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GLAM: Global Access Management

What e-learners and e-librarians want from AA technologies. GLAM: Global Access Management. Sally Chambers University of London. TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003. Needs of application areas = needs of users? External Programme e-learning community

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GLAM: Global Access Management

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  1. What e-learners and e-librarians want from AA technologies GLAM: Global Access Management Sally Chambers University of London TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  2. Needs of application areas = needs of users? • External Programme e-learning community • Online Library for External Programme students • AA technologies in the Online Library • User problems with AA technologies • What do eLearnersand eLibrarians want from AA technologies? • Need for compatibility with security software? Overview TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  3. 30,000 distance / elearning students worldwide • eCampus: Student Registry Database, Virtual Learning Environment, Online Library resources, Student Discussion Fora. • Varying specifications of computers, internet connectivity and computer literacy • Ideal: Authorised access to the eCampus using a single username and password External Programme e-learning community TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  4. Location of External Programme students TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  5. To provide off-campus / remote authorised access to licensed online resources ensuring compliance with licence agreements • To provide professional support and guidance in the effective use of online library resources Online Library - Goals TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  6. Online Registration for personal Athens accounts • Online self-creation of username / password • Checked against download of data from student registry database • Self-creation of personal Athens account via proxy server (Athens is IP controlled) AA Technologies in the Online Library (1) TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  7. Manual creation of Athens accounts • Students request Athens account using online form – account details automatically sent by email • Athens accounts created in advance of online course - posted / sent via WebCT to student • Manual request for usernames / passwords for non-Athens protected resources • Evaluation version of PAPI (through JISC-funded GLAM project) AA Technologies in the Online Library (2) TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  8. 75%+ of Online Library enquiries about username / passwords: • How to get a username / password • Usability / technical problems with online Athens registration process • Forgotten Athens username / password • Unable to login (technical / usability problems) • Support should be for information skills not logging on! User problems with AA Technologies TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  9. Logging into personalised services (e.g. saved searches / alerting services) using AA username and password • Clarity about which username / password for which resource / service • Effective methods for retrieving / resetting forgotten usernames / passwords • Logging on from home / work, i.e. from different computers what e-learners want… TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  10. Quick login to resources over a modem • Be able to easily see which resources access to and when account / login expires • Login to multiple resources at once – ability to easily move between resources • User-friendly usernames and passwords (e.g. find institutional identifiers confusing) • Information about the resource (e.g. descriptions) at point of access what e-learners want… TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  11. Improved usability for students, therefore less enquiries…or more enquiries about information skills! • Easy to access / flexible statistics, comparisons across all resources / user groups • How to get username / password to students • Management of the student lifecycle – renewal of accounts annually to ensure compliance with licence agreements • Ability to customise error messages for students what e-librarians want… TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  12. One AA method for all online library resources • “My account” details, so students know which resources they have access to, or just show the resources that they have access to and “hide” the rest? • User-friendly and flexible e-resource management - ability to provide access to resources via library web pages, catalogues, Virtual Learning Environments etc. what e-librarians want… TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  13. New technologies working against AA technologies, e.g. security software: • Pop-up blockers, e.g. Google Tool Bar, Personal Firewalls etc. • Again…user education is required! Compatibility with security software? TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  14. The importance of the user can not be underestimated in the development and implementation of AA technologies • Need to raise awareness of AA technologies (in non-technical terms) for librarians and other information professionals • AA technologies need to be central to the business processes of the user community served. Conclusion TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  15. Further information? www.glam.lon.ac.uk www.external.ull.ac.uk

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