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Mobilising Social Care Case Records With TotalMobile

Mobilising Social Care Case Records With TotalMobile. Justin Llewelyn. Nottinghamshire. 10 th largest local authority Covers over 2000km 2 Population over 1 million 786,000 in the county 306,000 in the city. Nottinghamshire County Council. Annual budget approx £491 million

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Mobilising Social Care Case Records With TotalMobile

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  1. Mobilising Social Care Case Records With TotalMobile Justin Llewelyn

  2. Nottinghamshire • 10th largest local authority • Covers over 2000km2 • Population over 1 million • 786,000 in the county • 306,000 in the city

  3. Nottinghamshire County Council • Annual budget approx £491 million • £114 million savings since April 2011 • £154 million savings still to make over next 3 years • Mobilisation expected to contribute savings through increased efficiency • Employs over 20,000 staff

  4. Nottinghamshire County Council - ICT • Enabling 130,000+ users • In 600+ buildings • Using 30,000+ computers • Accessing 600+ systems • 2000+ users currently connect from home or in transit

  5. Social Care in Nottinghamshire • Children’s Social Care • 15,500 contacts made • 9000 go to referral • 300+ concurrent child assessments • Nearly 900 children in care

  6. Social Care in Nottinghamshire • Adult Social Care • 18,500 adults receive support & services • 4,700 disabled and older people receive home care from the County Council • 1500 with leaning disabilities requiring care at home • Significant increase in population aged 65 and over anticipated • Additional 5,500 people aged 85+ before 2020 • Increasing demand for services

  7. Background • Social care records management system • Corelogic Frameworki • Earlier unsuccessful mobility trials • Laptops, 3G dongles + VPN • Digital pens

  8. Mobilisation Requirements • Connectivity • Must work offline • Portable devices • Discreet • Lightweight • Integration with Frameworki

  9. Proof of Concept • TotalMobile platform • Offline working • System integration • Device agnostic • Pilot project for children’s social care • Initial Assessment process

  10. Initial Assessment Process

  11. Standard Process • Interaction recorded as an 'episode' in Frameworki • 'Outcome' decided by manager • 'Outcome' assigned to mobile worker • TotalMobile 'visit' pushed to worker's device • Worker records interaction details on TotalMobile forms • Form data pushed back to Frameworki • Manager optionally notified of completed 'visit'

  12. Alternative Process • Interaction scheduled outside of Frameworki • Worker records interaction details on TotalMobile form • Form data pushed back to Frameworki as a new 'episode' or 'case note'

  13. Integration • TotalMobile implements a message queue based integration design • content is pushed to devices by putting messages on the queue • actions on mobile devices generate messages on the queue • content on the queue can be transformed by adapters • TotalMobile provide a range of built-in adapters • Limited set of operations provided by Frameworki API • To enable TotalMobile <-> Frameworki integration NCC created an intermediate application • The NCC intermediate application manages...

  14. Polling for new outcomes

  15. Configuring what to do with new outcomes & returned data

  16. Mapping form fields

  17. Demonstration • Initial Assessment • standard process type • folio • add case note • Community Care Assessment • standard process type but with a twist • Supervised contact • alternative process type • synchronised lists • Support Plan • second visit dynamically generated from first • folio with data generated in Frameworki as a result of assessment answers

  18. Future Developments • Trading Standards annual inspections • consultancy & transfer of knowledge means NCC will develop custom adapters for TotalMobile to integrate Civica APP system • Social care processes utilising TotalMobile scheduling • co-ordinators manually scheduling • automated scheduling with Mendel engine

  19. Questions? • Justin Llewelyn • justin.llewelyn@nottscc.gov.uk • 0115 9773638

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