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Introducing the Water Impact Guidebook:

Introducing the Water Impact Guidebook: Capacity Development to Enhance Commercial and Technical Management in Water and Wastewater . Arab Water Week 2013 Nancy Barnes, Ernst Döring and Thomas Petermann. It all started in 2001…. GTZ Technical A ssistance to Jerusalem W ater Undertaking

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Introducing the Water Impact Guidebook:

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  1. Introducing the Water Impact Guidebook: Capacity Development to Enhance Commercial and Technical Management in Water and Wastewater Arab Water Week 2013 Nancy Barnes, Ernst Döring and Thomas Petermann

  2. It all started in 2001…. • GTZ Technical Assistance to Jerusalem Water Undertaking • Organization Development and Compensation System Enhancement • Abdelkarim Asa’d, General Manager and a committee of 25 employees • Original Guidebook Objective • Document good results to serve as a starting point for others • No need to reinvent the wheel • Express concepts clearly and focus on ways to self-assess and take action Published by GTZ and JWU in Ramallah in 2003

  3. The Results

  4. The Results *Organization Development Over 1,000 people have benefitted from the Guidebook

  5. Since then…. • We have used many terms to refer to improvements on the Human Resources side: • Training • Capacity Building • The philosophy about what it takes to have an excellent organization has been evolving…..

  6. Impact Capacity Development Philosophy • UNLOCKING HUMAN AND ORGANIZATIONAL POTENTIAL • Create an enabling environment, • Give people compelling reasons to act and • Support them with the knowledge, skills, tools and resources they need to succeed.

  7. So, in 2009….. • We began the effort to enhance the original Guidebook with the Capacity Development philosophy in mind • We took a new approach: • Let’s have a look at who contributed from MENA…..

  8. The National Water Company of Saudi Arabia: • Diego Lucente • Alberto Jimenez • Mohammed Al Serahi • ShoukiHameed • Tarek Zuriekat, Jordan

  9. The Effort • Over 30 people from around the world contributed and/or served as peer reviewers • 25 new chapters • Guidebook Volumes • A: Enabling Environment • B: Organization Development • C: Effective Human Behavior • D: Good Practices

  10. Let’s Take a Tour • Water Wheel in Hama, Syria • نواعير (دواليب) المياه في حماة سوريا

  11. Let’s Take a Tour

  12. Let’s Take a Tour

  13. Let’s Take a Tour

  14. Let’s Take a Tour

  15. Chapter Content • Basic Concepts • Self Analysis • How are you doing? • Case Studies • Examples and Exercises • Lessons Learned • Taking Action • Extras Easy to Read English

  16. Examples and Case Studies • Examples Include • Governance Indicators • Sector Reform Process • Ideal Water Utility • Job Descriptions • Planning Tables of Contents • Delegation Table • Standards for Performance • Case Studies Include • Micro-PSP, Outsourcing of Billing and Collection in Madaba, Jordan • Non-Revenue Water, Managing Administrative Losses through Improved Customer Service Management, Yemen • Public Involvement for Improved Water Management, Egypt • Corporate Communications Approach, Miyahuna (Jordan Water Company)

  17. Extras • True Stories • What happens when you don’t plan • What happens when you delegate • Manchester United Teamwork • Our Water, too good to waste • Sand or Spice in the Salad • The irate customer • Do you think I am stupid? • Annual appraisals – threat or opportunity? • The emergency crews make more money • Special Notes and Reminders • SMART Goal Guidelines • Professional Auditing Standards • Am I making the best use of my time? • Characteristics of top performers • Presentation tips • Tools • Value based compensation method • Setting priorities • Water Demand Management Actions • Customer Satisfaction Survey • Asset Registry Information

  18. Is there something for you in this Guidebook? • Volunteers - Please tell us about a subject of interest to you or a problem you need to solve • Is it in the Guidebook?

  19. How and when you can gain Access • Introductory Booklet - Free • We welcome you to take the CD that describes the Guidebook in 54 pages • Will be available for free on website: www.water-impact-guidebook.net • Full Content • E-Paper to read on-line • Link: www.water-impact-guidebook.net • Ready 15 February 2013 for 20 €uro, no download • Printed Edition: 766 pages, Full Color • Links to sources on www.water-impact-guidebook.net • Ready 15 February 2013 for €uro 55.00 (plus taxes) • eBook: March 2013 • Available for PC, Mac, iPad and Amazon Kindle Reader. • Links to sources: http://www.water-impact-guidebook.net • Ready March 2013 for €uro 23.00

  20. Thank you for your kind attention Ernst Döring GIZ Thomas Petermann GIZ Nancy Barnes CH2M HILL

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