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Safe & Respectful Workplace

Explore St. Mary's Code of Conduct, Empathy, Effective Communication, Diversity & Inclusion. Learn about Leadership Development, Employee Health & Wellness, Spiritual Care, and how to access support services.

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Safe & Respectful Workplace

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  1. Safe & Respectful Workplace

  2. Our Focus… • Code of Conduct/Respect and Dignity • Communication Awareness • Diversity and Inclusion • Leadership Development

  3. Code of Conduct…What? • Tool to maintain a culture of integrity and accountability • Applies to all Board members, executives and employees at St. Mary’s • Supports St. Mary’s commitment to highest professional and ethical standards • St. Mary’s Core Principles: Transparency, Integrity, Accountability, Innovation, Patient Centric, Compassion

  4. Code of Conduct… • Your Rights • Work in a safe environment • Free of discrimination and harassment • Lodge complaints without fear of reprisal • Your Responsibilities • Treat everyone with respect and dignity • Provide high quality of care to all patients • Report to supervisor discriminatory or harassing conduct • Report unsafe working conditions • Cooperate with investigations

  5. Respect and Dignity means… • Smile • Be considerate • Recognize a coworker for a job well done • Say “hello”, say “thank you” • Respect other’s need for privacy • Give way to patients on elevators • Respect cultural or religious needs We all make mistakes

  6. Cleveland Clinic Empathy Video

  7. 70% of Your Total Waking Time is Spent Communicating in Some Manner… 9% 30% Writing Listening 16% 45% Reading Talking

  8. Learn to Listen People “read” not only your words and posture, but what’s going on inside you. If your intentions are false, no amount of careful wording or good posture will help. If your intentions are good, even clumsy language won’t hinder you. Stephen Covey (1990) Seven Habits of Highly Effective People

  9. Effective Communication Skills • Thinking (positive perspective) • Listening: for understanding, with objectivity • Language that builds and sustains relationships • Non verbals: Congruency of words & actions

  10. What is Diversity and Inclusion? Diversityis defined as: the inclusion of different types of people (such as people of different races or cultures) in a group or organization Inclusionis defined as: the act of including,the state of being included

  11. When things go wrong… W When—describe the unwanted behaviour I Impact—Explain how it affects you N Next Time—Tell the person exhibiting the unwanted behaviour what the concern is and what you consider desired behaviour/alternate acceptable behaviours

  12. Leadership Development • New initiative • Build leaders with SMGH values • Consistent Leadership approach • Integrated approach to leadership • Consistent with Lean Principles

  13. Employee Health and Wellness

  14. Inspire an inclusive culture of wellbeing with a proactive and holistic approach. Wellness is… "...a state of complete physical, mental, and social well-being, and not merely the absence of disease or infirmity.“ - The World Health Organization

  15. Employee & Family Assistance Program (EFAP) Who is eligible? • EFAP is available for ALL employees and their spouse/partner and/or dependent children up to the age of 21, or 23 if full-time students and no age limit if dependent is disabled. What does it cost? • There is no costto employees. How are services accessed? • Call 1.800.663.1142 for direct access to 24/7 assistance throughout North America.

  16. Counselling Services Counselling isavailable in person, telephone or online. What are some reasons to refer to counselling?

  17. Life Smart Solutions

  18. How do you Access the EFAP?

  19. Where Can you Find More Info?

  20. Spiritual Care at SMGH St. Mary’s General Hospital offers spiritual care to patients, their families, and the staff who care for them. We offer spiritual support to people of all faiths, religions, spiritual practices and worldviews. Spiritual care is an important component of St. Mary’s commitment to provide integrated care for the whole person - body, mind, spirit.

  21. What can Spiritual Care Do for You? Wherever there are people in need, patients, family and staff members, the Chaplains have the unique honourand privilege of offering our services, such as: • Psychosocial or spiritual intervention • Attentive listening and express compassionate understanding • Support as you request it, and as appropriate. This care and support can be trusted to be confidential.

  22. How to Reach Spiritual Care • During the day, call the extension of the Chaplain for your floor- either 1181 or 1182 • After 4:30pm, for a patient in crisis, call switchboard and ask them to page the on-call chaplain. Assess the situation and, if it is not a crisis, make the referral for SC day staff to follow up • Send a request through Meditechby choosing Pastoral Care. Even if you talk to us directly it is important for us to have a hard copy of the referral • Lastly, you can talk to us on the unit and tell us about your patient or about a recent experience you want to process.

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