des Acquis de l'Expérience (VAE – Recognition of Prior Learning). Duration: 665 hours + in-company training periods

12. Good practices Within companies • Shift of jobs to better understand the impact and interaction of his activity on colleagues • Interaction of training within careers Within training organisation/providers • Dealingwithpedagogicalmethods • Involvement of social partners in the design of training (i.e. Titre Professionnel Préparateur de Commande en Entrepôt, Accord de branche, France). Good practices highlight importance of training

13. Good practices – Implementation of careerdevelopmentpoliciesata companylevel Road transport company, France An employee, who started his career as a fork lift driver. Strongly motivated, interested in his career evolution, he was encouraged by the company to follow some upgrade training in logistics and management. Within 3 years since he started to work in the company, he reached the position of platform agent (goods reception specialist). Road transport company, Bulgaria Having a vocationaldegree in transport, thisemployeewasrecruitedearlyafter the creation of the company, as a « handyman » Within 3 yearsduringwhich the company has developeditsactivities, thisemployeewasencouraged to follow the forklift driver training and 4 short courses (logistics management, management of a warehouse) in order to be able to undertake the functions of a warehouse manager . Careerdevelopmentwhich relies on a joint motivation employee-employer to promote/followcontinuous training ratherthan on one country’sspecificities

14. Good practices : introductory and regular training Denmark, Bulgaria Introductory side by side training when a newly recruited employee starts working in the warehouse; Rising the awareness and responsibilisation of the employee by training him the health and safety rules and how to behave in a warehouse. The employee signs a kind of disclaimer at the end of the probatory period confirming that he had followed this course and was informed about the safety and health rules. First-aid, fire prevention, gestures and postures training every 6 months, every year or every 2 years; The company stimulates the interest of employees in training, pay for various courses and encourage initiative and willingness of career development for the most determined.

15. Good practices comingfrom training centres: innovating in training techniques Training centre, Denmark NICT applied to training of warehouse non mobile logistics personnel Illustration: the « warehouse » and the forklift trucks

16. Good practices comingfrom training centres: innovating in training techniques A touchscreen, a TV set and an IT application for an interactive and autonomousapproach of learning how to operate a forklift truck in safe conditions.

17. Good practices comingfrom training centres: innovating in training techniques Description of the approach: Operations of driving of eachforklift truck available in the warehouse, loading, unloading, alsostorage on the racks processes are recorded on camera; Processing of these short movies and creation of a software. Pictograms on the screen are labelled Truck 1, Truck 2, Truck 3…, one for each truck available. The traineescantouchany of the pictograms (for the truck they are interested in) and watch the movie, even in the absence of the trainer. Besides the right gesturesillustrated in the video, the trainersalsohighlightedsomecommonmistakes to beavoided and possible accidents.

18. Furtherdevelopments An increasingnumber of training centres in the new member States (Lithuania, Romania, Bulgaria); Despite the difficulties and competition, serious training centres make efforts to developtheirown infrastructure and equipment. Example: the interviewed training Centre in Vilnius, Lithuania. Development of its own imitation of warehouse, increase of the fleet of forklift trucks; In the absence of theirown infrastructures: partnershipswith warehousingcompanies to send the trainees for practical courses.