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This article discusses the increasing importance of new players in the hotel industry, as well as the changing market dynamics and trends. It also explores the impact of local taxes and policies on hotel performance and the expectations of different customer generations.
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New playersworth more thanhistoricalones… Enterprise value of the biggesthotel groups & new digital players (in billion $) 61.5 40 25.8 25 (est.) 16.5 15.9 12.5 12.5 11.8 10.5 4.2 Sources: MKG Hospitality database, Yahoo! Finance – 04/2015
New nations … Source: MKG Hospitality database – 04/2015
Who gained over the last decade? REITs & PEs are key partners for operators Bought & Sold stakes in Bought stakes in Bought real estate Bought & Sold Bought real estate Bought real estate from Bought Bought real estate Bought real estate Bought & Sold stakes in Source: MKG Hospitality database – 04/2015
Tourism: a major stake for the economy 10 % world GDP (7,6 Trillion $) 1 outof 11 peoplework in the tourimsindustryglobally To whomwilltheGreekTourismbelongtomorrow?
A pickup trend has appeared Monthly OR, ADR & RevPARyear-on-year change in Europe
Growth? Not everywhere 2014/2013 change in RevPAR (excl. Tax) > +5% +2% to +5% 0% to +2% -2% to 0% < -2%
Positive Trends in 2015 YTD RevPAR change end of August 2015 vs. 2014 > +5% +2% to +5% 0% to +2% -2% to 0% < -2%
Local taxes & policiesplaya role… Change in Price & Occupancy Rate in France VAT: 5.5% VAT: 7% VAT: 10% Source : MKG Hospitality Database
Local taxes & policies play a role… Monthly Change in RevPARexcl. & incl. VAT in France Rise in VAT from 5.5% to 7% Rise in VAT from 7% à 10% Source : Base de Données HotelCompset
Local taxes & policiesplay a role… Change in ADR and Occupancy Rate in Germany VAT: 16% VAT: 19% VAT: 7% Source : MKG Hospitality Database
Local taxes & policiesplay a role… Monthly Change in RevPARexcl. & incl. VAT in Germany Decrease in VAT from 19% to 7% Source : MKG Hospitality Database
The marketsthat are key to EU hotelchains’ performances have changed Percentage of No of rooms sold among 5 largest Western European markets
Smart data Real time process
C to C, new marketing approach… Client Client Client Client Client Client Destination Destination Client Client Client Client Client Client Client Client Client Client Engagement Intrusion Share, community, informed
Expectations related to customers’ origin & generation Despite the rise of the digital, the “product quality” remains primordial The Boomers Generation X Generation Y Generation Z FIRST EXPECTATION Europe NorthAmerica & Oceania Product Product Product Product East Asia Service Product Product Value Otheremerging countries Product Service Destination Product Service Value Service Value Product Product FIRST EXPECTATION Source : MKG Hospitality survey for FAFIH