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ICT Usage by Citizens

ICT Usage by Citizens. Paul Beynon-Davies. Brussels, 18 th March 2005. Measurement Aims. Levels and type of Internet connection that citizens have within their homes If and how much they use the Internet in other locations What people access and buy on the Internet

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ICT Usage by Citizens

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  1. ICT Usage by Citizens Paul Beynon-Davies Brussels, 18th March 2005 Conference Presentation: Brussels

  2. Measurement Aims • Levels and type of Internet connection that citizens have within their homes • If and how much they use the Internet in other locations • What people access and buy on the Internet • What services they use, including levels of usage of email and SMS • Mobile phone ownership (particularly 3G) Conference Presentation: Brussels

  3. Social infrastructure for the Information Society Awareness Interest Access Skills Use Impact Citizen Citizen Citizen Citizen Citizen Citizen Citizens must be aware of the benefits of using ICT for their purposes Citizens must be interested in using ICT for their purposes Citizens must have access to ICT from the home or some other convenient location Citizens must have the skills to use ICT effectively Citizens must actively use ICT on a regular basis in core areas of life Use must approach threshold that encourages the provision of more content and services Conference Presentation: Brussels

  4. Social Infrastructure Workgroup Vasternorrland Conference Presentation: Brussels

  5. Sampling Conference Presentation: Brussels

  6. Social Infrastructure Indicators: Access • % of individuals having access to the Internet at home • % of individuals living in non-Internet connected households that intend to get an internet connection in the next 12 months • % of households with broadband access • % of individuals living in non-Internet/narrowband connected households that intend to get a broadband connection in the next 12 months • % of Internet users who have used a Public Internet Access Point (PIAP) • % of population with a mobile phone • % of population using the Internet at home, workplace etc Conference Presentation: Brussels

  7. Social Infrastructure Indicators: Skills • % of the population having engaged in an ICT training course • % of population who have sent an SMS (text) • % of Internet users that regularly use email • % of respondents who can access the Internet using their mobile phone Conference Presentation: Brussels

  8. Social Infrastructure Indicators: Use • % of individuals regularly using the Internet (breakdown by device and frequency of use) • % of Internet users who have paid for goods and services online in the last 12 months • % of Internet users using the Internet to order products and services in the last 12 months • % of Internet users who have bought transport tickets online in the last 12 months • % of Internet users who have used the Internet to conduct online banking • % of Internet users who have had any contact with public administration offices through the Internet (breakdown by purpose) • % of Internet users who have used the Internet in he last 12 months for private purposes to communicate with their own doctor/clinic in specific ways or for specific purposes. • % of Internet users accessing health information on the Internet • % of Internet users who have used Internet to find regional information (breakdown by purpose) • % of Internet users who have accessed traffic information online in the last 12 months. • % of Internet users searching for jobs online Conference Presentation: Brussels

  9. Access • High mobile phone penetration (78% - 99%) • Variation in Internet access across regions (36% - 85%) • Relatively low predicted uptake of Internet (3% - 26%) • Reasonable broadband penetration amongst households (35% - 57%) • Low use of public access points (PIAPs) (1% - 15%) Conference Presentation: Brussels

  10. Skills • Consistent use of SMS (around 50% across regions) • Consistent high level use of email (72% - 93%) • G3 mobile phone use growing (36% - 48%) • Low levels of ICT training across regions (11% - 25%) Conference Presentation: Brussels

  11. Use • High variation in regular use of the Internet (35% - 90%) • Growing advanced use of Internet across a number of regions (15% - 62% of individuals paid for goods and services on-line) • Growing use of e-Government services (29% - 61% made contact with public administration on-line) • Growing access to health information (24% - 38%) • Not much access to health personnel on-line (1% - 7%) Conference Presentation: Brussels

  12. Conclusions • Evidence of digital divide across regions (56% mean – Internet Access; 12% predicted uptake) • Evidence of broadband penetration into households (44% mean) • High email skills (78%) but low ICT training (18%) • Evidence of on-line interaction with private sector (39% paid for goods/services on-line) • Evidence of on-line interaction with public sector in certain areas (43% on-line contact with public administration) Conference Presentation: Brussels

  13. Data: Access (Working Group Comparison) Conference Presentation: Brussels

  14. Data: Use (Working Group Comparison) Conference Presentation: Brussels

  15. Data: Skills (Working Group Comparison) Conference Presentation: Brussels

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