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BASIC CONCEPTS OF QUALITY

BASIC CONCEPTS OF QUALITY. QUALITY QUALITY CONTROL QUALITY ASSURANCE QUALITY MANAGEMNT TOTAL QUALITY MANAGEMENT ISO SYSTEM. QUALITY. i s the totality of features and characteristics of a product that bears on it’s ability to satisfy the stated or implied needs -- ASQC.

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BASIC CONCEPTS OF QUALITY

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  1. BASIC CONCEPTS OF QUALITY QUALITY QUALITY CONTROL QUALITY ASSURANCE QUALITY MANAGEMNT TOTAL QUALITY MANAGEMENT ISO SYSTEM

  2. QUALITY is the totality of features and characteristics of a product that bears on it’s ability to satisfy the stated or implied needs --ASQC

  3. What is Quality? • User-based: “In the eyes of the beholder” • Manufacturing-based: “Right the first time” • Product-based: Precise measurement

  4. Dimensions of Quality • Performance • Aesthetics • Special features: convenience, high tech • Safety • Reliability • Durability • Perceived Quality • Service after sale

  5. Importance of Quality • Lower costs (less labor, rework, scrap) • Motivated employees • Market Share • Reputation • International competitiveness • Revenues generation increased (ultimate goal)

  6. QUALITY CONTROL is the operational techniques and activities that are used to fulfill the requirements for quality

  7. QUALITY ASSURANCE is all systematic and planned actions which are necessary to provide adequate confidence that a product or service will satisfy the given requirement for quality.

  8. QUALITY MANAGEMENT is a systematic set of operating procedures which is company wide, documented, implemented and maintained while ensuring the growth of business in a consistent manner

  9. TOTAL QUALITY MANAGEMENT • THE LATEST APPROACH • IT IS THE PROCESS OF INDIVIDUAL & ORG. DEVELOPMENT THE PURPOSE OF WHICH IS TO INCREASE THE LEVEL OF SATISFACTION OF ALL THE STAKEHOLDERS

  10. QM Vs QA

  11. HISTORICAL BACKGROUND • THE OLDEST TERM QUALITY • QUALITY CONTROL • QUALITY ASSURANCE (1970s) • QUALITY MANAGEMENT

  12. HISTORICAL BACKGROUND • TOTAL QUALITY MANAGEMENT • CURRENTLY ENTERPRISES ARE RUSHING TO • SIX SIGMA • DEMING AWARD • MALCOLM BALDRIDGE NATIONAL QUALITY AWARD (MBNQA)

  13. HIERARCHIAL STRUCTURE • TOTAL QUALITY MANAGEMENT QUALITY MANAGEMENT QUALITY ASSURANCE

  14. HIERARCHIAL STRUCTURE • QUALITY ASSUR. (GMP+Original prod. design & development) GOOD MFG. PRACTICE QUALITY CONTROL

  15. ISO SYSTEM • A SET OF QUALITY STANDARDS GOVERNING THE DOCUMENTATION REQUIREMENT OF A SYSTEM • ISO 9001-2000 • ISO 14000 • ISO 17025 • SA 8000

  16. TQM Vs ISO SYSTEM (1)

  17. TQM Vs ISO SYSTEM (2)

  18. TQM Vs ISO SYSTEM (3)

  19. RELATIONSHIP B/W TQM & ISO CUSTOMERS

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