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Return On Ideas

Return On Ideas. Bill Kenney. 1. Mission. Process. Deliver returns. Build the idea. Develop roadmap. Global sourcing strategy. Through service portfolio. On a global delivery platform. Portfolio assessment. With high performance management. Adaptive engagement model.

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Return On Ideas

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  1. Return On Ideas Bill Kenney 1

  2. Mission Confidential

  3. Process Deliver returns Build the idea Develop roadmap Global sourcing strategy Throughservice portfolio On a global delivery platform Portfolio assessment With high performance management Adaptive engagement model Effective transition Ensuring secure availability Consulting services Management of operations Throughtop-tier talent Confidential

  4. Innovation 6 Beta delivery 5 7 Launch & delivery Businessplan Proof of concept Innovation process 4 Initial business plan Idea 1 Innovation council 3 2 Technology Focus • Web services • Linux • Mobile • Broadband • Multimedia • System-on-chip • Broadband • Optical • Storage area networks Confidential

  5. Technology Business process Business applications Custom applications ITinfrastructure Consult Develop & deploy Manage & evolve Confidential

  6. Consulting Confidential

  7. Process Confidential

  8. Global Delivery Client location – USA San Francisco, CA Client location– Japan Yokohama Client location – Mexico Acapulco Development Center – India Delhi Confidential

  9. Results Before After • Our client wanted to establish a co-sourcing model for strategic flexibility • Needed to lower costs for enduring competitive advantage • Move from a fixed cost model to a variable cost model • Improve predictability of service delivery and enhance credibility of the IS organization. • Developed interview guides for project managers and offshore program managers • Created an automated survey to collect project-level data and ratings • Collected quantitative as well as qualitative data on the outsourcing program • Synthesized data to develop recommendations and a roadmap for next steps Confidential

  10. Benefits • 35% cost savings to the client • 99.95% uptime for individual production servers • 98% uptime for development and application servers • Response time reduced to 30 minutes (for 95% of responses) from the earlier 2 hours • Increased end customer satisfaction by reducing average call handling time by 18% Confidential

  11. Thank You Confidential

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