How to Transform your Workplace by Maximizing Utilization and Improving Employee Experience

1. How to Transform your Workplace by Maximizing Utilization and Improving Employee Experience Tam Baghdassarian, Offering ArchitectDXC Technology

2. Agenda • Drivers behind workplace transformation • Current state & industry trends • Key factors for a successful transformation • Implementation approach and considerations • DXC’s offering and partnerships

3. The demands of digital workspaces today IT Increase user productivity and collaboration Enterprises Digital Workers Under pressure to modernize & support the digital workforce whilst making better use of the office workspace available Expected to create workspaces that focus on improving user experience, promoting collaboration and improving employee productivity Mobile-first: Work any place, any time, any device Digitally Dexterous: Switch roles, activities and spaces throughout a single day HR Attract and retain digital talent and increase engagement Real Estate Optimize office space utilization “IT is the technology enabler; the Real Estate/Facility Management teams drive the design of the space. All are working toward a shared business outcome that cannot be realized unless they pursue it together.”1 • Gartner, Crafting Workspaces That Enhance the Employee Experience, • December 2017

4. The workspace experience today Arcane and inefficient scheduling tools Room squatting & recurring no-show meetings Unoptimizedreal estate Employees & visitors unable to locate rooms Poor employee productivity Employee Disengagement Confusing cables & dongles, messy tables Decreased Collaboration • Remote participant frustration and disengagement Investments adding to support complexity

5. Ineffective meetings impacts the bottom line 30 min wasted a day looking for meeting space (40% employees)1 40% 40% of scheduled meetings end up as no-shows2 wasted each time starting a meeting3 12 min of onsite meetings typically include remote participants that are not fully engaged3 51% 38% global average office utilisation2 40% of Steelcase Inc. employees waste up to 30 minutes a day looking for meeting space, according to internal survey. • Teem – Stop Wasting Time: https://www.teem.com/resources/wasted-meeting-time/ • Condeco - Workspace Utilisation: https://www.condecosoftware.com/resources-hub/resource/workplace-utilisation/ • DXCProprietaryResearch

6. Digital workspace market trends Optimize Real EstateRising real estate cost coupled with increased mobility and collaboration through tech is driving Enterprises to optimize workspace to lower costs Activity Based WorkingEmployees freely locate where most suitable to complete their work. Enterprises must provide the right technology and space to enable this Flexible WorkingDemand for flexible working increases, Enterprises must enable employees to work from any place at any time, on any device Focus on Employee ExperienceEnterprises that focus on employee experience gain more engaged, productive, happy employees, increasing revenue and lowering employee attrition Co-Working / Shared SpacesCo-working is growing globally, offering shared physical workspace, prompting enterprises to monetize real estate and shift employees to co-working model

7. Stakeholders in the transformation journeyDifferent perspectives & needs

8. Keys to a successful transformation 1 L. G. Kious and M. Chapman. "Service Integration Comes of Age." Johnson Controls. 2014.

9. Modern scheduling options that fit employee workstyles • Flexible Booking • Allow employees to use entrenched calendaring solutions • Streamline resource booking process when using modern interfaces • Incentivize employees to adopt new tools • Mobile Booking • Ad-hoc booking of spaces from anywhere • Provide real-time notifications & meeting check-in/out – promote better space utilization • Leverage wayfinding services for directions to spaces and services • Room Panels • Minimize space squatting and meeting interruptions • Help promote cultural change by providing a easy way to check in/out of meeting * Images courtesy of Teem.com

10. Intuitive Kiosks placed where they are easily accessed . • Workspace Kiosks • Provide employees with at-a-glace availability of spaces and services • Leverage shared hardware across a number of rooms, desks and spaces • Improve visitor experiences by providing customized directions • Enhance lobby registrations by providing self-service touch points * Images courtesy of Teem.com

11. Actionable workspace real-time analyticsOptimize real estate planning and make informed decisions Real time analytics, reporting and insights engine across various metrics; • Average reservation/meeting duration • Most/least utilized spaces • Average number of participants • How often meetings go unattended (no-shows) • How far in advance meetings are booked • Are employees using the spaces with the right equipment * Images courtesy of Teem.com

12. Occupancy detection using sensors • Customizable intelligent automated workflows • Instantly reserve & automatically check-in to spaces based upon actual occupancy • Intelligently release spaces on no-shows or when meetings end early • Reflect room occupancy status on interfaces/maps for unreservable spaces (e.g. Huddle Spaces) • Enhanced actionable insights and reporting based upon actual space usage patterns • More accurate occupancy detection via people counting and charging detection sensors Sensor Reservation Workflow Engine Exchange / Office 365 Reserve space workflow Cancel space workflow Analytics

13. Beyond meeting spaces

14. Solution Landscape BlueJeans GoToMeeting Co-Work Robin Zoom AgilQuest Collaboration Services Chime WORKSPACES Resource Scheduling WebEx EMS Hangouts Skype/Teams Pro AV Creston Huddle Spaces Teem Meeting Rooms Hot Desks Condeco Logitech A/V Room Systems Fischer and Kerrn Lenovo Zapier Aruba Meridian Nokia Impact Polycom Internet of Things Luscent Microsoft Amazon Alexa GE Predix/Current

15. What is DXC Modern Workspace Offering? Simplifies workspace complexity for increased user experience & productivity, whilst driving cost-savings for the business • Modern Workspace streamlines the problematic and inefficient reservation & collaboration experience. Enabling employees to intelligently find the best spaces to work & collaborate, whilst the business optimizes their real estate • Built using user-centric best-in-class services and technologies, enabled through integration and optimised with automation, overlaying DXC's service know-how to provide an end-to-end service with a single point of accountability “Office space is increasingly being used to drive cultural change, attract talent, drive innovation, and improve productivity, requiring CIOs to adjust their approach to workspace.” • Gartner, The Rebirth of Office Space: What Every CIO Needs to Know and Do, March 2016

16. DXC Modern Workspace Service Summary DXC Modern Workspace Transform the workspace experience across spaces Meeting Rooms Hot Desks Huddle Spaces Custom Resources e.g. Parking, Pool Cars Visitor Management Enabled with intuitive user interfaces & best-in-class technology Mobile, Web & Outlook Digital in-room collaboration Room Panels Visitor Kiosks Flightboards Optimized through integration, automation & analytics Cross-Platform Integration Indoor Wayfinding Intelligent Sensors Real-time analytics Proactive Monitoring Support Concierge Delivered alongside cloud-enabled partners

17. Service Design, Deployment and Support DXC as the service integrator is responsible for the end-to-end design, deployment, management and support • Assessment & Design • End-user discovery workshop • Physical workspace design • Service integration design • Network / PoE requirements • Hardware selection – tablets & frames • Support process design • Implementation & Deployment • Project Management • Cloud setup & integration • Interface & sensor setup • Workflow integration into existing Service Desk & On-site Support teams • User training / Management of Change • Management & Support • Ongoing proactive monitoring and management across all Modern Workspace services • Analytics dashboard, insights & customized reports • L2-L3 remote user support • Service Request Management • Evergreen (Release) Service Management

18. Trends re-visited Optimize Real EstateAccurate analytics – intent vs. reality People counting, sensor based occupancy Activity Based WorkingMeeting rooms and huddle spaces Flexible and configurable work areas Flexible WorkingMobile, desk or ad-hoc tools Kiosks and multiple points of input Focus on Employee ExperienceAdaptable tools and processes Modern apps – consumer level ease of use Co-Working / Shared SpacesFlexible hot desk management People based analytics

19. Thank you