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Guidance and counselling of immigrants – Advice centre and websites in City of Helsinki

Guidance and counselling of immigrants – Advice centre and websites in City of Helsinki. 19.4.2013 Networking experiences in response to legal immigrants’ global needs Eija Kyllönen-Saarnio Editor-in-Chief, City of Helsinki, Finland. Guidance and counselling of immigrants in City of Helsinki.

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Guidance and counselling of immigrants – Advice centre and websites in City of Helsinki

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  1. Guidance and counselling of immigrants – Advice centre and websites in City of Helsinki 19.4.2013 Networking experiences in response to legal immigrants’ global needs Eija Kyllönen-Saarnio Editor-in-Chief, City of Helsinki, Finland

  2. Guidance and counselling of immigrants in City of Helsinki • Commucations Office, Information and Multilingual Communication –unit • Advice centre Virka Info • Webservices Infobank.fi and Finnishcourses.fi

  3. Advice centre Virka Info • For all residents of Helsinki • In 11 languages • Monday to Saturday • Face-to-face • Phone • E-mail • Coming: Online (chat) • In 2012, 160 000 clients, 4000 cases were related to immigration • Co-operation contracts

  4. Webservices: Infobank.fi and Finnishcourses.fi • Infobank.fi • 15 languages, most used Finnish, English, Russian, Arabic • 800 000 visits in 2012 • About 45 % of users are not in Finland • Most popular subjects: Finnish language, accomodation, starting business

  5. Webservices: Infobank.fi • Same content in all languages • Main content • Welcome to Finland • Permits • Accomodation • Finnish language • Employment • Education • Health • Social services • Crises • Culture and Leasure • NGOs

  6. Webservices: Finnishcourses.fi • Gathers information on Finnish and Swedish language courses for adults in the Helsinki Region • In 3 languages: Finnish, English, Russian • Same content in all languages • Opened in March 2012 • 600 courses in the first year

  7. Beta.infopankki.fi • A new website with new content and content structure • Themes • Moving to Finland • Living in Finland • Information on Finland • Local Information

  8. Funding of the webservices • Five-year cooperation agreement (2009-2013) between the government and the municipalities. • Government funding partners • The Ministry of the Interior • the Ministry of Employment and the Economy • the Ministry of Education and Culture • the Social Insurance Institution of Finland • the Ministry of Finance • The municipal sections are the responsibility of the respective member municipalities. • The Finnishcourses.fi has received co-funding of the European Social Fund.

  9. Contact www.infopankki.fi www.finnishcourses.fi beta.infopankki.fi Editor-in-Chief Eija Kyllönen-Saarnio eija.kyllonen-saarnio@hel.fi +358 9 310 73367 City of Helsinki Infopankki P.O. BOX 1 00099 City of Helsinki Finland

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