Development & Implementation of Training

1. Development & Implementation of Training Chapter #7

2. Learning Outcomes • By the conclusion of this discussion, you should: • Understand how to be an effective training facilitator. • Know the different methods for dealing with difficult trainee behaviors. • Know how to overcome any apprehension with presenting and be able to effectively present a lesson plan.

3. Trainer Qualifications • KSAs • Credibility • First impression • Experience

4. Handling Difficult Behaviors • Over Participation • refer to ground rules • ask closed-ended or direct questions • ask for link to topic

5. Handling Difficult Behaviors • Over Participation • use reflecting statements • ask other’s for opinions • summarize and move on • talk in private

6. Handling Difficult Behaviors • Aggressive behavior • maintain a relaxed posture • remain non-defensive • clarify and acknowledge behavior • focus on training benefit • clearly state behavior change needed

7. Handling Difficult Behaviors • Aggressive behavior • use a problem-solving approach • let the group help you deal with the problem • ask to discuss problem privately • parking lot • allow other person to save face

8. Implementation • Dry Run • Pilot Program

9. Six Misconceptions • You have to have a God-given talent to be a good speaker. • It was a lot easier for “them”. • Good speakers don’t have to work at it. • The experienced people don’t get nervous. • I could never be a good speaker. • I’ve tried all that and it didn’t work.

10. Overcoming Apprehension • Start small • Add on progressively • Start with a message of importance to you • Know your material and PREPAREwell • Speak often, as much as you can, in all forms • Practice and test

11. Overcoming Apprehension (cont’d) • Know the territory • Visualize and assume success • Talk one-to-one with friendly faces

12. Overcoming Apprehension (cont’d) • Focus on the message, not what the audience might be thinking of you. • Perform activities that lessen inhibitions about speaking. • Give yourself a lot or reasons to feel good about yourself.

13. Let the Presentation Begin • Start with a bang • Stand straight and tall but relaxed • Move around the room • Don’t speak until you have eye contact with the audience. • Show enthusiasm - Be conscious of your voice tone and rate of speech.

14. Let the Presentation Begin • Think: What do you want your audience to see? • Confidence • Preparation • Flow • Make it look effortless

15. Conclusion • Trainers/facilitators can make or break a well planned training program. • Facilitation skills can be learned. • There is no substitute for preparation and practice when it comes to effective presentations.