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MODULE 9 Effective Helping Skills

MODULE 9 Effective Helping Skills. EFFECTIVE HELPING SKILLS. A. Objective 1. 016: Describe the relationship between effective communication and effective counseling. 2. 017:Describe the need for the correctional officer/employee to function as a counselor. EFFECTIVE HELPING SKILLS.

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MODULE 9 Effective Helping Skills

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  1. MODULE 9Effective Helping Skills

  2. EFFECTIVE HELPING SKILLS A. Objective 1. 016: Describe the relationship between effective communication and effective counseling. 2. 017:Describe the need for the correctional officer/employee to function as a counselor

  3. EFFECTIVE HELPING SKILLS A. Objective 3. 018: Identify job situations where the correctional officer/employee fulfills a counseling role. 4. 019: Describe the basic techniques that correctional employees can use to counsel inmates effectively.

  4. EFFECTIVE HELPING SKILLS B. Correctional Officers/Employees Job is Helping Inmates.

  5. EFFECTIVE HELPING SKILLS C. Correctional Employees as Helper/Counselor • Successful reintegration of offender through treatment programs 2. Rehabilitation

  6. EFFECTIVE HELPING SKILLS 3. Correctional officers/employees are required to interact with inmates as a part of their job a. Front line employees are in touch with inmates 24 hours a day. b. Employees are in a position to positively influence behavior

  7. EFFECTIVE HELPING SKILLS 4. Interaction between correctional officers/employees and the inmates helps form social relationships a. Social relationships are either positive or negative, never neutral.

  8. EFFECTIVE HELPING SKILLS 5. Development of positive relationships (through helping) benefits the institution, staff, inmates and general public a. Promotes institutional order, safety and security

  9. EFFECTIVE HELPING SKILLS 6. Enhances public safety through reducing the likelihood that inmates will return to their criminal behavior and activities once released 7. Creates a mutual understanding and respect among custodial and treatment staff

  10. EFFECTIVE HELPING SKILLS 8. Helps to ensure that the necessary amount of inmate counseling is undertaken despite shortage of treatment staff

  11. EFFECTIVE HELPING SKILLS 9. Employees who fail to maintain a helping relationship with the inmates will undermine the work of the treatment providers. 10. Employees who fail to perform this role can undermine security of the facility.

  12. EFFECTIVE HELPING SKILLS 11. Employees who fail to perform this role will hinder self-growth. 12. Employees who perform this role enhance professionalism and minimize problems.

  13. EFFECTIVE HELPING SKILLS D. Helping/Counseling Role 1. Helping inmates meet their needs 2. Humanistic Theory of Psychology

  14. EFFECTIVE HELPING SKILLS 3. Maslow’s Hierarchy of Needs a. Physical needs b. Psychological security c. Love and belonging d. Self-esteem e. Self-actualization

  15. EFFECTIVE HELPING SKILLS E. Helping Role in the Institution 1. Meeting needs: Maslow’s Hierarchy of needs. 2. Helping inmates cope with & adjust to the effects of incarceration.

  16. EFFECTIVE HELPING SKILLS 3. Helping inmates deal with bad news from home. 4. Through crisis intervention counseling when no one else is available. 5. Make referrals to professional personnel.

  17. EFFECTIVE HELPING SKILLS F. Techniques used to effectively counsel inmates 1. Ten Traits of an Effective Helper a. Respect b. Empathy c. Warmth d. Genuineness

  18. EFFECTIVE HELPING SKILLS e. Concreteness f. Confrontation g. Self-disclosure h. Immediacy i. Potency j. Self-actualization

  19. EFFECTIVE HELPING SKILLS G. Basic Traits of an Effective Helper 1. Effective helper must be able to successfully communicate to the helper a. Symbolically b. verbally c. non-verbally

  20. EFFECTIVE HELPING SKILLS 2. A person cannot counsel effectively unless he/she can communicate effectively. H. Stages of a Helping Relationship

  21. EFFECTIVE HELPING SKILLS 1. Entry stage a. Exploring, experiencing by both, the others feelings 2. Identification stage a. Working together to pinpoint the source of the problem

  22. 3. Action stage a. The helper acts mainly to break down the problem into manageable portions 4. Termination stage a. Summarizing & evaluating the actual accomplishments EFFECTIVE HELPING SKILLS

  23. EFFECTIVE HELPING SKILLS I. The Ten Traits & the Helping Process are Closely Related. a. They help a person develop new constructive behavior b. They help a person meet his or her own needs

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