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A presentation to Isle of Man Post Office November 2009

A presentation to Isle of Man Post Office November 2009. Presentation to BCS – February 2011 . Progress to date, since 2006 we have delivered . Job Search Personalisation. Rates Payments. Tax Enquiry. Tax Company Return Submissions. BITS (Farmer Services). Secure Messaging.

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A presentation to Isle of Man Post Office November 2009

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  1. A presentation to Isle of Man Post Office November 2009 Presentation to BCS – February 2011

  2. Progress to date, since 2006 we have delivered ... Job Search Personalisation Rates Payments • Tax Enquiry Tax Company Return Submissions BITS (Farmer Services) Secure Messaging Individual Tax Service Post Office Payments MEA Payments Fishing Licenses VAT Return Submissions Accommodation Providers Planning Applications Employer Tax Services Tax Payments Tax e-Notices ESL Submissions Work Permits Customs & Excise Payments

  3. Services for Individuals including: • Notify the Income Tax Division of changes to personal circumstances, • for example getting married or moving house • View a history of their previous tax returns • View details of tax returns submitted online • View details of their assessments and any charges • View the balance of any tax owed or refunds due • Make online payments by BACS credit transfer, debit card or credit card Individual Tax Service

  4. Behind the Scenes • Loosely Coupled Enterprise Architecture • Customer Single Sign-on • Coarse Grained Reusable Services • Enterprise-wide common message schema • Technology-agnostic business functions • Focus on process improvement

  5. Example: Planning Online Current User Experience Potential Future Experience

  6. Growth...

  7. Some numbers...to 31/01/2011 Collected: more than £114 million Payments: 47,258 Transactions handled: 100,233 Registered users: 16,848

  8. Government Online Services Government Online Services Source : Society of Information Technology Managers (SOCITM) Channel Cost study in UK

  9. Future candidate services … Mapping Refresh Vehicle Services MNH Newspaper Digitisation School Services Interface for Payroll Providers

  10. Questions ?

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