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BEINFORMED. Knowledge -centric business process platform for proposal development, project management, collaborative knowledge work, and knowledge-driven solutions. Selected customers and partners:. F ormed in 2006 Result of long -running university and public sector R&D projects
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BEINFORMED Knowledge-centric business process platform for proposal development, project management, collaborative knowledge work, and knowledge-driven solutions. Selected customers and partners: • Formed in 2006 • Result of long-running university and public sector R&D projects • Privately owned, ~180 people • 5 year 70% compound annual growth rate • Gartner cool vendor in business process management
Knowledge technology driven business process platform – 1 of 3
Knowledge technology driven business process platform – 2 of 3
Knowledge technology driven business process platform – 3 of 3
Case examples—smart knowledge-driven citizen-centric services • CHALLENGE • Permitting site synthesizes requirements, processes, and information across multiple jurisdictions and 14 independent institutions into a unified user experience. • Immigration site helps new arrivals solve varied problems of relocation. It combines information, and decision logic from 12 agencies into an easy to use single point of service delivery. • SOLUTION • Knowledge-centric solution separates the knowfrom the flow and thefunction to create declarative applications configured by users with semantic models of legislation, knowledge, processes, data, and UI. The core infrastructure consists of an ontology, which is enriched with business rules. All functions use the same ontology, e.g., semantic search, information access, automated decision making, decision support, and dynamic processes. • BENEFITS • “Open knowledge as a service” bridges the gap between government and citizens and facilitates effective cooperation between independent institutions – both public and private. • Provides automated decisions and decision support; means for agencies to manage their knowledge / rules; ability to quickly adapt to external events / implement new legislation; improved decision making, guaranteed compliancy, less errors; improved service delivery to the public; and substantial cost reductions. Source: OSD (Readiness) Source: BeInformed
BeInformed case examples (1 of 2) EnvironmentalLicensing Situation Create single point of contact for environmental licensing. Reduce administrative burden and improve service. Rationalize 52 different types of licenses, 1600 procedures, and 600 authorities. Business Benefits • Reduction in red tape: single applicationandone procedure • Operationalcostreduction: 96 million euro in year 1 • Pan-European Insurance Company • Situation • Lacking expert knowledge in operating countries, leading to risk of bad underwriting. High operational costs because of tedious manual processes • Business Benefits • Any underwriter can advise customers: reducing claim risks automated bidding and acceptance (7X24). Co-insurance between operating units: risks are evenly divided over larger and smaller operating units
BeInformed case examples (2 of 2) European MaritimeSafety Situation Assist the European Commissionand Member States in the proper developmentandimplementation of EU legislation on maritimesafety Business Benefits • Real-time monitoring of 22,000 ships in European coastal waters • Single point of contact forallqueries on maritimeactivities, incl. routing, trade, safety, illegalimmigration, terrorism, environmental Immigration office (IND) Situation IND had major problems in adapting to the frequent changes in legislation and workload, resulting in errors and delays. Business Benefits INDiGO • implementation of new regulations from 9 months to 2-3 days • 165 business processes to 1 generic process • business users fully in control (IT department outsourced) • substantial reduction in labor (20%) while improving customer service
