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Explore essential strategies for effective leadership, creating high-impact systems, and maximizing Return on Investment in Relationships. Learn the art of influence, crucial conversations, and nurturing curiosity in individuals. Enhance your skills in accountability, calendar mastery, and excellent customer service. Discover innovative approaches to talent recruitment, fostering respect, and leveraging emotion in decision-making. Uncover the power of diversity and universal transparency, all while mastering Internet technologies and marketing trends. Elevate your leadership game with practical insights and actionable steps.
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Core *Managing people I, II, III, IV *Creating and managing systems with high impact *Leadership I, II *Servant leadership *Execution I, II, III *Creating a “Try it now”-“Fail Forward Fast”-“Ready. Fire. Aim.” “culture” *Maximizing ROIR [Return On Investment in Relationships] *Sales I, II, III, IV *Service basics I, II *Creating incredible customer experiences
Core *The art and science of influence I, II *Crucial conversations-Crucial confrontations *Accounting* I, II [*acctg., not “finance”] *Accountability I, II *Calendar mastery/Mastering “to don’t” *MBWA I, II *Nurturing and harvesting curiosity in one and all *Giving great presentations I, II *Active listening I, II *Excellence as aspiration, Excellence everywhere, Excellence all the time
Other *Recruiting top talent for 100% of enterprise jobs *Recruiting for smile, enthusiasm, energy *Nurturing top talent *Helping people (employees, customers, vendors, communities) grow and realize their dreams *The promotion decision *Women as preeminent leaders *Building friends through effective firing *The power of decentralization—and the barriers thereto
Other *The art of finding and loving weirdos *Creating an environment of respect and decency *The preeminent role of emotion in everything *Saying “thank you” I, II *Aggressive apologizing *Giving good phone, working the phones *Creating and nurturing lasting win-win alliances *Creating or changing a unit’s “culture” *The real “stuff”-basics of cross- functional excellence
Other *Developing and sustaining a spirited workplace *Becoming the gemstone of the community *Mastering the Internet I, II *Appreciating and playing with new technologies *Knowing oneself *Marketing *Marketing to women I, II *Marketing to boomers-geezers I, II *Design-mindedness as a “cultural” attribute
Other *The Art of the Nudge *Rapid prototyping of everything, and the Art of Serious Play *Rewarding failures *Increasing a business’s metabolic rate *Diversity power everywhere *The power of universal transparency Spare Time *Strategy *Finance *Globalization